AIBU? Sold as seen and I'm not willing to refund?

[NeverEnterFromTheBackDoor]

Hi everyone.

I sold a Nintendo switch on market place yesterday, the switch was fully working in the ad, I checked everything thoroughly and every part of the switch and doc worked.
buyer couldn't get a lift to collect so ended up dropping it to her.
she bank transferred the money to me and has now messaged me to say it's broken and doesn't work? AIBU to tell her it was fully working yesterday so it's now not my problem?
she's borderline harassing me at this point sending me message after message. I've said to her look on YouTube for help to set it up, or perhaps it's her TV that's the issue as the switch is fully working, I even played it for half an hour yesterday before I wiped to factory settings.

AIBU to ignore and block?

When you dropped it to her yoy could have set it up to prove it worked. Weird that it wasn't tested out.

I would just block and ignore especially given you have video proof that it was working fine yesterday(and it will be dated if you did in your phone) so if they do anything stupid like post publicly then you can simply post that proof,

I sold a washing machine fully working but something must have happened in transport because it didn’t work properly when the chap tried it at home. I refunded him.

it’s difficult, did she see it fully working before you delivered? I’d take the item back personally and refund her usually. But I suppose given she doesn’t know your address, you could just block her. Depends on your personality I guess.

Not much use to you now but when selling something like this I would always show it's in full working order first, then no comeback.

@tripleginandtonic
@Queenofheart

OP said in an earlier post that when she dropped it off she switched it on to show it was working

Thanks for this thread op. I am contemplating selling my kitchen aid mixer and I will be sure to note serial number and other details if I do sell.

That’s why I said ‘the bank will look into it’ … I should have added the word ‘probably’ refund her the money. But in all likelihood, her bank will refund her.

but i personally don't see what she has to gain by lying
Oh dear, you cant be serious surely 🤣

Block her immediately OP she's a scammer. If she paid by faster payment she has no recourse for a refund from the bank and the bank will not take it ftom OPs account. This would be classed as a buyer/seller dispute and the buyer would be signposted to small claims court.

They 100% will not refund her in a situation like this. This is my job, I deal with claims like this every day

You may do, but you don’t work for this particular bank, this particular case though? She may get a refund depending on her bank and the circumstances. She also may not 🤷‍♀️ Obviously not this case, but scammers are everywhere and banks do refund in many cases.

This. You went to hers, so she doesn't know where you live (presumably). Tell her tough tits and block

Just block on everything OP and don't give it another thought. You have done everything right. You have the serial number and videos of it working the day of the sale. It was sold as seen. They haven't got a leg to stand on, even if they weren't scammers which they more than likely are. I wouldn't engage with them any further. They probably do this day in and day out and will manipulate any photos etc you have asked for. Facebook Marketplace is just a scammers paradise.

They don't refund faster payments for civil disputes. All banks work to the same rules and reimbursement models

Well they could follow the laws governed by a private sale which are caveat emptor, buyer beware. As long as it was sold as described the OP owes nothing. There is no claim.

Correct.

People like this are absolute scum and it's really upsetting to be on the receiving end of it. They don't deserve another second of your time OP, just block.

I’ve been scammed twice now on eBay. Once when a guy told me that the sealed box of earbuds only contained one earbud. Had no way of proving otherwise. The second time was an handbag which was almost new. Buyer took photos of an identical bag that had loads of scratches. Unfortunately for me it was at angle that I hadn’t taken photos of. Like OP, I now take video before I post.
These cfs are spoiling it for everyone.

Offer to take it back as you know someone who can mend it.
If she returns it and it’s not working I think morally you have to refund.
if you don’t hear again from her(most likely outcome) have no further contact and block her.

Are you for real? There is no legal recourse despite what moral high ground you wish to take, block and move on.

there are so many scammers. I've got a guy trying exactly the same to me (albeit with a clothing item rather than a switch) on vinted now 🙄

Caveat empor applies here as it’s a private sale. That means it’s on her to check all in working order before paying.

I’d block her

It’s a contract for sale. Morality does not come into it. She’s probably trying it on anyway

I think the fact that she wanted it dropped off may mean she's one of life's takers and just trying her luck. Does she know where you live? If not, just block her and move on.

Why? The horse has bolted

If you still have the receipt, photograph and send that to her.

Nintendo will repair it for free. She just needs to call the helpline with the serial number.

They'll send a courier label if they can't solve it over the phone.

That way you've been more than reasonable.