Will the computer say no?

[crushedgrapes]

I’ve paid Curry’s for washing machine installation + recycling of the old one. The new machine fits snugly under the worktop with a rubber mat on top.
Am I being unreasonable to suspect they might turn up without a screwdriver and expect me to magically remove the worktop myself? I've tried to get it off myself with a manual philips but the screws are too tight

Don't put words into my mouth

Also to mention that it would be better for them to fail the job than to risk damaging the machine while installing it which would lead to repercussions for them.

They will have to call the office and will be told if unsure then to fail the job.

I get the feeling it's going to be a loooong day (or few days) for you @HopeMumsnet I'll keep the slurpy icecream coming if we cross paths again. 🥵

But what about an electric screwdriver/drill? Or asking somebody with more strength to help?

Clearly OP is expecting somebody (the delivery people) to be able to loosen the screw, so it's hardly a Herculean task. Even if they can do it, they probably won't want to (or be insured to do so), as it will not only take them more time out of their busy schedule but could also come back on them badly if something goes wrong as a result.

As PP have said, their job (for which they're trained) is to drive and unload a lorry, unpack new appliances, remove the old ones and connect in the new ones as standard - so for a washing machine, that's two pipes, plug it in, shove it into place and turn the wheels on the little leveller feet if need be.

This is the equivalent of expecting the person who serves at your local chip shop to be knowledgeable and willing to advise you on which fine wines to pair your takeaway with - well, it's all food and drink, so basically the same specialism, isn't it?!

I am afraid it is you OP who is expecting too much. Have you seen the voting….

I'd forgotten to vote...🤫

This is the equivalent of expecting the person who serves at your local chip shop to be knowledgeable and willing to advise you on which fine wines to pair your takeaway with - well, it's all food and drink, so basically the same specialism, isn't it?!

@AWeeCupOfTeaAndAnIndividualFruitTrifle Traditionally a dry white with good acidity to cut through the fat would work; a Sancerre or Pouilly-Fumé would be good if you want fine wine, but if you're sitting on a sea-front then maybe a Muscadet de Sevre-et-Maine might be a bit less pretentious. A white Vinho Verde would also be a good shout. English sparkling wine would be the modern choice though.

Why would you need to remove the worktop when the new machine will fit under it?

Thank you, I'm very much obliged! Just salt, no vinegar, thanks

I'm happy to report the machine was wiggled out and a new one put in.
I thought it would be a nightmare, it wasn't! Happy days!