Bad experience in M&S fitting rooms

[TwinTantrums]

I’ve recently lost a lot of weight and so need a lot of new summer and holiday clothes.

I came over to M&S this morning and had a trolley full of clothes and other such items, walking up to the fitting rooms and the woman looks me up and down and then asks how much I have, as “8 items is the maximum, to stop some types” from stealing. I offer to split it up and she rolls her eyes and says “I suppose you can”

I go in, try on my eight items, split them into what I do and don’t want and come back out, she then huffs and asks if I really need to go again? I said yes, as I’ve lost a lot of weight and don’t know what size I am. She looked me up and down and then asked how big I had been before if this is the after!! I just took the number from her and went back in.

AIBU or was she totally out of line?

I work in retail and people regularly have to many items so have to keep coming in and out to switch items over, it’s part of the job. She was incredibly rude and I’d complain, being hot isn’t an excuse, everyone is hot.

That’s awful!!

I cannot believe the amount of comments that are justifying the downright bitchiness of that employee. She DESERVES to lose her job, if it were to come to that.

FWIW- I say that as somebody who has worked multiple retail jobs, including my current one. Where the AC is broken and I still somehow manage to be polite to our customers.

Let’s be honest, all the retail workers on here must know absolutely nothing will happen if OP complains. In my company it doesn’t matter if you go through head office or speak to the manager in store, they’ll make all the right noises and assure you they’ll look into it and that’s that.

OP congratulations on your weight loss and I’m sorry what should have been a positive shopping experience for you turned out the total opposite but I’d be amazed if anything happens to the staff member.

It's the trolley of course, marks you out as a dodgy shoplifter. I've just come back from Sainsburys and it's lucky that it was really quiet or else I'm not sure how the security guard would have coped with the 20 or so people with trolleys who were obviously up to no good. I mean the elderly man with the walking stick who was blatantly putting some cheddar cheese in his trolley in full view of everyone, completely shameless.

I of course used a basket like a civilised person. 😂

Not only is sizing all over the place, but it's impossible to be sure if something is going to look good on. I'm sure we've all had that moment in a fitting room of trying something on and looking in the mirror and realising that it's a lot less flattering than you expected in your head. I buy most of my clothes online now and send back what I don't want, but in the 90's as a teenager most Saturdays were spent trying on outfits in shops and while I often bought stuff it was completely normal to hand everything back to the assistant because you didn't like any of it on.

🤣🤣🤣🤣🤣 how dare I not want to carry three baskets around

I’ve just sent in my complaint, after a glass of wine to give me the nerve to do it! I’m sure nothing will come of it though

@TwinTantrums But don't you feel better for having taken the action OP? Well done anyway!

Serve her right then wouldn't it.
Perhaps shed learn then for the future.
It's very unlikely to.lose your job anyway.
They would have to give her warnings anyway before anything happened.
There's a miserable son at the library, has no customer service skills at all. I've complained several times. They are still there, so I doubt it would happen anyway.

The assistant will be sanctioned and may lose her job. Is that what you really want?

Perhaps the assistant should have thought about what she really wanted & if it involved a job or not?

I would have thought the main thing to achieve would be that this doesn't happen to anyone else.

I think it's worth reporting, so that they know that some training/reminding about politeness needs to happen. If you don't want the assistant sacked, you don't have to tell them when it was, and they can just do a general reminder to everyone. Even if you do give them enough information for them to identify her, I expect it might be a warning if it's the first time.

Not shopping there isn't going to fix anything, and even if they lose business they're not going to know what it is that they're doing wrong.

The assistant losing her job seems like an appropriate sanction to me.

There are lots of people that would happily do that job.

That would be good for the business and avoid anyone being spoken to so rudely in future.

I also don’t think my occasional shopping there would make much of a difference to be honest

Expecting someone who works in customer service to be polite to paying customers isn't 'trying to ruin people's lives'. Her rudeness was unacceptable and her actions have consequences. I doubt that she would lose her job if this is the first complaint about her. She definitely needs re-training.

How bizzare. The OP also posted this on Reddit and changed up the amount of clothes brought in. She said 20 items on Reddit so is clearly lying somewhere? Weird what trolls make up to rile people up.

www.reddit.com/r/MarksAndSpencer/s/yGPxi9npk9

@657904I Posters do sometime posts questions in different forums, nothing bizarre about that.

Does the number of items, minor detail, significantly change whether the assistant was rude and the way they were rude?

Well done on the opportunity to buy a new wardrobe of clothes OP, an amazing achievement!
The staff member is clearly lacking in customer care and was tactless and insensitive.
Enjoy your new wardrobe

Did she apologise to you for being an arsey cow and rude ……her attitude was unacceptable no matter what the weather was doing.
Seems she might be in the wrong job.

If op took different sizes of the same item in thrn it would be "had 20 items, tried on 14"

What's bizarre is you just happening to be on a M&S reddit thread, what a coincidence!!

Whaaa?
The trolleys are there to put things in.
Have no idea if this is a joke or not.