Have I just been thrown out of GP Practice?

[Madmay25]

Long story short. Transferred ( no choice) to new GP Practice when my previous Practice closed. I had been very happy there.
The new Practice was very disappointing in several ways which led me to make several written complaints about GPs, Nurses, etc. The Practice did respond in writing to these complaints.

However, my latest complaint led to me now being advised that the Practice can arrange for me to move to a different Practice. This move would not otherwise be possible due to local GP pressures.

Is this the same as being kicked out? Should I agree to move elsewhere ? Worried it might be worse!
Do you think I am being unreasonable...complaining / expecting too much?
😕

My GP practice closed and we were transferred to another practice. It has been difficult and the current wait for an appointment is 4 weeks unless it's an emergency appointment. Repeat prescription takes at least 3 days.

The staff at the new practice are under tremendous pressure dealing with an influx of hundreds of new patients and trying to get all the records onto their system. So whilst it's been difficult, you have to cut them some slack - they are not given a choice and they have to suddenly deal with hundreds of new patients, many with complex medical needs. I'm not surprised they have offered you the choice of moving if you've made multiple complaints.

Sounds like you are a serial complainer and they are just trying to nicely get rid of you. It is the shop equivalent of we don't need your money and we don't need your custom.
I think you should go, the relationship has broken down and you are obviously very unhappy. The amount of time, effort and energy they will be putting in to dealing with your complaints just isn't equitable.
Move on and learn from the experience.

So you have written several complaints about multiple staff members. They have offered a solution and you appear to be complaining about that also. I suggest you move

Genuine comment here OP - have you got any other hobbies?

It sounds a bit like you need some other stuff to occupy your mind.

If you sent constant written complaints to me I’d be looking to terminate the relationship too.

If you were happy with your previous GP practice, what sort of things does this one do differently?

Are you complaints mostly relating to admin issues, staff issues or clinical issues?

Who even has the time to write numerous complaints to the same place?

I also think to a certain extent you have to lower your expectations with NHS GP surgeries.

EG my GP has an 8am appointment booking line, it may take dozens of calls to get an appointment, even then all appointments might be gone when you do get through.

often when I go to my appointments, the GP is late.

Or I might be told they can only discuss one issue at the appointment and I need to book another appointment

That kind of thing is likely going to be at other GP practices too, because they are balancing high operational demands.

It’s not ideal but I can accept that. I think if you have higher expectations you may (in 2025) need to look at private healthcare.

If you have submitted several complaints, the practice may feel that trust has broken down between patient and doctor and so you’d be better served elsewhere. One or two complaints is one thing, but a series of written complaints does suggest that you have an ongoing problem with the surgery that cannot be easily resolved. They are politely suggesting that you go elsewhere - the next step may be off-listing you.

Perhaps approach your next GP for mental health help for your urge to complain so much, if you feel that it is a compulsive behaviour.

What a strange thread, do you think your complaints were warranted or are you admitting to complaining for the sake of it ?

There's a thread concurrently running here where a majority of people are telling someone to make a written complaint because the receptionist said "Thank you, you're welcome" when she left the gym.

You have to move, the trust and relationship has broken down. I also don't understand why you're unhappy with their suggestion seeing as you obviously think they're a poor practise!

You said you can't stop making complaints - which suggests it maybe a you issue rather than a them issue (especially as the complaints havent been followed up). Be aware there's only so many GP practises, if your complaints aren't worthy then you risk being bounced from practise to practise, being labelled difficult and getting a poor experience. Really think about whether something warrants a complaint, obviously some things absolutely do. But if it's not a serious matter, then write your complaint, don't look at it for a week, then think is it reasonable or am I just grumbling. If it's the latter, bin it and move on.

^^

This with bells on

Good for them. The vast majority of Drs / nurses, clinicians are doing their very best.
Your whinging has well and truely come back to bite you.

I guess they feel they have reached the end of the road in terms of caring for you to your satisfaction. I hope it won't be a case of cutting your nose off to spite your face.

OP, were all your complaints justified or not? It's so strange that you said you have a compulsion to complain.

It's tricky, though, isn't it?

There is SO much I could complain about at my GP practice - admin and management, not medical practice - but the reality is that they have taken over every GP practice within a 6-7 mile radius. So, problems are replicated everywhere and there's no alternative.

They do seem to have a patient 'group' who contribute to their CQC inspections but, having read their 'evidence', they've clearly recruited a range of docile patients who believe the service is perfect. I simply did not recognise it as being my practice in their report!

So nothing is going to change, they've got their CQC certificate for another few years, a bunch of 'nice' hand-picked patients on board for their quality assurance, so there's no motivation for them to improve - and all the while the service is less accessible than ever.

Only will know if they have made enough changes to suit you, or if it would be better to move

If you are always complaining though why wouldn’t you move as you are obviously not happy there.

no doubt they will be glad to see you go

If you have made that many complaints then moving to a new practice makes good sense for both you and them.

Sounds like they’re facilitating a transfer which you wouldn’t normally be able to do, what’s wrong with that? You don’t like them, and if they wanted to kick you out they’d just kick you out. I’d take them up on the offer.

It’s hard to respond to your update OP because it’s possible that one or some of your complaints were justified.

Everytime you complain the practice has to spend valuable time investigating your complaint & responding to you. They could be using that time for 101 other things. You obviously don't rate them so find someone else instead.

I think it is fine to make complaints, as long as they are justified. However, it is also good to know when to cut your loses and move on if nothing is improving. There is no point in trying to get a cat to bark like a dog - it won't happen and everyone involved will be frustrated😺

I left a terrible GP surgery (after making a couple of complaints that went unaddressed) and transferred to another local one - it is not ideal, but a lot better. I am lucky as there are a few in my 'catchment' area. Hopefully this move works for you - you might be a lot happier with them!

Depends on your complaints and whether they were justified or if you were being horrible/offensive

Sounds like a good suggestion from her really?

Maybe you'll prefer another practice.