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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to think about putting in a compliant about this tesco till assistant?

138 replies

SillyDaisy · 07/06/2009 14:43

this am went to tescos to do the shop after taking dd 2 years old for a swim.

anyway, at the end of the shop we had a couple of bits in our trolley we didn't want.
things dd haad gone grrrrrr for on the way round.

some intg bubble bath and something else.

anyway.
i put the ITNG bubble bath on the end of the checkout and the checkout woman said don't you want that, i said no we don't.
so she said pass it to me then.
fair enough.
then when i had unloaded the whole trolley.
we found something else.
ITNG spaggetti or something.
so i handed to her and said we don't want this either.

so she said yes i better take it, as we don't want someone to say is this your shopping.
i AGREED with her saying yes and we don't want someone else to buy it by mistake.
then i said very nicely it is quite difficult when your shopping though as even when you go up the toileteries aisle theres stuff aimed at children ITNG etc.
(wasn't having a go at all, just trying to explain really why we had a couple of things i didn't want to buy)

she turned round and goes well you know what the answer is then just say no.
i replied ah shes not even two get she doesn't really understand no and reasoning.
[thinking that was the end of it]
then she replied well mine never used to get away with it!
i said well thats fair enough when there older and can understand and you can reason with them.
{again thinking that was the end of it]
then she said they still want it when they are older!
actually trying to have a row with me when i'm doing the shopping with my two year old.

by this point i feel like snapping back and saying well we can't all be as marvellous as you can we, know wonder you have reached the dizzy heights of checkout assistaant.
well done.
but i refrain stay calm and say again
well that's fair enough when there old enough to understand.
refusing to get into a row with her.

then she caarries on zapping the items, i can tell she's pissed off.
the she starts looking at my shopping
and picks up, some organics toddler biscuits, pulls a sneer and goes, errr what are these!?
i reply they are just biscuits, they just don't have salt etc in them
she goes errrr never had anything like that in my day
pulling a right face.

tbh this is not the sort of hassle i need when i go shopping with a toddler.

OP posts:
ihatemyjob · 08/06/2009 15:21

"Well at that age I had 2 of them in the trolley and I would never have let them put anything in the trolley I wasn't going to buy. First of all at 2 they would have remembered that it was in the trolley and asked for it when they got home and secondly as a parent I know when to say no and mean"

blimey am glad my 2 year old hasn't got the language skills to name every item in my trolley and ask for it 30 minutes later.

Salme101 · 08/06/2009 16:45

becklespeckle, sorry, I meant that the companies don't care how they treat their customers. I would never slag off retail staff or belittle what you do, because:

a) I agree that most people do their best and take pride in their work despite poor pay and conditions.

b) I think it's extremely rude and snobbish to look down on someone because of what they do to support themselves and their families.

Cheers.

HerBeatitudeLittleBella · 08/06/2009 21:57

I quite often put stuff in my trolley that when I get to the till, I decide I don't want.

I don't go and put it back and I don't care if people on the interweb think I'm a stuck up cow because I don't.

There.

becklespeckle · 08/06/2009 23:22

Salme , you are right, the companies don't care about their customers or staff, I also totally agree with you on points a) and b).

With regard to asking staff to put stuff back, that shouldn't be a problem really as there is always someone who is pleased for a break from their till - I quite like doing put-backs, its like reverse shopping!

nappyaddict · 09/06/2009 00:08

I also find when I have lots of shopping they don't offer to help with packing. But I always ask politely and say "Is there any chance any one is free to help me pack my bags?" I've never been refused. If they don't offer just ask

Lusi · 09/06/2009 00:46

YABU she probably was just trying to have a conversation with you...and I am quite shocked too that you feel that a 2 yo doesn't understand NO . She was right it is a lot harder to say no when they are older so important to start as soon as possible...

And I say NO to my 2 yo all the time and she understands it...and she also understands the consequences of her actions - 'if you don't stop pouring your drink on the floor I will have to take it off you' etc...

Hopefully you say no to yours too - like when they try and touch the oven or stick their fingers in a socket etc etc...

My 2 yo loves the supermarket and I quite like going with her too...I get her to tell me where everything is, she helps to put the veg/fruit in the bags and every so often I read the list to her and ask her if we have got everything. (From experience with DD1 this takes less time and is easier than dealing with tantrums because they are bored.)
I'd be embarassed to leave stuff at the checkout. If I change my mind about something I take it back to where it came from...in fact I always thought people only left stuff at the checkout if they had spent too much money and couldn't afford to pay for it...

ItsAllaBitNoisy · 09/06/2009 07:49

Is this a "Who can be the bitchiest poster" thread?

I love these!!

So anyway OP WHAT'S YOUR JOB!!!!

If I were you I would have told the old bat, and the self-righteous old bats here, to fark off.

SoupDragon · 09/06/2009 08:06

I'm with the checkout lady on this. If you don't want to buy something don't pick it up. It's not difficult.

DeepGoat · 09/06/2009 08:18

yabu - get a life and get a grip on your child.

dd used to put stuff back herself [smug]

your crappy comments about check out staff have made you the first victim of my pmt today.

gagamama · 09/06/2009 11:52

You go to a supermarket to purchase groceries, not to receive a social commentary from the checkout assistant. Regardless of who was right or wrong, or who was judging who, she was supposed to be serving you, hence customer service. It was bad customer service, YANBU to complain.

4andnotout · 09/06/2009 11:59

What soup dragon said!

juneybean · 09/06/2009 12:17

How bizarre, Tesco are bad because they don't pay their staff for the first 3 days.... most places don't because that's the minimum requirements!

HerBeatitudeLittleBella · 09/06/2009 17:34

LOL at the hardliners who don't believe you should change your mind about wanting something

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