Bad experience in M&S fitting rooms

[TwinTantrums]

I’ve recently lost a lot of weight and so need a lot of new summer and holiday clothes.

I came over to M&S this morning and had a trolley full of clothes and other such items, walking up to the fitting rooms and the woman looks me up and down and then asks how much I have, as “8 items is the maximum, to stop some types” from stealing. I offer to split it up and she rolls her eyes and says “I suppose you can”

I go in, try on my eight items, split them into what I do and don’t want and come back out, she then huffs and asks if I really need to go again? I said yes, as I’ve lost a lot of weight and don’t know what size I am. She looked me up and down and then asked how big I had been before if this is the after!! I just took the number from her and went back in.

AIBU or was she totally out of line?

No I quite clearly said it wasn’t acceptable for anyone to be rude. I’ll try and remember all retail staff are akin to saints and can say whatever they like ….

What are you on about 😂 I’ve not once said that I’m trying to “ruin her life”. I asked because, understandably, my weight is a sensitive point for me and I didn’t know if I was being sensitive or not.

Again never said that, iv repeatedly said what she said wasnt ok but do I want another human being to lose their job, risk their home struggle to feed their kids. No

You do realise getting somebody fired can ruin their life right 🤔

I never said I was going to get them fired either.

I think you need to relax a little.

You're NOT being sensitive and her behaviour really does need addressing.

I'd absolutely complain. Whatever happens as a result would not be your fault in the slightest.

OP wouldn’t be getting someone fired. IF the assistant was fired (and it’s a big “if”; most employers would go to warnings / additional training first) then it’s her own behaviour that caused it.

???

So you're not going to put a formal complaint in then?

I may well do, I don’t know yet. But if she gets fired as a result of that, it’ll be because of her behaviour, not me complaining about it.

I think you should complain. She won’t lose her job over a one-off incident. If she’s frequently so horrible to customers, maybe she subconsciously wants to get fired.

I think her rudeness and the bizarre excusing of it on this thread is related to a belief that it’s ok to look down on overweight people. It isn’t.

Jesus, are you the employee?

I would have told her outright she was rude as I won’t tolerate people speaking to me like shite - I don’t care how thankless her job is…don’t take it out on me! Sometimes people will keep being rude because other people let them get away with it, it takes someone to put them in their place every now and then.

She'll very likely get further training, which is a good thing for her.

Tbh next person shes incredibly rude to might end up nutting her so you might be doing her a favour 😂

Well if you can live with that and pushing another family into poverty because she hurt your feelings thats on you I couldnt. But im not sensitive like that and would of said something to her face then moved on with my life.

I wish I had the balls to do that, but I’m sensitive about my weight, so struggle to tell if I’m overreacting or not

I would defo complain.
there's air con in M&S, she has it much better than most! So don't blame it on the heat
she sounds rude and horrible

No your not that would of been the time not dragging it out driving yourself crazy

Why are you trying to guilt trip the OP? Any consequences are a result of the employee’s rudeness.

Unless you think people should have no consequences for their behaviour?

That was bitch slap territory if ever there was one. The cheeky cow.

Maybe she's trying to get fired.

Poverty? What are you on about? She is responsible for her own behaviour and if she gets fired then that's on her

Some of the posts on here are ridiculous. As someone who worked retail and hospitality jobs for years the idea that people who work there are terribly put upon and only there under sufferance and can't be expected to provide any standard of customer service is fucking offensive. Yes it can be hard work, yes customers can be rude and it can be hot (but not in M&S they have aircon), but the job is to be polite and help customers. I was really good at customer service and took pride in trying to help people, anyone can have an off day, but being rude to customers is completely unacceptable.

Please complain OP. She's highly unlikely to be sacked over one complaint, but if she is it's her own fault and there will be plenty of other people who would be happy to have the job in the current economic situation.

What a bitch she was ! Well done on the weight loss. I bet you look lovely in the new things .
Take no notice !

What is your beef here? Have you been complained about or something and it still bothers you? You seem very personally invested and upset about a total stranger.

Because iv been their is put a complaint in about a dr years ago he lost his job is marriage broke down and he killed himself leaving behind 2 small children i regret it everyday and will never ever do that to another person unless they literally pushed me down the stairs or something. He made a mistake and multiple people's lives have been ruined