AIBU? Sold as seen and I'm not willing to refund?

[NeverEnterFromTheBackDoor]

Hi everyone.

I sold a Nintendo switch on market place yesterday, the switch was fully working in the ad, I checked everything thoroughly and every part of the switch and doc worked.
buyer couldn't get a lift to collect so ended up dropping it to her.
she bank transferred the money to me and has now messaged me to say it's broken and doesn't work? AIBU to tell her it was fully working yesterday so it's now not my problem?
she's borderline harassing me at this point sending me message after message. I've said to her look on YouTube for help to set it up, or perhaps it's her TV that's the issue as the switch is fully working, I even played it for half an hour yesterday before I wiped to factory settings.

AIBU to ignore and block?

Who can say what the right thing to do is ? Anyone would be pretty fucked off if they bought something and it didn't work. I understand it worked when you played it but i personally don't see what she has to gain by lying.

I’d be annoyed if I’d bought something expensive not working but in your situation I’d worry she’s scamming and wants to switch for a broken device she already had. I think I’d refuse but lesson learned to show it working for a cash sale next time.

Returning one that doesn't work in its place? People refunding and not wanting the 'broken' one back? Loads of scammers. I'd block and ignore.

Er, she has her money and a working Switch to gain by lying?

Annoying for her if she is telling the truth but she should have insisted on seeing it working first, I certainly wouldn't pay for something like that off Marketplace without trying it out!

@NeverEnterFromTheBackDoor suggest she brings it back to you so you can check it's in the condition it was sold in and check the security number written in UV pen, and see what she says to that. She's probably trying to offload her broken one on you and keep your working one tbh.

It’s probably a scam.

If it’s not, she should have checked it worked when you were there / before she transferred the money, so it’s on her.

Scammer. She’ll have her money back and a switch

Pretty sure caveat emptor applies here.

Block and ignore. Didn't she test it when you delivered it before doing the bank transfer?

Are there any marks or a serial number that you can check to see for sure it's your one?

If not I second pp upthread to blag it and say that you'll take it back and refund if she brings it to you so you can use your UV pen to look for your code ....

If she's happy to come back with it i'd assume she's genuine but my guess is you won't hear from her again.

I've seen this on ebay, buyers pretending an item is broken and returning a dodge broken one they had for a refund. Very tricky. Did you photograph the serial number?

Or she has her own UV light and checks herself, realises the OP is bluffing so goes ahead and takes it round anyway.

OP I would block and ignore her if you are absolutely certain it was working when you took it to her.

for things like this in the future, I would show them it working in person and have actually do the UV pen thing to mark something invisible to prove it was yours.

She asked you to drop it at hers? First 🚩

I always thought sold as seen meant that you bought something knowing you were taking a risk on it not working.

But definitely block and ignore.

I’d think it’s a scammer.

It was working when it left your house.

Its pretty known that people buy things like this when theirs is broken and then try and give their broken one back or just salvage parts from the new one and do genuinely return the new one but with the good parts removed.

Good thing is she doesn’t have your address. Block and ignore. Set messages to friends only so she can’t send flying monkey.

I had the same thing with a hoverboard, fully working and demonstrated it charged and worked in front of her.
Two days later, I got abusive messages from her and her family, saying that it never turned on, and I've ruined her child's birthday.
Told her to jog on with her Daily Mail sad face and sent video proof of it in full working order. Some people are just chancers

I'd ask her to bring it over so that you could check it's yours and that it's broken.

She’s a chancer, and she knows exactly what she’s doing.

Do not refund her, do not take the item back. If you do, it’ll probably be damaged or broken anyway.

Block her immediately.

Could you offer to take it home and check it?

It will definitely be broken by the time it arrives back in OP’s house! So then OP will be out both the money and the console.

Blag.
Block her and move on.

OP was kind enough to drop it off to her. The buyer had ample time to check that it worked.

OP has no way of knowing now whether she’ll even receive the same console back, or whether it’ll work if she gets it back. This person’s just chancing their arm.

I had this happen with a pair of designer sun glasses. Buyer kept them all over Christmas - no doubt so she could show them off. Then she contacted me to say that "her daughter" thought they were fake and she wanted to return them. I was foolish enough to accept a return but she could have forced a return anyway as paid with Paypal. The pair she returned were fake. Lesson learned.

It was clear that she/her daughter already had a fake pair and wanted to swap them for a genuine pair.

I would go with the ultra violet pen suggestion. Tell her to return the switch and you will examine it with a witness present to determine that its the item you sent. Make sure you have a burly male there with you.

No no do not do this OP. You’re opening yourself up to this being your problem. Simply reply and say that she’s been using it no problems since she had it, or she’d have complained sooner, and that whatever happened her end is not your problem or responsibility. You’re not a shop. There’s no warranty offered.

If you hand on heart know it was in perfect working order, block and move on.
If you muck about with returns you risk getting a different faulty switch back or something.
Sold as seen.

Block her. At least you dropped it off so she won’t know your address