Would you say this is wrong of care company

[Meandmrmen]

Support worker and service user had an argument due to a comment made by the support worker. The service users door had been broken by police due to a possible welfare concern. This had the not been fixed for a few days and the support worker said maybe it was because the hotel were “tried of it it. Which then in turn caused an argument. The support worker then choose not to tie up for the shift the next day. The service users lost money due to having things booked and having to pay for transport to a supermarket meanwhile despite being the instigator the support worker got full pay.

You lost me at hotel?

Temp housing in a hotel

Are you the service user @Meandmrmen ? Sometimes it is part of the worker to challenge the service user to help them improve their behaviour, and it sounds like there is some history there.
Ultimately though no one deserves to be treated that way at work, and it sounds like the worker was at their end of their tether and took a sick day. It is unfortunate but that is what sick leave is for- don’t you think support workers deserve paid sick leave?

Support worker may have been off sick. Sadly it does happen. The provider is responsible for sourcing a replacement if possible.

The welfare check was mental health related not behaviour per say.

Zero hour contract so no and she said she wasn’t coming due to the services user

It doesn't sound like the support worker did anything that bad, and it is not relevant that they got paid. They had valid reason to avoid wielding with the service user that day if there had been an altercation.

It is relavent they left. Vulnerable person without esenitals by cancelling the shift. Don’t do the work don’t get paid

Oh well, support workers have feelings too.

Ime sw are left dealing with clients who far exceed what the sw is able to provide, this is before burnout. From what you’ve said though there does seem to be some evidence of challenging behaviours that need some degree of consequences, such as having to wait for repair or a person deciding not to work with someone because the relationship has broken down. Zero contracts often means minimal, next to no training obligations on the service provider which means ultimately both client and sw suffer. Many sw earn so little for what the stress of the job entails - I know many who have left owing to the stress far outweighing the pay. However, you also talk about the damage to the door occurring because of a MH check? Things have obviously escalated and I’m guessing from what you’ve said this has happened before? Which suggests the care plan needs to be looked at and adapted to ensure it suits the needs of the client?

Does the service user get everything for free but still moan and complain every chance they get?

Who told you the SW got paid?

If the sevice user is paying then they should contact the provider and get a refund.

Yes but to provoke a situation then play the victim is annoying. Would she have refused to work with no pay if she know she wouldn’t be paid to sit at home I doubt it . It’s government money at the end of the day if you don’t wor why should the company act like they have provided a service they didn’t.

Care company

Are you missing the point where the person had tickets for an activity and had to pay for an uber to the supermarket as unable to use public transportation

It’s due to risk to self it’s not a behavioural issue. The police wanted to check on the person not punish them

You post all the time about how you don't have bpd when you so evidently do OP. Stop falling out with everyone and stop calling ambulances several times a week.

I think you sound argumentative. That is obviously your right, but you cannot then be surprised if people don’t want to work with you. Support workers really don’t get paid enough to deal with arguments.
If you want to be sure to get to the things that are important to you, then make sure your support worker feels appreciated and valued when they are with you.
Your life will be easier.
Or you can be unpleasant and accept the consequences.

If it wass hotel OP the staff should have keys to let in police. I imagine you barricaded the door?

Care companies seem to get a lot of bad press for treating workers badly, so I think we should applaud one that’s willing to support its staff by paying them in the circumstances described. No one should have to work in an abusive environment.

Did the hotel staff not have a key to the room? Why did the police have to break down the door?

If the hotel was "tired of it," does that mean it's happened before?

It is not your business whether an individual worker got paid. They will have done in line with their sickness policy.

It is your business that the agreed support was not available to you. The appropriate response is to take that up with the care company and/ or read their contract/ T&Cs to understand what their obligations are in terms of worker sickness.

If you are unhappy with the service then complain to the care company using their official procedures and/or ask whoever is commissioning and paying for the care package to review it.

Most people would find it remarkable (as in worthy of comment) if you do repeatedly behave in a manner that causes the police to need to break down doors. I hope that you are working on your MH in therapy eg DBT.

She instigated it. The manager of the company even said we were both at fault which I was happy to accept but would should I be the only one that loses out thus she has no consequences for her actions yet I do

This time it wasn’t my fault my one of my housemates had reported a welfare concern to the police as the hadn’t seen me as I was staying at my mums. The door has only been kicked in one other time. Yes they can get keys from the hotel but the hotel has house split so it’s not in the main building so if they want to get in quick they kick the door