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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Neighbour calls at 8:30 am on Saturday to tell me she is stressed?

226 replies

Kate011 · Today 10:29

And by neighbour I mean lady in my building two floors above me. Who says hi and stops to make small talk/chat with me sometimes.

I answer phone call at 8:30 am because I think it’s an emergency.

she starts telling me how she’s under a lot of stress right now because she lost her keys?

I ask if she wants me to let her in building, she says no, she’s in her flat, she had spare key to her flat and someone let her in building.

and asks me if Tesco does copies? (Tesco is like 3 minutes away by bus) And where she can get replacement?

I tell her council does replacements as it’s a council building. she then asks how to contact council to get replacement.

She knows I rent privately in this building from private landlord so don’t have contact with council and been living here much, much less than she did? So how would I know?

she lived in building 16 years, how does she not know how to contact the council about lost keys?

and what does she expect me to do?

Or was she expecting me to offer one of our keys while she waits for council key replacement??

She keeps ranting and complaining about how she’s so annoyed.

She has a close couple friend living in the building. They always hang out together.

why not call and tell them this?

she also has a daughter and two 18 year old grandkids who she says are super close to her living nearby.

she told me she has so many friends. Why contact me this early out of all people??

sometime ago I remember she knocked on January 1st on my door asking if my daughter can help connect her to/figure out her problem with her tv. I barely knew her then.

another time she kept complaining how she has no heating nearly all winter and doesn’t know how to complain to the council repair team. And asked if I knew how to. When she asked I suggested she ask her daughter for help she said “oh I don’t want to bother people, they have their own lives and problems” .

but calling at 8:30 on Saturday is bit ridiculous no?

OP posts:
Kate011 · Today 14:17

DuskyRoses · Today 14:14

If she is 45 and has a grandchild 18, she and her daughter/ son would have had a child at 16 (each) and that would make her 50.

Edited

Idk she said her daughter had kids at 13

OP posts:
DuskyRoses · Today 14:18

Kate011 · Today 14:17

Idk she said her daughter had kids at 13

Rubbish. you believe her?

Kate011 · Today 14:19

DuskyRoses · Today 14:18

Rubbish. you believe her?

It’s not impossible. Also why lie about something like this.

OP posts:
Firefly100 · Today 14:20

Firefly100 · Today 13:58

There appears to be something about your demeanour that attracts this behaviour. I would have a think about what this could be and make a few changes. Maybe be a little more direct and less apologetic when turning down CF requests - and rejecting more initial requests before they ramp up into complete unreasonableness. If you have bent over backwards before, people are more likely to find it unacceptable if you won’t do it again and even bad mouth you - in their eyes you ‘let them down’ in comparison to their expectations - it’s human nature.
In this instance, ‘No, I can’t, I don’t have any keys not already in use’. (No ‘sorry but’, no ‘I’m afraid that’…)
And the first time she called at 8:30 don’t get into the debate about the issue and listening about how she is stressed - cut it all short. She called at an unreasonable time on a number given to her for a building emergency. ‘Do you need my help to get in the building? No? Ok that’s good at least. Now, to be honest you’ve called me at a bad time and I’ve got to go…’. How do I get a new key? Hmm, I don’t know either’. Offering up any suggestion to ask x or that she should contact the council gives her an ‘in’ to tell you why x can’t help or to make another demand about how to contact the council. Just practice shutting it all down for a while.

Following on from my earlier post, some examples based on what you have written:
Your neighbour who was cross about the parcel ‘I always take in her parcels I just wasn’t home this time’ - this is her expectation, you collect her parcels. She relies on it and now you let her down. A favour becomes a responsibility.
My mums friend called and asked for me to translate a document for her -‘I always do favours for her’ - exactly, this is her expectation. Again, she now feels let down. And rather than just say you can’t, you offer up a solution that will mean she will have to ask someone who will likely tell her where to go. Just don’t suggest a solution, not your circus…etc. ).
Then there is this current neighbour, you have given her lifts before, she felt comfortable enough to ask you for a dodgy loan and you did not make clear her request was unreasonable as many people,would. Im honestly not surprised she feels she can now phone you 8:30 to sort out this new problem for her. I think there are actions you can take not to encourage others.

GinaandGin · Today 14:23

DuskyRoses · Today 12:46

I don't think 8.30 is that early for a phone call. Aren't most people up by then?
It would be too early to knock on someone's door but a call is fine IMO.

I think you need the context here- she's worried, maybe in a panic, maybe she has early dementia and a loss of cognitive function.

There are so many possible issues which you could consider.
The most obvious is she's not behaving rationally and that for me would show some MH issue.

She thought you'd be a kind neighbour and maybe offer reassurance.

I'm not up at 830
And OP says she is 45
Neighbour is a cheeky f er

HollyhocksandPeons · Today 14:25

FuglyBitch · Today 10:34

There’s no more compassion left in the world, I guess community means helping people through a difficult time (different people find different situations difficult) knowing that one day you might also need help

Let me shake your hairy paw!

godmum56 · Today 14:26

Kate011 · Today 14:13

i just really don’t want to be rude or upset someone especially if person seems nice

I also really don’t mind helping others, but lately I had people making unreasonable demands and get angry if I don’t when I genuinely couldn’t help I am starting to feel used.

I know, I’m a huge push over.

Then do something sbout it!

GinaandGin · Today 14:28

Katalica · Today 13:26

You’re not serious?

I’d find it weird for a friend to text me about something that’s bothering them instead of phoning me for a chat, to be honest. Texting is so impersonal and unfriendly.

I much prefer texting
I can reply in my own time
I find phoning someone imposing
As i don't know how long the call may last
And i might get stuck on the phone call for ages whilst they witter on

WarmHare · Today 14:28

Kate011 · Today 10:53

She’s young

She can’t be that young, given you said she had 18 year old grandchildren

Kate011 · Today 14:28

WarmHare · Today 14:28

She can’t be that young, given you said she had 18 year old grandchildren

45

we are same age

OP posts:
LividRoasting · Today 14:29

She sounds like she has cognitive deficiencies.

LAMPS1 · Today 14:30

I think it’s strange yes.
But I would be concerned for her if she is elderly. Maybe it does constitute an emergency to her.

You sound younger and on top of life.

I think there’s no reason to be so outraged by it though OP.

Just deal with it kindly in the manner you think best. Eg Quickly Google the council housing dept number and give it to her.

If you can’t help her, then you have every right to say….. I’m really sorry but I cant help you out with day to day council matters.

GinaandGin · Today 14:30

OttersOnAPlane · Today 13:00

Sad that you judge a woman just trying to live her life and not be disturbed early on a Saturday morning!

The OP is not citizens advice. She is not this woman's daughter or friend. She's not the council helpline.There are other more appropriate people to go to before disturbing a neighbour at 8:30 am.

OP, you've been too accommodating in the past and she's ignoring your boundaries. "I'm sorry, that sounds like a total pain. I can't help but you could try looking online at the council's website."

This
Why should OP spend her day off spoon feeding an adult woman

GinaandGin · Today 14:33

JLou08 · Today 12:12

She asked questions, you answer them and maybe give a bit more guidance or assistance. "I don't know how to contact your landlord, you could try and search it online or look for your tenancy agreement with the details on" maybe even "I can hear you're really stressed so maybe your struggling to think straight, I can search online for you"

Have you no concept of the value of showing empathy? Even if you don't have a solution you can help someone feel better able to find it themselves. Hopefully you won't need someone to show you some empathy or help you in anyway.

Op isn't customer service

Why should OP waste her Saturday searching online for the neighbour

She can learn self reliance and do it her chuffing self

itsalltoplayfor · Today 14:34

I guess she wants me to go without keys instead?

Yep, you don't matter. This is a straight "no, I can't help you" with no further explanation or apology. Do you have a spyhole on your frontdoor? Always check to see if it's her!
You do sound like you attract these CFers - all these people asking you for favours then turning nasty when you say no. It must destroy your faith in human nature. I do hope you haven't lent her/her friends any money as I doubt you'd ever see it again. And as for she doesn't want to bother others as they have busy lives etc. I do hope you came right back at her with "so do I!!" You can't let people like this get away with disrespectful presumptions. Spell it out.
In your position I'd honestly consider moving. There is something about blocks of flats that makes some of the residents think you're all one big happy family just because you share a stairway. Be less available, have a tougher demeanour, block if necessary.

Sezza57325 · Today 14:38

I can’t believe she asked you for thousands of pounds for people you’ve never heard of! I read a thread about someone asking for money for friends in Colombia, was that her? I would block or at least mute this neighbour definitely. I think you need to work on being very “busy” and uncontactable most of the time, then when someone asks a favour you can take ages to reply and tell them no, you’re too busy

Aslana · Today 14:39

That is just too much and exploiting your kindness.

euff · Today 14:46

Aslana · Today 13:57

Sounds as if she panicked and was scared about getting locked out again. Is there a caretaker or maintenance dept in the building or a procedure to follow if someone loses their keys? As it was a weekend maybe more difficult to contact Council. If getting in the building is a problem maybe offer just once to let her in after she goes to Tesco or wherever to get duplicates. That's it.

She has family in the building. She needs to take this to them if she can’t or just won’t deal with things herself.

Imightbeinthewronghere · Today 14:53

BlumeUndTisch · Today 10:56

She might just have wanted a chat. Not that uncommon. Let it go.

At 8.30 am - I don't even talk my husband and kids at that time

BlumeUndTisch · Today 14:54

Imightbeinthewronghere · Today 14:53

At 8.30 am - I don't even talk my husband and kids at that time

Then block your husband and childrens' numbers if they have a habit of calling you.

DuskyRoses · Today 14:55

If you are 45 you should have learned how not to be a push over.
Some of your behaviour is encouraging other people to behave like this.

If they overstep the mark, what do you do?
Do you make it clear they are overstepping the mark?

I feel worried for you if all you have in your life today is spending hours and hours on social media complaining rather than meeting friends, being with family or just doing something else to take your mind off this women.

Honestly it's not wrth this headspace.

Learn how to create boundaries and be assertive- without being rude.

Gobbledegoo · Today 14:55

I think you have a very kind demeaner and lots of people have taken advantage of you. I envisage you have a pleasant face with a smile. As you have found there are a lot of people in this world who a total takers and misers. Please see them as the faulty grabbers that they are but keep your own lovely caring face to the rest of us.

mjhx · Today 15:02

GinaandGin · Today 12:25

Well good for you that you are happy to be mugged off by CFs and spend your day running after them
I couldn't be doing with that
Neighbour is a user

I live in a tower block with sooo many people but we have quite a good sense of community.

Wouldn't be getting mugged off but if another person needed to vent I'd listen or help with a solution I would try help within my means and if I can't I can listen and point them in the right direction. I guess it's all personal choice. :)

Foundress · Today 15:04

DuskyRoses · Today 14:03

OP there are clearly two issues here.

The first is you have a neighbour who has no social skills and is a bit weird. Maybe she's very low intelligence. Maybe she has MH issues. Because she doesn't appreciate boundaries. She's deranged so accept that.

Stop expecting her to change. YOU need to change. Be less available. If it arises, tell her politely and kindly that you cannot do XYZ and you aren't there as support when she also has a family.

The second is that somehow you have given the impression to a number of people that you are available- for whatever the want to ask. You've said people say you are too nice.

I don't know you- maybe you are bubbly, outgoing, chatty- who knows. But there is something about you which means people feel ok about asking for unreasonable favours. Maybe you strike up a type of friendship which they think means you are there for them and will do them favours.
And also they think they can be rude to you when you say no.

People who kick doors when they aren't happy are not behaving normally. That's a reportable offence. So, unfortunately you seem to live in a 'rough' block of flats with a lot of anti social behaviour.

But when it comes to friends of family etc, there must be something about how you behave that makes them think you are a soft touch. If this happens a lot it's not all THEM, it's you too.

I'd suggest you think very hard about how you relate to people and if there is something in your manner that projects more intimacy and care than is the case.

If you draw a blank, then you need to change your friends and acquaintances. And if they ask unreasonable favours, dont just apolgise, but tell them politely they are asking something that is unreasonable.

I agree with you @DuskyRoses and I think you actually sound quite vulnerable @Kate011 You need to be a lot more careful about having anything at all to do with the type of people you describe. It would be better if you could make a fresh start somewhere else preferably where nobody knows you.I realise that is much easier said than done. 💐

DuskyRoses · Today 15:06

Foundress · Today 15:04

I agree with you @DuskyRoses and I think you actually sound quite vulnerable @Kate011 You need to be a lot more careful about having anything at all to do with the type of people you describe. It would be better if you could make a fresh start somewhere else preferably where nobody knows you.I realise that is much easier said than done. 💐

Thank you.