KayTee sorry you had a scary time at the hospital, it must have been very unnerving. You might have caught them on a very unusual day, maybe issues with staffing?
Thom, regarding anxiety about the birth, I felt similarly last time. It is a situation that it is not possible to control, you've never done it before, or experienced the hospital/midwife led unit before. Everything is new, and unexpected things can happen. It's bound to make you worry! In the end last time, I had a birth where basically everything went how I didn't want it to, but when it was done, me and DS got through it and we were ok. My best bits of advice are to make sure your birth partner(s) really understand what you want so they can advocate for you if you're too "in the zone" to do so. I would also challenge anyone who 'tells' you something rather than asks you. I wrote a load of choices in my birth plan, things like I'd rather have a c section than use forceps. I found the midwives were good about referring to my birth plan - I'd said no vitamin K injection, but because DS had a difficult delivery they wanted to give him the injection. They managed to ask me for permission (which I gave), and explain why, even though it was a very hectic moment immediately post delivery.
I think the most reassuring thing I could say is that, I'm doing it again! I'd take all of the difficult bits for a second time if it came to it, as it means being fortunate enough to have baby number 2 