Anxiety - consultation cancelled due to kids noise

[Kardelen]

So my husband has severe anxiety. He found this private company that offer help relieve symptoms. It’s very expensive but w e thought we would try just incase it helps as nothing else seems to be helping.

unfortunately my husband was struggling with setting up the teams meeting so I was trying to help and kids were in the room.

as soon as it was set up I tried taking the kids out the room but the consultant said she can’t continue like this with the children, and for him to go somewhere private.

we live in flat… so when they continued with the consultation my daughter started to cry in another room so I was trying my best to calm her down.
but the doctor said she can’t continue and ended the phone call.

i don’t know ifs just me but I feel really annoyed? As not everyone lives in a house and can go somewhere private?

especially if they are dealing with anxious people, should they not be a bit more lenient?

Several posters are referring to the person providing the video therapy/counselling as "the doctor".

OP has not clarified whether her husband is paying for the services of a private psychiatrist, or a private counselling psychologist or psychotherapist accredited by the British Psychological Society (BPS), or an unregulated counsellor or therapist who offers online consultations.

In the UK, the titles “therapist” and “counsellor” aren't legally protected. It cannot be assumed that the therapist is a medically qualified psychiatrist (who can use the title "Dr") or a counselling psychologist (who may have a PhD which would entitle them to use "Dr" before their name), or is having sessions with an unlicensed therapist who may have no formal training or regulation.

All she has said is:

"He found this private company that offer help relieve symptoms. It’s very expensive but w e thought we would try just incase it helps as nothing else seems to be helping..."

I don’t think it’s all that deep how they’ve been referred to by people typing replies. The person is trying to deliver a service and didn’t deem the situation apt. Whether they had one gcse or all the PhDs, it doesn’t change the fundamentals.

Come on OP, the health care professional was right to end the conversation if the noise was disruptive.

It is a medical conversation, not a friendly chat in the playground...

In therapeutic environments the therapist will be setting out very clear boundaries. You may be paying for a service but if you cannot be fully present because of distractions, the therapist will be within their right to end the session. They also usually provide clear guide to expectations both for themselves and their clients: things like turning up on time, making sure you have a distraction free environment and cancellation policies. By its very nature, therapy can be challenging so these boundaries are impirtant to ensure the client takes it seriously and remains committed. If you want a decent therapeutic service you need to respect the boundaries you’ll have been set. It’s not ‘precious’. It’s to ensure your client reaps the most benefit from the therapeutic relationship.