Agreed. However having bought few things from online, its difficult to tell the quality although cheaper. Claires would do better if it reduced prices and continued their piercings as that cant be online.
If it does go, it should honour customers and staff points to get as many sales in to pay debts. I dont think they realise by stopping the redemption right now, they are stopping sales and losing customers.
I had £20 rewards and couldn't use them in store. A friend went to another store and used hers so I went to that store on Greenwich and managed to use. People are losing out as it is allowed in selected stores.