I’m sorry this happened @Ilovemychocolate. It is terrible that you have been so distressed.
I am not blaming you in ANY WAY. When you told the driver his mistake, he should have immediately apologised profusely to you, not turned aggressive as he did.
The reason his initial mistake occurred however, is the fault of Amazon the corporation (and how they treat their workers), NOT the individual delivery driver. Amazon customer services are telling you what you want to hear, (we take this very seriously blah, blah, blah) whilst the company is limiting the time drivers have to perform each delivery. If each parcel is not delivered within a certain time, they do not get paid for that parcel. So drivers have no time to knock on doors and wait for people—unless they want to work for free.
Amazon drivers may or may not knock on my door, but in both cases immediately leave parcels out in full view on my step, without waiting for an answer. I’ve now got a large plastic chest which most of the drivers use to put parcels in. If they don’t knock, I only know the delivery has happened when I get the email notification. My in laws had an Amazon driver that wouldn’t even attempt to enter their block of flats and took the parcel straight back to the depot, because Amazon would not allow him time to ring the bell, wait for older person to answer, walk upstairs and down several long corridors to their flat, knock on front door, deliver parcel, walk back outside to van. I’m not saying any of this is right, but we all want cheap delivery services like Amazon, and the knock on effect is that the drivers are under pressure, under paid and unappreciated.
I am certain this was a genuine mistake on the part of the driver—he’s rushing, he sees ‘porch’ and assumes you have an internal vestibule type porch(he cannot know this is not the case, even though you obviously know this yourself about your own property), doesn’t read the ‘outside’ instructions because he is
under pressure. So he tries the door. It makes a horrible loud distressing noise because it is on the latch.
He didn’t want to attack you and enter your property. He just wanted to deliver your parcel in the quickest time possible.
I absolutely appreciate that this should not have happened to you, but this is the modern way of business according to Jeff Bezos.