Active discussions

Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Have I just been thrown out of GP Practice?

238 replies

Madmay25 · 13/05/2025 16:14

Long story short. Transferred ( no choice) to new GP Practice when my previous Practice closed. I had been very happy there.
The new Practice was very disappointing in several ways which led me to make several written complaints about GPs, Nurses, etc. The Practice did respond in writing to these complaints.

However, my latest complaint led to me now being advised that the Practice can arrange for me to move to a different Practice. This move would not otherwise be possible due to local GP pressures.

Is this the same as being kicked out? Should I agree to move elsewhere ? Worried it might be worse!
Do you think I am being unreasonable...complaining / expecting too much?
😕

OP posts:
MissMoneyFairy · 13/05/2025 16:56

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

Are they justified complaints or are you just causing trouble

WomenInSTEM · 13/05/2025 16:57

This reminds me of a parent of a child in my class many years ago. She was always moaning about ridiculous things. Apparently all the children and all the staff had it in for her son.

One day our fantastic headteacher, after listening to another litany of complaints, said;

'It sounds like you've been unhappy with us for a while now, how many other schools have you looked at?'

Apparently she back tracked very quickly. I wish I'd seen it. 😆

orangedream · 13/05/2025 16:59

You are being asked to leave.

ParmaVioletTea · 13/05/2025 17:03

If you've complained several times, and you're obviously dissatisfied with the way they work, so maybe they're just trynig to keep you happy . They're offering you an alternative as a special consideration, because they want you to be happy with your GP practice, and obviously you & this practice are not a 'fit.'.

Maybe your attitude is problematic, as you've taken this offer as an offence.

PestoPasto · 13/05/2025 17:04

Surely depends what you are complaining about? Appointments running 5 minutes over… unreasonable to complain.

You putting in a prescription request and it getting ignored meaning heart medication is dispensed over a week late (my own personal experience and my GP does this a lot)… reasonable to complain.

PruthePrune · 13/05/2025 17:04

You are one of those nightmare patients and they will be glad to see the back of you.

LadyWiddiothethird · 13/05/2025 17:05

They are not kicking you out,but they would like you to leave.I have never,ever complained about a GP practice,several complaints is unusual.

You are clearly not happy there,so move.

Mukey · 13/05/2025 17:06

I don’t think people think there’s real humans behind the staff at places these days. Complaints are increasing all over the place. I’m a dental hygienist and I had a complaint last month. One said I left plaque “all over” her teeth. (I’ve been doing this 20 years. I can guarantee there was not plaque left all over her teeth) So I replied to her email asking if she wanted to come in again (for free obviously) for me to check it or would she rather have the money back and go elsewhere if she really wasn’t happy. I’ve never heard back from her. So obviously it wasn’t that bad. So why complain?

shockthemonkey · 13/05/2025 17:09

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

Well if it's a compulsion, it's a new affliction, if you will, as it seems you were very happy with the last practice.

So, thinking of the low likelihood of sudden-onset "complainitis", maybe there is something to your grievances? Hard to tell as you have given no details.

My guess is, to have made so many complaints so soon after moving, that you're expecting too much. Maybe you'd like them to operate the same way as your previous practice, but they have other (just as valid[ ways of doing things?

Either way, you'd probably be happiest if you move, as PPs have said.

Theworldisinyourhands · 13/05/2025 17:15

I am a GP. It's incredibly stressful receiving a formal complaint. We have to formulate a formal response to the complaint. We often have to involve our defence union in this response. We have to document them in our yearly appraisals and then formally reflect on them. It can be hours worth of work and even more hours worth of stress.

If you have a good reason to complain then absolutely fair enough. However if your complaints are petty, vexatious and multiple then yes we would regard this as unacceptable behaviour and a breakdown of relationship and it might lead to your removal from the practice. The complaint response you've posted doesn't sound like you've removed it sounds more like a polite way of saying 'if you think we're that bad then maybe you should move' I would think carefully though OP about why you're complaining and what you're hoping to acheive as it definitely sounds like you're upsetting them. They won't tolerate it forever.

PoopingAllTheWay · 13/05/2025 17:15

What are the kind of things you are complaining about?
Then we can help you (without any personal details obvs)

Surely not all the doctors and nurses are bad
One or two members of staff ok but the way you have put it, it seems to be most of the staff

thedeadneverdie · 13/05/2025 17:16

Go somewhere else. That is ypir right.

What is your job and work history?

Heronwatcher · 13/05/2025 17:16

Yes it sounds like they think that the relationship has broken down and want you to go somewhere else.

Mukey · 13/05/2025 17:16

I also think sometimes people don’t like “new” places or people. They want a new place to work exactly like their old place.

When I’ve been new at jobs I’ve often had minor verbal complaints about me to me. “You are so much better than that hygienist they had last time I was here” etc. “The last hygienist didn’t tell me I had bad gums!!!!”. When it was me they saw last time and I most definitely did tell them.

Starlight7080 · 13/05/2025 17:17

Is this a joke? You just can't stop complaining??

PoopingAllTheWay · 13/05/2025 17:19

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

Seems like you may need to get some Mental Health help?

A compulsion to complain all the time is not normal

NerrSnerr · 13/05/2025 17:20

thedeadneverdie · 13/05/2025 17:16

Go somewhere else. That is ypir right.

What is your job and work history?

No necessarily. Most GP surgeries have catchment areas. There is only one GP surgery I’m able to use because of this.

Fuckfacetime · 13/05/2025 17:21

Several written complaints ! The mind boggles - what did they do that was so bad ? Dish the dirt

faerietales · 13/05/2025 17:21

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

How is it a compulsion? Hmm

NamelessNancy · 13/05/2025 17:22

I'm not even sure the validity of OP's complaints is totally relevant. Once you're into multiple written complaints I'd say the relationship has broken down regardless of whether OP was in the right or not.

dogcatkitten · 13/05/2025 17:23

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

If you cannot stop complaining I would ask your GP about that.😀

tripleginandtonic · 13/05/2025 17:26

Madmay25 · 13/05/2025 16:42

Wow, thanks for so many quick responses. First time posting here.

It seems I am being unreasonable. Just cannot stop complaining..it's like a compulsion.
I will move on now..and try not to complain.

Written complaints take a lit of time to reply to. I'd only ever do this for something serious that they'd not had a chance to rectify. Everything else should be stuck in a suggestions box/surgery questionnaire

BakelikeBertha · 13/05/2025 17:26

My husband went through this OP. We were living in Wales at the time, and it didn't matter how nice and polite you were to the support staff, they were useless, didn't lister to what they were told, lied to us, failed to do their jobs, so he made a point of writing to the practice manager to complain, in the hope that they would do their job, and get the support staff better trained. When we moved South, we emailed to let them know, and the practice manager sent a very rude letter, stating that she was glad to hear we had moved, as she wouldn't have allowed him to continue using the surgery after his most recent complaint! You can see where the support staff got their attitude from, can't you?

Hellohelga · 13/05/2025 17:28

I’ve made an official complaint to a gp once in my entire life and it was immediately dealt with to my satisfaction, no escalation necessary. Your level of complaints sounds excessive. It sounds like you’d be better off elsewhere.

657904I · 13/05/2025 17:29

Madmay25 · 13/05/2025 16:14

Long story short. Transferred ( no choice) to new GP Practice when my previous Practice closed. I had been very happy there.
The new Practice was very disappointing in several ways which led me to make several written complaints about GPs, Nurses, etc. The Practice did respond in writing to these complaints.

However, my latest complaint led to me now being advised that the Practice can arrange for me to move to a different Practice. This move would not otherwise be possible due to local GP pressures.

Is this the same as being kicked out? Should I agree to move elsewhere ? Worried it might be worse!
Do you think I am being unreasonable...complaining / expecting too much?
😕

You do sound unreasonable and as if nothing they do will be good enough for you. It is rare to need to make a formal written complaint once, let alone several written complaints… at the same place too! Maybe you should consider whether it is worth staying there as you clearly aren’t happy?

I made a formal complaint to my GP surgery once - but it was about a series of delays spanning about a year, as opposed to any specific member of staff or minor/petty issue. I had a timeline of events and evidenced a significant delay/detriment and they upheld my complaint. For me to get to that stage, it was a serious issue that they urgently fixed and they have been supportive ever since.

Don’t get me wrong they aren’t perfect but I have had no reason to complain again and if I did, I would consider looking at alternative surgeries. It’s not unreasonable to seek out a different GP if you’re constantly having issues.