Would you say this is wrong of care company

[Meandmrmen]

Support worker and service user had an argument due to a comment made by the support worker. The service users door had been broken by police due to a possible welfare concern. This had the not been fixed for a few days and the support worker said maybe it was because the hotel were “tried of it it. Which then in turn caused an argument. The support worker then choose not to tie up for the shift the next day. The service users lost money due to having things booked and having to pay for transport to a supermarket meanwhile despite being the instigator the support worker got full pay.

Where has you joked to the conclusion she was abused

Unlike the service user they weren't very nice to?

There are some vile comments on this thread

She had already annoyed me that day I had said to her she could come two hours later as I was sorting out uni work. So she then has the cheek to turn up an extra 15 minutes after that no apology was given or warning she intended to be late. I had contacted the office and she then got off the phone to the office and was laughing that they called her so yeah not as much of a victim as she may appear

Or the 'support worker' can not act like a dick & say stupid stuff that upsets the client.

Abusive ?

I wasn’t suggesting the police were there to punish. But something is going wrong if they are being called multiple times to the extent of breaking the service users door to check they are ok. Of course this is not to say that this is because of the service user - but something in the care plan isn’t working.

Just read through so you are the service user. There has obviously been a complete breakdown in relationship, which happens. I also know that this will take its toll on you as you obviously need the support for a reason. Do you have a good relationship with the care company? You can make an official complaint if you wish to do so, there will be process for this. But they’ll also be process for the support worker, which includes whether she’ll be paid or not. In this scenario, whether she gets paid or not is irrelevant to your situation. Unless you feel angry and want her to get punished? If so - make an official complaint.

So you asked her to come 2 hours later than she should and she arrived 2 hours and fifteen minutes later? Are you aware you won't be the only person she visits in a day?

It sounds like the relationship between the service user and the support worker has broken down. It's probably best if they don't work together moving forward.

The service user's contact is with the care company, not the individual. It's not any of the service users business what the care company does by way of payment (or not) to the support worker. I'm surprised the service user would think they had a say in this. That's like saying if I get poor service from a shop employee I have a say in whether they get paid/fired/given training on the issue.

Agree with this post

If the support worker is on a zero hours contract they won’t be paid if they don’t work. The care company shouldn’t be discussing with you whether their staff got paid or not - that’s between employer/employee.

To complain someone was 15 minutes late when you delayed their attendance by two hours is utterly unreasonable - care visits are scheduled across a range of service users, she had to rearrange her diary to fit you in at a later time, may have had someone else she needed to see, an urgent visit to fit in or got held up.

In terms of the initial incident, if they needed to get in so quickly there was no time to get the key from the hotel, they must have had reason to be very concerned for you. It’s really not normal for kicking down a door to be the first course of action where a less destructive means of access is possible.

It sounds like six of one, a half dozen of the other.

I don't think the support worker's comment was that unreasonable, though it maybe could have been phrased more gently.

Op, maybe try to relax your expectations and remember the sw is also a person with feelings. Being 15 mins late when they moved their time slot to accommodate you is not such a big deal.

It sounds like the relationship is tense and your expectations don't entirely match what is being offered. If carers are employed on a zero hours basis, then they are able to cancel shifts, and haven't done anything wrong by doing so. They aren't "leaving you vulnerable" by exercising their employment rights, it sounds like you have an unreasonable expectation of control here, and I wonder if that's what is making the relationship so difficult.

OP, she's a support worker not your slave. You sound thoroughly unpleasant, I doubt anyone enjoys working with you.

You need to look to yourself before criticising others.

That was not a vile comment. The OP quite clearly has ongoing recurring issues that they are not dealing with. Why should the tax payer have to fund this? Police involvement? So expensive for the tax payer and real crimes get ignored.

Based on the OPs posting style and completely unreasonableness about the consequences of delaying the appointment by 2 hours to suit them, then yes I suspect the OPs behaviours / responses were seen as abusive by the care worker, paid minimum wage or not far off, and they didn’t want to out up with it.

The comment the care worker made is hardly a big deal and you've turned it into an argument.

Frankly you sound like an entitled nightmare.

Ask for a different carer going forward and mind your own business as to the terms of someone else's employment. Carers do not get paid anywhere near enough to deal with this sort of shit day in, day out.

I am so sorry this has happened. It sounds really distressing. In my opinion, the best thing to do would be to raise an informal complaint. The complaint does not have to be about a specific person, but just give the details (as they have been given here) and state that a vulnerable person was left at risk, and had to pay for additional services. It is a complaint about a situation or service not a person.

Complaints often raise issues, and are regularly sorted out at the informal stage.

There should be details readily available about how to make a complaint. If not, just ask a care provider/social worker for the details.

Havent RTFT.

The "service user" can book taxis to shops and tickets to events but cant open their own front door?

My sympathy lies with the support worker who probably has a lower monthly income than the "service user" despite running themselves ragged dealing with nonsense like this...

As an fyi an online shop or a bus ride is prob cheaper than paying for taxis

This kind of entitlement and resource wasting is why we are close to bankrupt and social workers and care staff are burned out of leaving the profession.

The support worker’s original comment that started the argument doesn’t sound very bad imo. So it depends what was said during the rest of the argument. It also sounds like you were wound up already because she came 15 minutes after you asked her to come. I get the feeling that you may be difficult to work with. She might have needed some time out.

"It is relavent they left. Vulnerable person without esenitals by cancelling the shift. Don’t do the work don’t get paid"

The support worker being paid or not has nothing to do with the service user. It is between the support worker and their employer.

How do you know they were paid? Surely the agency just takes the money if a worker does a no show. The agency needs to send someone else if relations have broken down between the worker and client.

the support worker said maybe it was because the hotel were “tried of it it. Which then in turn caused an argument

Should that be ‘tired’? I expect they are. Why did this cause an argument though?

I don’t think you understand how employment terms work. If an employee doesn’t go to work for a day but has a valid reason-they still get paid. It sounds like you have really clashed with this support worker so it sounds best if the company allocate you different people.

Unfortunately support workers are poorly paid and often don’t have adequate training to deal with people with complex mental health problem. It’s also a massive shame the care company couldn’t find anyone else to cover the shift. It sounds like the relationship has completely broken down.

i would say to PP who seem to quite harsh on the OP, if the OP requires a support worker for their mental health it would indicate they have some significant needs and the criteria for support is so high at present.

You come across as argumentative and difficult. The support worker is likely oaid
minimum wage to do a hard job, I imagine she couldn’t face going into work to be spoken down to again.