I work in customer service, both over the telephone and in person. Most of our customers are wealthy people, but the majority are lovely. The other day a lady came in and she had the most gorgeous Radley handbag. She must have seen my checking it out, because as she turned to leave, she muttered 'this is a case of you can look, but you can't touch. on your wage, this kind of thing stays directly in the shop window, darling' and flounced off. I was nothing but my nice, smiling self to her so where that came from, I don't know!