To charge back my card? (Hairdresser).

[Tidalwaver]

Booked hairdresser for 2pm for a full head of colour (dark brown/black) and a cut and blow dry. I realised at half 12, she’d emailed me at 11am asking if I could come in any earlier. I emailed back and said earliest I could go in was 1, which she said was fine. I’ve been to her before and she’s always been fine.

Get there and she’s incredibly short with me. Seems pissed off that I didn’t come in earlier and she’s been “waiting around all morning” even though I booked a 2pm appointment. Doesn’t offer a tea or coffee or anything and slaps on the colour. Leaves it for 25 minutes, then starts saying she may not have time now to do a full blow dry as she’s busy but could blast it with the hairdryer. I’m annoyed and sense tension but say fine. She then proceeds as she’s washing it to say actually she may not have time at all, and as I’m only going home after can only towel dry it. We weren’t even at my original appointment time yet.

She then cuts it quickly, just the ends and not my usual layers and when I mention it again she says about time. Things are getting tense and I’m getting tearful. (7 months pregnant too). She then wraps my hair in a paper towel and says that I’m finished and I look at her gone out.

She says sorry needs the chair back for next client. I say fine whatever, get up and leave. Issue is I’ve booked through Fresha and they’ve taken the full amount from my card. I emailed the salon once I’ve got out and processed everything and they’re point blank refusing a refund even though I got barely a cut and absolutely no blow dry.

i won’t be going there again but can/would you request a bank charge back? Paid by debit card and it was £85😭 im so upset, money is tight anyway and this was suppose to be a birthday treat.

Do a review, just like your post on here. That is ridiculous service. You would have been within your rights to to say you couldn’t go earlier than your appointed time . If you had paid at the end you would not have paid full price because you didn’t get full service . Contact Fresha

If no luck with the bank - can you bring a friend to the salon and shame her into refunding you? In front of other clients of course
'hi Katie, I'm here to sort the refund from when you couldn't deliver on the service I booked. As you didn't have time to do xyz I am only willing to pay for abc.'. (if you are willing to pay, that is).

Public confrontation tends to be far more effective and quick than messages.

Awful service,OP. I hope you get your refund.

I have had the odd request at a salon to come in earlier than my appointment time. I’ve said, no sorry, I can’t. The reason being I’m working, quite a distance away and booked the timeslot as it was available at the time and I organised work around it. I won’t shuffle my day any longer for anyone. They can cancel or keep to their time (and I would not expect a charge, if cancelled).

Hi, hairdresser, salon owner here. This is absolutely appalling service. I would definitely do the charge back. However if she is self employed she literally rents space from the salon. By law the salon owner can not intervene as HMRC considers this to be concealed employment. It is down to the stylist and her alone to sort this out. Please don’t slate the salon as that wouldn’t be fair. The owners hands are tied, she may agree with you, l know l would and l would tell the stylist this. But as l say it’s ultimately down to the stylist to do the right thing. Hope this helps.

Leave her lots of reviews…. Everywhere possible!

I've never paid my hairdresser until she's finished. Get the chargeback and leave bad reviews everywhere.

I’m not actually sure that you’re eligible for chargeback. A quick google suggests these are the situations you can claim for and being dissatisfied with a service is not listed. You did have the haircut, just was unhappy with the result.

This is the perfect situation to name and shame.

Non-delivery of service - the OP didn't get what she paid for.

The OP can absolutely issue a charge back for item not received or service not rendered in this case she did not receive the services she paid for.

I would. Unprofessional bitch.. Attitude is bloody disgusting.

I would be pushing this with the owner amd telling her that she ask you to come in early , said it was fine, you agreed and then she 'bodged a job" e.g. did half a haircut with no layering , no blow dry and with a shitty attitude and you expect it rectified as you have spent a lot of money for a shitty cut, service and attitude.

This is a very clear cut case that a bank would support you with a charge back.

You did not receive the service that you paid for. She broke the service contract. You, I presume, have written communication evidence that she did not provide what you had paid for and that you have approached her and failed to receive a satisfactory outcome. If by any chance you haven't had these conversations over email, do it now. Write in a formal and factual manner to her, stating that she did not complete the agreed work and that you require a refund from her for services NOT rendered. Put in writing to her exactly what you booked, the timeline of events, and the outcome, and that you are not happy woith the outcome. See if you can draw her into saying or agreeing with you that she did not complete the work - maybe ask her first, in writing, why she did not complete the service, did not give the colour enough time to develop and sent you home with wet hair (even though she's told you why in person).

Then you take screenshots of the conversation, the one with the salon, and the one with the payment processor, and send them to your bank when you submit the dispute. Assuming that you do online banking, you find the transaction and there will be an option to dispute this transaction. Or give the bank a ring and do it over the telephone. In my experience when you have evidence like this they put the money back into your account immediately and inform the vendor. It is then up to the vendor to prove that they did no wrong - they have something like 30 days to do this I think, In the event that it goes their way (it won't), the money is removed from your account again. Often it is the bank, rather than the vendor who has paid you back, but they have all sorts of things that they do with regards to the vendor - if they have too many chargebacks, the banks can flag the transaction as suspicious to future customers at the time of booking, for example.

Please do charge it back. £85 is not an insignificant amount and it is SO clear cut that you should not have been charged the full amount. I don't think chargebacks deal with part refunds, and I REALLY wouldn't sweat it, as it's 100% her fault that she didn't refund you 90% or whatever herself - well, the whole thing is entirely her fault, so she can go whistle for that few quid for what work she did do, and for the charge from the payment processor, and for the reputational damage with her payment processor (who aren't going to be happy with her, as the chargeback is damaging to them).

And, as others have said, absolutely do leave a truthful review wherever you can online. Be factual - the facts don't need any embellishment, they're absolutely awful, and she can't get a factual review removed from most platforms.

I would also do the same for the payment processor and for the salon. The payment processor/booking system should have a system for dealing with complaints against hairdressers, they have failed you, and people deserve to be forewarned that any money they pay through them is at risk. The salon, if you booked through them, or if they advertise her as part of their team, are just as guilty in failing you and also deserve to take the reputational damage.

Had similar happen to me with a hairdresser who refused to refund when I called to say daughter had lice and so didn’t feel right to bring her. I asked if we could reschedule or get a refund. Was told no. I also called morning for afternoon. I had booked via an intermediary, they’re useless, never again. I had paid via credit card. Opened a case with credit card company. They refunded me. Left a bad review for the hair salon.

Terrible service! If she wanted you to come in earlier a phone call would’ve been better but it’s not the point you were booked in for 2. So if she could no longer do that time she should’ve cancelled and not charged. The least she can do now is refund you for the parts of the treatment you didn’t get. I would definitely write an email so everything is in writing & give her the chance to offer a part refund. Never use her again, she sounds very unprofessional, my salon would never behave like that.

I’d be livid, OP, awful behaviour. I thought the minimum chargeback amount was £100 though. I looked into this when I inadvertently bought some rubbish from China and they refused to refund. Definitely leave Google and Facebook reviews.

"Non-delivery of services" covers this. As does "cancelled events", as the hairdresser literally cancelled the completion of the service.

From Financial Ombidsbun Service website, good reasons for a chargeback include:

• the goods or services received don’t match the description
• the goods never turned up or the supplier never provided the service
• the goods arrived but were broken or otherwise defective
• the supplier says they were processing a refund, but you never got one
• the supply of goods or services was cancelled in line with the supplier’s policy, but no refund was paid

Problems with goods and services: section 75 and chargeback – Financial Ombudsman service

I would have refused to leave the chair until I got the service I paid for!

That's for a Section 75 claim on a credit card. No minimum amount for a chargeback (and it doesn't have to be a credit card)

Thanks, that’s good to know! I’ll try to get my money back, I’d given up.

Cancelling at the last minute (for whatever reason) is different to not getting the service you pay for: I am surprised you got a refund.

I’d contact them again and explain that if you don’t get a refund within 24 hours, you’ll be instructing your bank to do a chargeback. But I’d have no hesitation doing the chargeback and posting a very honest review after that.

It needs to be within 120 days of the transaction though, so if it is, don't delay!

I would phone the girl who did your hair and say that you want some mknry back because she didn’t give you what you asked for. Afterwards I’d give a bad review and find a decent hairdresser. Good luck with the baby!

Sorry but if you were my relative or my friend I would go back there & kick up absolute hell ! To treat someone who is 7 months pregnant like that is absolutely disgusting .