AC, YANBU at all! If a careplan or statement says a physical handover has to happen, it has to happen.
And for those saying "Maybe she was handed over to a builder" there is usually a list of people this handover is allowed to happen to.
Haven't read the whole thread, but I will say this.
Alouiseg, I am SO glad I had to have transport to college due to being visually impaired, not being able to drive, the other colleges in the area not offering my courses and there being no bus stops I could safely access with my impairment.
I'm sure my friend with cerebral palsy was SO glad she had transport all through school. Never mind all the surgery and pain and problems she's had, that door to door service makes her so lucky.
We're both so lucky aren't we?
There's no sense of entitlement, there's nothing like that at all. These services exist so people can access the same education as their peers, or education that meets their needs.
Alouiseg, the OP didn't make me angry at all. Your posts early in this thread DID.
OK, the OP needs to get the lock situation sorted, and maybe a 10 minute window isn't enough, but the system, in this particular instance, did not work as it should have and she shouldn't be flamed for that.