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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Devastated - can't believe my builder did this

583 replies

INFJismyvibe · 24/07/2025 04:57

Bit of backstory - we've been having an extension done on the house, it's taken well over the agreed time (almost a year over) but we've been mainly patient about it. Builders have been dumping stuff in our garden, making it unusable for the most part. Everything was overgrown as I've been unable to mow the lawn or trim down the bushes, but I've been OK with that. I knew that once they cleared their crap from the garden, I could get back to gardening and sort it out. My garden had some beautiful, well established plants and fruit trees, and some taller bushes that worked as an extra privacy screen, which we really need from our neighbours. Without those, the neighbours can see into my kitchen.

Some of the plants were of sentimental value, gifts from my mum, a plum tree growing from a cutting that my aunt gave me, from my grandma's garden, etc.

The building work has meant I've been unable to use my garden - which was my sanctuary - this summer and last summer.

Anyway, on to current day.
I've been away on holiday with my (older) kids. Dh stayed home for various reasons.

Builder has been in, finishing up on the house. His dad came along (he sometimes helps builder out on projects) and asked Dh if he's OK to clear the garden. Dh naturally assumed he meant all their builder's mess - bags of cement, wood palettes, etc etc. I've been saying for a while that I can't wait for all that to go so that I can tidy up the garden and even be able to access the washing line again.
So Dh said yes please clear it up, and then left for work.

The guy brought in a team of men and they removed everything. Every single plant, bush, tree. Completely removed the lawn (which, to be fair, was riddled with weeds and needed returfing anyway).

But it's completely bare.

All my beautiful beautiful plants, my sentimental ones, my privacy ones. All gone.

Dh didn't tell me until the car journey home as he didn't want to ruin my holiday. But i've just returned home a couple of hours ago, and I'm absolutely devastated. Don't even care about the rest of the work thats been done while I was gone. Struggling to even talk to Dh about holiday or anything else. Completely ruined my return home.

I know some may say, ah it's just plants.... But they cost so much money and effort and time, and can't be replaced just like that. I'm going to have to spend hundreds to fill it up again, and it's going to take years for them to establish. And it needs so much extra work and attention now.

Gutted. Aibu for feeling this way.

Any advice? What do I say to the builder? Dh didn't say anything at the time as he hates confrontation but wtaf?!! And now the builder will think I'm being unreasonable. But it was my sanctuary, my space, my privacy.

Ps please forgive any spelling errors, I've barely slept.
.

OP posts:
LadyKenya · 24/07/2025 08:55

AmyW9 · 24/07/2025 08:43

OP this sounds awful - but really bizarre.

This would have taken a very long time and created enough waste for several skips / grabbers. I can't understand how this all happened in the space of a few hours?

A builder making more work for themselves, as well. Sounds unreal.

HotCrossBunplease · 24/07/2025 08:55

Bunnycat101 · 24/07/2025 08:53

Like others, I’m not sure how your DH didn’t notice if he was at home. Removing trees and established shrubs is a big and often noisy job re power tools. I also don’t understand how they’re left your garden being unusable for so long either. Rubbish should have been skipped as they went.

I have learnt the hard way that you need to be crystal clear about scope of works for everything. Much smaller example but earlier this year we were expecting a light hedge trim for about £150. Has used the same guys every year. I said something in passing to one of the guys on site which we both misinterpreted and actually got a very hard cut back and massive £600 bill.

Edited

She says very clearly in the OP that he “left for work”. He was not there.

HotCrossBunplease · 24/07/2025 08:58

When she says earlier in the post that he stayed at home she is talking about him not accompanying her on the holiday. On the day, he was not at home.

Devastated - can't believe my builder did this
oatmilk4breakfast · 24/07/2025 08:59

RetroViral · 24/07/2025 06:24

Clearly things were not properly discussed but honestly as someone who was a professional gardener many years try and keep it in perspective. It won’t take years and it won’t cost hundreds. Go on some free sites and facebook pages for plants. People are always giving stuff away. Many plants can grow several feet in a season and will make a fast screen. Yes you’ve lost sentimental plants but have they been cut down so will regrow, or completely dug out? Honestly, this isn’t as bad as it might feel at the moment. You’ll be surprised how fast and how easily you can establish a garden. I’ve done it from nothing several times. You just need the right sort of plants.

I don't want to derail this thread but weirdly am in similar situation so would love some more advice - can you recommend some websites? Garden design books? I don't know where to start.

BallerinaRadio · 24/07/2025 09:01

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LetsGoRoundAgainAgain · 24/07/2025 09:02

How truly unbelievable of them.

crowonabranch · 24/07/2025 09:02

I haven’t rtft but I wanted to comment. You poor thing, I too would be extremely upset if this happened to me too. Unfortunately some people have a slash and burn mindset which doesn’t allow for any sentimentality over plants, trees etc. As far as I’m concerned, if a plant self-seeds and grows somewhere, I’m grateful for that and always let it stay. I think if you have a respect for nature that is how you think.

No matter how much your plants had overgrown, they were your plants and I imagine that’s why you’re feeling so upset. It’s a violation of your previous efforts.

My guess is they maybe thought they were doing you a favour? Thinking you would change the layout?

The only positive I can think of is that the ideal planting season will be upon us in a few months which gives you time to imagine and plan how a garden in your new space might work for you now you have the extension. Over winter you will be able to buy bare root trees and some shrubs that will be lots cheaper than the potted types.

Outside9 · 24/07/2025 09:03

Over a year for an extension??

DelphiniumDoreen · 24/07/2025 09:03

Thingyfanding · 24/07/2025 05:29

Philistines like your builder wouldn’t be able to distinguish the difference between weeds and shrubs/trees. They just see anything green and want it removed as it looks messy. He probably has fake grass.
I would ask chat gpt to help you write a letter that sounds legal/formal stating that no further payment will be made until the trees and shrubs are reinstated. If he doesn’t comply, I would get a solicitor to write a letter. The lawn is easy to deal with but he needs to put the trees and shrubs back or replace them with new.

Are people incapable of writing a letter without Chat GPT these days?

Mind boggling.

Thingyfanding · 24/07/2025 09:09

AlphaFemaleNotBeta · 24/07/2025 07:23

Um, how?

You’re obviously not a gardener 🤣

if the roots are left in, shrubs will grow back.

latetothefisting · 24/07/2025 09:11

Okay usually I roll my eyes at the MN armchair detectives but I agree with the posters pointing out the inconsistencies here.

A building team so slow they are A YEAR behind suddenly manage to uproot an entire garden, including well established trees big enough to provide privacy and a whole lawn, which required "a team" of men (all of whom were, what, just sitting around chilling before getting the call and springing instantly into action?) in the space of one working day?

Where did they put everything? If the builders own stuff has been hanging round the garden for months where did they take all this AND multiple trees, bushes etc.? Presumably there's no skip or anything so did they also make multiple tip journeys in whatever car/small van they usually drive to work in, as well as actually doing all the digging over the space of those few hours? (Bearing in mind most tips now charge professionals per dump).

If they are builders how did they even have tools to be uprooting whole trees?

And, moat unlikely of all, they agreed to do this massive job not only without discussing any specs, to the point where "tidying up your own equipment" became "clear my entire garden of any greenery" but without clarifying additional payment?

That sort of complete garden clearance would probably cost several grand on its own, particularly with the "team of men" needed, but builders father just decided to do it that morning?

Rabbitrabbitrun · 24/07/2025 09:12

I completely understand @INFJismyvibe i love my garden. What an awful thing to happen. It’s obviously a complete misunderstanding but that doesn’t make it any better. 💐

rrrrrreatt · 24/07/2025 09:19

This is going to sound mental but are you sure they got rid of everything rather than taking some of it somewhere else?

I cleared our average sized garden and it’s bloody hard work digging up trees/established bushes and lifting turf. It took me multiple weekends and I still have some tree stumps I need to deal with. He must have had a big team in and I can’t see why you’d do that for free unless there was some sort of financial incentive.

Also you can still tell the builder you’re unhappy, even if his mum is in a hospice. That’s not your responsibility and, given how long the job has overrun, could just be a convenient excuse.

RainSoakedNights · 24/07/2025 09:21

latetothefisting · 24/07/2025 09:11

Okay usually I roll my eyes at the MN armchair detectives but I agree with the posters pointing out the inconsistencies here.

A building team so slow they are A YEAR behind suddenly manage to uproot an entire garden, including well established trees big enough to provide privacy and a whole lawn, which required "a team" of men (all of whom were, what, just sitting around chilling before getting the call and springing instantly into action?) in the space of one working day?

Where did they put everything? If the builders own stuff has been hanging round the garden for months where did they take all this AND multiple trees, bushes etc.? Presumably there's no skip or anything so did they also make multiple tip journeys in whatever car/small van they usually drive to work in, as well as actually doing all the digging over the space of those few hours? (Bearing in mind most tips now charge professionals per dump).

If they are builders how did they even have tools to be uprooting whole trees?

And, moat unlikely of all, they agreed to do this massive job not only without discussing any specs, to the point where "tidying up your own equipment" became "clear my entire garden of any greenery" but without clarifying additional payment?

That sort of complete garden clearance would probably cost several grand on its own, particularly with the "team of men" needed, but builders father just decided to do it that morning?

Edited

It just doesn’t add up does it? Massive trees gone and dug up in a day, by one man?

We had a huge fir tree removed at the bottom of our garden and it took a tree surgeon and his two colleagues all day. And even then, they couldn’t dig up the stump.

ALPS100 · 24/07/2025 09:23

If moving his wife (builder's mum) to a hospice isnt a good enough reason to stop builder's dad working, then why are you giving it as a reason to not ask the builder to re-instate the garden/ lower his final bill?🤔

littlemousebigcheese · 24/07/2025 09:25

Clearly he needs to be in landscaping instead of building because if he takes a year over agreed time to finish an extension but can empty an entire garden - trees, turf and all in one morning, he’s missed his calling

JassyRadlett · 24/07/2025 09:25

RainSoakedNights · 24/07/2025 09:21

It just doesn’t add up does it? Massive trees gone and dug up in a day, by one man?

We had a huge fir tree removed at the bottom of our garden and it took a tree surgeon and his two colleagues all day. And even then, they couldn’t dig up the stump.

OP very clearly says in her actual opening post that it wasn't just one man. She used a separate paragraph for the information and everything.

INFJismyvibe · 24/07/2025 09:26

aurynne · 24/07/2025 05:44

OP, this is devastating and you need time and space to grieve. You are grieving for something beautiful and sentimental that you loved and gave you joy, and that was suddenly and unexpectedly destroyed. It is way too early to "look for positives": those will come with time. Right now there are no positives: you have suffered a loss of something dear to you and need to process it at your own pace.

I would tell your DH you don't need ideas or solutions, that you just need understanding and support to deal with how you feel. He can help by dealing with the builder himself if this is too much for you right now, and holding your space for you.

I fully understand how you feel. I am so sorry your beautiful garden was destroyed. You won't lose your memories of it, and one day you will be able to look back and still remember the joy you felt instead of focusing only on the pain of its loss. But until that day comes, it will hurt. Allow yourself to feel the hurt and cry. Give yourself some moments of rage for how unnecessary it was, and some moments to just think "it's not fair!". Sit on the ground where your beloved plants were and remember them. Say goodbye to them and wish for some of them to grow back. Let yourself feel the air around you and the ground beneath your body. Tell them you loved them, and thank them for the joy they brought to you, and how sorry you are that they are gone.

Big hugs xxx

Thank you xx

OP posts:
RainSoakedNights · 24/07/2025 09:26

JassyRadlett · 24/07/2025 09:25

OP very clearly says in her actual opening post that it wasn't just one man. She used a separate paragraph for the information and everything.

Even a “team of men” will struggle to cut down multiple trees, dig out stumps, tear up the lawn.

Wilfulignoranceabounds · 24/07/2025 09:27

Gutted for you, OP. Haven’t read the whole thread but did you sign a contract?

dutchyoriginal · 24/07/2025 09:28

YANBU

plain and simple

INFJismyvibe · 24/07/2025 09:30

AmyW9 · 24/07/2025 08:43

OP this sounds awful - but really bizarre.

This would have taken a very long time and created enough waste for several skips / grabbers. I can't understand how this all happened in the space of a few hours?

Sorry, still jetlagged so not gone through all the replies. He got in a team of Romanian guys to clear the garden. The garden isn't big at all. The trees weren't mature, they were around 5 years old so still bearing fruit. the bushes were mature but they'd be easy enough to remove.

Totally possible to do in a day whilst DH was at work.

OP posts:
Wilfulignoranceabounds · 24/07/2025 09:30

Anyway, contract or not, I’d work out the cost of replacement and deduct that from the money owed. Harsh as it may be, his wife’s (or any other family member’s condition)is not your concern. You paid for a job to be done and if he has operated outside the agreed terms then it needs to be rectified and it’s not on you to shoulder the cost.

Thulpelly · 24/07/2025 09:31

No way.. that is a huge job and he’s expecting to be paid for it, surely?
That is definitely something you would discuss - pulling out trees?! The entire lawn!

You don’t ‘go mental’ but explain/be businesslike (take out the emotion completely) and explain it was not discussed and was completely different job, you’re not paying for it and it needs to be rectified - the lawn replanted and the trees replaced. I realise this is probably not going to happen but explain that they have now given you an extra big expense.

RainSoakedNights · 24/07/2025 09:31

INFJismyvibe · 24/07/2025 09:30

Sorry, still jetlagged so not gone through all the replies. He got in a team of Romanian guys to clear the garden. The garden isn't big at all. The trees weren't mature, they were around 5 years old so still bearing fruit. the bushes were mature but they'd be easy enough to remove.

Totally possible to do in a day whilst DH was at work.

How do you know their nationality