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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Being called darling/aw bless by nursing staff

508 replies

KatyKopykat · 04/10/2025 20:36

I do a cleaning job once a week for a neighbour who's been in hospital, she's coming up 67. She's been telling me that the nurses and hospitality staff all call patients darling incessantly. They all do it and she thought it's part of their training. I'd hope not! Another thing they keep saying is bless/aw bless.

AIBU to say this is not professional? I'm not in my sixties but I'd stop it immediately if anyone said it to me.

OP posts:
CurlewKate · 05/10/2025 09:57

KatyKopykat · 05/10/2025 09:32

Because people are all different.

I don't think mate has the same connotations as sweetheart or darling or love.

Edited

No, of course it doesn’t. Tell that to the under thinkers on here though!🤣

TheignT · 05/10/2025 10:03

Calliopespa · 04/10/2025 21:33

Well sorry the World didn't ask you exactly what terms you condone.

That pp meant they are only trying to be nice.

To be honest, I think you'd have to have extremely fragile self-esteem to get that wound up by a term of endearment.

How is it a term of endearment when it comes from a nurse who doesn't know you from Adam. Unless you are in hospital for a long time they don't know you, they won't remember you.

TheignT · 05/10/2025 10:09

TheGreatWesternShrew · 04/10/2025 21:56

They’re just trying to be friendly, kind and approachable and show sympathy.

It’s difficult - some patients will be insulted being called by their first name, but call someone Mrs X when they’re a Miss or Ms or vice versa and that’s offensive too. Some hate Madam and they’re not Ma’am (nurses aren’t bowing and scraping servants).

So Darling it is.

Isn't using your name friendly?

TheignT · 05/10/2025 10:09

Mumtobabyhavoc · 04/10/2025 23:50

Endless threads about the lack of kindness in society have to be balanced by threads about being too kind, I guess. 🙄

Make an effort to learn a name if you want to be kind.

TheignT · 05/10/2025 10:13

NoCommentingFromNowOn · 05/10/2025 02:21

Remembering patients names is unlikely when you can have four in the same bed space over the course of one shift, or you might get moved at any point to cover a staff shortage in another ward, then the next day you come back and half of them have been discharged or moved to other wards.

When I was in hospital I was asked what I'd like to be called and it was written on a whiteboard, isnt that normal. I thought it was ideal, one lady wanted to be Mrs Smith, someone else wanted Liz not Elizabeth etc. I think that shows more care, kindness and respect than just calling everyone darling.

TheignT · 05/10/2025 10:19

Arraminta · 04/10/2025 22:07

I have absolutely no idea?

You can't see your relationship with your child's friends is different to a professional relationship. I suppose that explains it.

Arraminta · 05/10/2025 10:21

TattooStan · 05/10/2025 07:11

Blimey, I couldn't care less about this.

We've had builders here all week and they've called me 'love' throughout. Who cares, that's their way of being polite and respectful.

I'm an empowered, intelligent, successful woman through my actions and my own achievements, and what people choose to call me doesn't detract from that in the slightest.

Yes, exactly this. I'm privately educated and a graduate. We employ quite a few tradesmen and they all refer to me as love, hen, babs, sweetheart, whatever, depending on their regional vernacular. They also try very hard to not swear infront of me which is sweet as I can swear like a trooper if required. It is their way of showing respect and also familiarity.

People really aren't quite as intelligent as they think if they don't understand the socio linguistics behind this.

123ZYX · 05/10/2025 10:23

CameForAVacationStayedForTheRevolution · 05/10/2025 07:56

I worked as a HCP for many years and wouldn’t have called people “darling”, always thought it could be a bit patronising. Or that some may see it that way anyway.

i could be guilty of the “ah bless “ though. It’s generally said when someone tells you something which requires some empathy to be shown but not necessarily a specific response/answer. Probably not just “ah bless” or “bless you” on its own but as part of a sentence. So for example as I’ve gone to do meds and patient is telling me how their son can’t visit this weekend as he’s busy and they’re sad he can’t come.

So I’m wanting to stop and acknowledge this while also thinking about the rest of the drugs round, that I have to get bed 3 discharged, have the meds come for bed 5, etc. so I’ll tell her it’s a shame that her son can’t come, hopefully he can in the week, etc….and then she carries on saying how she feels he doesn’t prioritise her and I might say “oh bless you that’s such a shame”. I’m just trying to be kind and friendly. And to be honest it’s not just something I’d say to more elderly patients either.

Edited

I always hear the “bless” as someone who doesn’t actually care but has to say something and it always sounds patronising. I’m sure it’s not how you intend it, but I do always hear it that way.

TheignT · 05/10/2025 10:26

123ZYX · 05/10/2025 10:23

I always hear the “bless” as someone who doesn’t actually care but has to say something and it always sounds patronising. I’m sure it’s not how you intend it, but I do always hear it that way.

Exactly, why isn't "that's a shame" enough? What does oh bless you add?

TheignT · 05/10/2025 10:28

Arraminta · 05/10/2025 10:21

Yes, exactly this. I'm privately educated and a graduate. We employ quite a few tradesmen and they all refer to me as love, hen, babs, sweetheart, whatever, depending on their regional vernacular. They also try very hard to not swear infront of me which is sweet as I can swear like a trooper if required. It is their way of showing respect and also familiarity.

People really aren't quite as intelligent as they think if they don't understand the socio linguistics behind this.

You probably aren't feeling awful, in bed, possibly having intimate things done when your workmen say it so not the same at all.

Garamousalata · 05/10/2025 10:31

Gosh @KatyKopykat . What strange standards you have.

Toddlerteaplease · 05/10/2025 10:33

User5306921 · 04/10/2025 20:46

They do it on the children's ward too 'Mum do this' and 'Mum sit there'.

Its annoying but I guess we do it too when we say 'Nurse can you tell me'....

At least doctors never say it.

Doctors always refer to
parents as mum or dad in my experience. I also call parents mum as I can’t remember all the parents names as well. And I have never felt comfortable calling them
by their first names. No idea why!

MsTamborineMan · 05/10/2025 10:35

KatyKopykat · 05/10/2025 08:56

I've had workmen and builders in for a week earlier this year. I made it clear my name is Katy and that is what I wanted to be called. I agree it's not the same environment as hospitals with nursing staff rushed off their feet. Teachers have classes of 30+, lecturers 80+ and use people's names.

Teachers have a class of 30 for a whole year. I can garauntee if that class of 30 was constantly rotating every few days they wouldn't remember their classes names. Nurses will see 100s of patient across thay same year for maybe a couple of days at a time, not the same 80 on repeat. And my lecturers never remembered my name!

I also don't think its a because they can't be bothered to remember your name thing, it's just part of their usual patter to seem caring and reassuring. It doesn't work for everyone, but part of things like nursing is repeating the task in the same way over and over so you don't make mistakes.

They aren't trying to be patronising, someone calling you love or darling when they are caring for you, doesn't mean you aren't intelligent, it doesn't diminish your personality or achievements. They will do it for every single patient

VimesandhisCardboardBoots · 05/10/2025 10:35

KatyKopykat · 05/10/2025 09:32

Because people are all different.

I don't think mate has the same connotations as sweetheart or darling or love.

Edited

What connotations though?

I'm a man, in my early 40s and was in hospital recently, I got darling and love all the time too. I also get it in the pub, and in shops as well.

It's just what's said in certain parts of the country, it doesn't mean anything, any more or less than mate does.

TheignT · 05/10/2025 10:38

MsTamborineMan · 05/10/2025 10:35

Teachers have a class of 30 for a whole year. I can garauntee if that class of 30 was constantly rotating every few days they wouldn't remember their classes names. Nurses will see 100s of patient across thay same year for maybe a couple of days at a time, not the same 80 on repeat. And my lecturers never remembered my name!

I also don't think its a because they can't be bothered to remember your name thing, it's just part of their usual patter to seem caring and reassuring. It doesn't work for everyone, but part of things like nursing is repeating the task in the same way over and over so you don't make mistakes.

They aren't trying to be patronising, someone calling you love or darling when they are caring for you, doesn't mean you aren't intelligent, it doesn't diminish your personality or achievements. They will do it for every single patient

Teachers in senior schools will teach several class es of 30.

TheignT · 05/10/2025 10:39

VimesandhisCardboardBoots · 05/10/2025 10:35

What connotations though?

I'm a man, in my early 40s and was in hospital recently, I got darling and love all the time too. I also get it in the pub, and in shops as well.

It's just what's said in certain parts of the country, it doesn't mean anything, any more or less than mate does.

So you don't think it is about being kind, caring etc. Just a thoughtless way of addressing people that doesn't really mean anything.

MrsGusset · 05/10/2025 10:48

BittyItty · 05/10/2025 09:34

What a trivial thing to get annoyed about. It’s a tough job and they’re trying to make their patients feel comfortable.

I completely agree. I'm a lot older than OP's neighbour but find being called darling etc to be friendly rather than patronising. Seems sad to object to a term of affection.

My late Mother used to tell me to never take offence unless offence is definitely intended. Some of these prickly posters would be happier people if they followed this wise advice. Although the Mumsnet problem boards would be much emptier if they did.

Timeforabitofpeace · 05/10/2025 10:58

“Aw bless” is patronising.

MsTamborineMan · 05/10/2025 11:46

TheignT · 05/10/2025 10:38

Teachers in senior schools will teach several class es of 30.

Still keep the pupils for a year, which gives plenty of time to learn their names. Nurses patient rotate sometimes daily depending on the ward.

TheignT · 05/10/2025 12:11

MsTamborineMan · 05/10/2025 11:46

Still keep the pupils for a year, which gives plenty of time to learn their names. Nurses patient rotate sometimes daily depending on the ward.

So what does darling mean in that situation. It isn't really a term of endearment when the patient is a total stranger. it doesn't add anything, saying hello or hello darling to a patient you don't know, what's the point?

Calliopespa · 05/10/2025 12:12

KatyKopykat · 05/10/2025 08:56

I've had workmen and builders in for a week earlier this year. I made it clear my name is Katy and that is what I wanted to be called. I agree it's not the same environment as hospitals with nursing staff rushed off their feet. Teachers have classes of 30+, lecturers 80+ and use people's names.

Teachers have classes of 30+, lecturers 80+ and use people's names.

TBH that's mostly because they want to retain a degree of authority and using terms of endearment whittles away at that.

If you call someone sweetheart, they are more likely to ask for an essay extension or chatter in class. Names betray nothing of kindness or emotion towards someone: it's just calling a "spade a spade."

TheignT · 05/10/2025 12:12

MrsGusset · 05/10/2025 10:48

I completely agree. I'm a lot older than OP's neighbour but find being called darling etc to be friendly rather than patronising. Seems sad to object to a term of affection.

My late Mother used to tell me to never take offence unless offence is definitely intended. Some of these prickly posters would be happier people if they followed this wise advice. Although the Mumsnet problem boards would be much emptier if they did.

Maybe she could have added don't deliberately say something that people might find offensive.

Calliopespa · 05/10/2025 12:13

TheignT · 05/10/2025 12:11

So what does darling mean in that situation. It isn't really a term of endearment when the patient is a total stranger. it doesn't add anything, saying hello or hello darling to a patient you don't know, what's the point?

It demonstrates a desire to be gentle towards them.

Terms of endearment are social signals.

MrsSkylerWhite · 05/10/2025 12:14

Calliopespa · 04/10/2025 20:48

When did the world get so full of people who are so easily offended?

This. “Oi, you”, you’d have a point. Dear or Darling, seriously?

TheOnlyAletheia · 05/10/2025 12:17

Our Director of Adult Social Care frequently used to call members of our senior Leadership Team, including the Chief Executive “my lovely “. That went down well 🤣