Hazey sounds to me like you 'needed to be there' at that particular time and place....poor, poor lady.
When Danny saw the psychiatrist she was amazing. He was 10 at the time and in a very dark place. He had the worry of starting his new High School and was actually having many times during the day when he says he saw Matt as solid and as alive as he used to be - all around school.
The lady he saw explained that they are 'emotional hallucinations' nobody knows if they are real but if they comforted him then they were just fine. She would talk to him for up to 2 hours - when we got home he would cry himself to sleep. It was very hard to see him like that but he says now it was the best thing we ever did for him.
He actually talked more to me when he had been to see her - he would tell me little bits about what she had said and we would discuss them at great length. For all of us it worked.
Dan has always had an irrational phobia about clowns. When he first bought his own house and moved out I could see him sliding down that slippery slope again. He then saw a male psychiatrist who explained the phobia. He said that Dan put on his brave face every day even though he knew it was not helping him. When he saw a clown he realised thats what he was doing - painting on his face and thats where the fear came from. He still doesn't like them but its not anywhere near the panic attack stage he used to be at.
The bloke also made him visualise Gareth and Matt sat in a chair opposite him. He said that Dan had to say goodbye to them and let them get on with what they had to do. Dan said he screamed at the top of his voice 'I cant do that and you cant make me - you wouldn't be able to make my mum do that!!' Eventually he did and he said the overwhelming feeling of relief was incredible. He cried and screamed for an hour before he did it.
Sorry to ramble on and on but for my family a psychiatrist worked - now if I could just get my head and heart 'fixed' we would be ok.