Warning: Incoming rant!
I'm seething at the moment!!!
At the weekend, DH, mum-in-law and I went into Mothercare and ordered a cot, chest of drawers and wardrobe. We were informed that the courier would call us Monday to arrange a delivery slot and they'd also unpack and put things together for us. Great!
We hadn't heard anything by Tues, so we called Mothercare who said the courier would be in touch ASAP. Nothing. Wednesday (yesterday) and I nip home from work for lunch (not something I often have time for) and the phone is ringing, it's an angry courier asking why we aren't home at our allotted delivery time. I try and explain we weren't given an option, and as both me and DH work full time we'd NEED to work on a schedule.
The courier then snottily told me that Mothercare informed them we'd be home all week, and they DON'T unpack. He then said he'd pop round now and leave all three bits of furniture in our garden. Yes, because a 28w pregnant woman with SPD is going to be able to move that...
After getting rather angry, the courier sheepishly said they'd get back to me with a time on Friday (when both DH and I are home during the morning). Nothing. They never answered their phone and Mothercare claimed ignorance. Today and I get ANOTHER angry phonecall from courier. "You're not home when we were told you would be!" And now the only date they can do before Xmas is apparently next Tues, when I'm out at meetings all day and DH works a couple of hours away. Their response was "you'll have to come get your stuff from our warehouse". Mothercare customer service put me on hold and eventually hung up.
I'm actually so furious right now I don't think I could be any angrier....