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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Accused of racism by client

399 replies

stample · 02/05/2025 20:17

I work and deal with clients daily, I spoke to a regular client being polite and civil, and they too were civil back only to get home and email my manager saying I had implied a racist remark towards them. My manager knows this was not the case and responded back. For reference I am white with black children and the client was black (they wouldn’t know anything about my personal life)
AIBU to mention this when I next see them, obviously apologise if they thought what I said was racist and then to say my family are black…

OP posts:
SummerDaysOnTheWay · 03/05/2025 07:42

Your family has nothing to do with it.

Katemax82 · 03/05/2025 07:49

stample · 02/05/2025 20:38

Genuinely it’s care work for SEND individuals. I gave general feedback about eating habits and mentioned they had eaten watermelon.
The client in person smiled and said ok but in the email said the individual doesn’t like watermelon and what was the carer implying

Really? What a ridiculous thing to be accused of racism! Reminds me of an episode of curb your enthusiasm where Leon is too embarrassed to eat watermelon in front of Larry because of the stereotype

SummerDaysOnTheWay · 03/05/2025 07:51

stample · 02/05/2025 20:38

Genuinely it’s care work for SEND individuals. I gave general feedback about eating habits and mentioned they had eaten watermelon.
The client in person smiled and said ok but in the email said the individual doesn’t like watermelon and what was the carer implying

This person is looking to take offence.

Arlingtonchase · 03/05/2025 07:53

missmollygreen · 02/05/2025 20:21

"im not racist, I have black friends"
Sounds like a meme to me. I would NOT say that you cant be racist as you have black family.

I understand what you mean, but having black children is rather different to saying you’ve got black friends.

OP, unfortunately I don’t think there’s much to be gained by you mentioning it to the client. If they think you were racist they wouldn’t change their mind just because you deny it. However, I think it would be useful for you to know exactly what your manager said to the client. Did they do a wishy-washy "I’m sorry you felt you were being insulted but I’m sure Stample didn’t have any racist intentions", or did they say firmly that they know you are not a racist person and would never have said anything racist. If the former, I might be more tempted to defend myself by mentioning my family.

Is there a possibility of this client transferring to another worker, to pre-empt future problems with them? The relationship between the two of you is probably never going to be good now as they will always be suspicious and you will always be walking on eggshells.

Chopsticks001 · 03/05/2025 07:59

TheCountofMountingCrispBags · 03/05/2025 06:43

Love it when those who have not read the post properly go all heaving bosoms and pearl-clutchy.
I was talking about the principle of an apology and if you and the others who did not read my post properly feel you can make stupid responses based on an erroneous reading and thus misinterpretation, please go ahead. You look stupid.

Next time someone apologises to you saying 'i am sorry if you feel that way, see how you feel. The point is, you do feel affronted, and the person apologising by saying 'if' is mimimising their actions.and intimating you are in the wrong for being hurt.

I have struggled with reading comprehension as part of being neuro-different all my life; it’s really hurtful when people call me ‘stupid’ like you have done.

brexel · 03/05/2025 08:01

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Chopsticks001 · 03/05/2025 08:06

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you are using a thread on racism to make make an ableist comment.

brexel · 03/05/2025 08:07

Chopsticks001 · 03/05/2025 08:06

you are using a thread on racism to make make an ableist comment.

It's not ableist to suggest that maybe playing to your strengths would be better

SquashedMallow · 03/05/2025 08:24

Mothership4two · 03/05/2025 02:58

I think it's pretty bloody offensive for a poster to label other posters ignorant and racist when they can't or won't explain what they mean (my money is on can't, but I am happy to be proved wrong). Several posters have explained why the OP wasn't being racist @Tbrh and. on a side note, why it doesn't compare to men being actually sexist. OP made a factual statement. The fact that watermelons have racist connotations in another country is by the by. She saw the client eat some watermelon so she noted it.

It's because we have now successfully swapped the oppressed and the oppressor. (Neither should exist, but there we are ) So:

  • white people must continually apologise for their forefathers actions
  • white people must accept that everything is racist that a black person says is (even if it's obviously not)
  • if you genuinely cannot see the racism in it - then you are uneducated and willfully ignorant towards 'microaggressions'
  • if you counteract the person in any way or accuse them of being inflammatory you are "using the angry black woman " troupe.
  • if you get in a relationship with a black man /woman you are "fetishizing black people "
-if you have black/mixed children you cannot possibly understand how black issues affect the world. You also cannot possibly have an opinion on black hair care, even though you're literally styling said hair daily and have probably done a lot of work educating yourself on how best to. -your "proximity to blackness" (ie literally having a mixed black family and black DH /DW and children that you've birthed, gives you no right to answer a question on anything to do with black lives and you're "centring yourself"
  • if you claim you notice your friend is black - you're fetishizing and "othering" them.
  • if you claim you don't see they're black, you just see them as "Paula" - you are denying their loved experience and met with an 🙄 "yeh, let me guess you don't see colour"
  • you cannot "win" and that's the aim.
  • I've seen white women absolutely pretzling themselves to try to be kind, informative, educate themselves and "listen" (as they're told to do on certain boards ) and they're met with sarcastic, hostile responses and told where to go.

If you challenge any of the above : "you're a racist" full stop.

Racism, as with other 'isms are all about intent.

Chopsticks001 · 03/05/2025 08:27

thats not what you said, you suggested I shouldn’t use Mumsnet. Just because I struggle with reading comprehension doesn’t mean that I don’t grasp meaning of text, it just takes me longer.

It is not playing to my strengths, it is excluding someone based on a difference.

Lovelysausagedogscrumpy · 03/05/2025 08:28

Wolfpa · 02/05/2025 20:38

what did they accuse you of saying? There are some common phrases that can be seen as racist that you may not think about like the phrase nitty gritty.

The linking of that particular phrase to slave ships, and also as a corruption of ‘Nigritique’ - the word used by French colonists to describe the black population are theoretical at best. There is no historical evidence to support either theory and the first use of the phrase nitty gritty didn’t appear until the 1940s.

The phrase has only ever been connected to the slave trade through urban legend and the current usage of the phrase to mean the essential details of a situation, doesn’t carry the same meaning or connotations as the alleged slave-trade reference. I think if we throw ‘racist’ around for the modern day usage of such phrases, we risk diminishing the meaning of the word.

SunnieShine · 03/05/2025 08:30

missmollygreen · 02/05/2025 20:21

"im not racist, I have black friends"
Sounds like a meme to me. I would NOT say that you cant be racist as you have black family.

True, and you can be racist if you are black, too

EdithBond · 03/05/2025 08:31

SunnieShine · 03/05/2025 08:30

True, and you can be racist if you are black, too

100%

Lovelysausagedogscrumpy · 03/05/2025 08:35

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What a disgusting, ableist comment. We’re discussing discrimination and prejudice here and you’re guilty of both.

brexel · 03/05/2025 08:41

Lovelysausagedogscrumpy · 03/05/2025 08:35

What a disgusting, ableist comment. We’re discussing discrimination and prejudice here and you’re guilty of both.

Explain how it's ableist?

I can't play the piano, so I don't perform in a concert

Lovelysausagedogscrumpy · 03/05/2025 08:41

brexel · 03/05/2025 08:07

It's not ableist to suggest that maybe playing to your strengths would be better

Yes it is. It’s exclusionary, and discriminatory on the grounds of a protected characteristic. Maybe engaging with a thread discussing prejudice and discrimination isn’t playing to your own strengths if you don’t understand the different forms they can take.

brexel · 03/05/2025 08:42

This reply has been deleted

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Ilovelurchers · 03/05/2025 08:44

brexel · 03/05/2025 08:07

It's not ableist to suggest that maybe playing to your strengths would be better

Yes it is. And an absolutely horrible thing to say.

Is it genuinely your opinion that forums involving written communication should be out of bounds for anybody who struggles with any aspect of comprehension (disability/lack of prior education/mental health impact ability to focus/English not their first language....)? What an extraordinarily elitist concept!

And how would you judge the level of comprehension needed to be aloud to participate in th debate? Potential Mumsnet members need to take a test before they are allowed to register?

I am dyslexic. The form of dyslexia I have impacts certain aspects of my comprehension - my processing speed for example is very very slow (think bottom 5% of the population). On the other hand I am blessed with compensatory strengths, such as extremely good verbal reasoning. My strengths helped me to be academically successful after a shaky start (kept back a year in primary school etc) and I eventually read English at Oxford. Would I meet your criteria for participation in this forum? Or should I, too, fuck off and do something apparently more suited to my capabilities, in your eyes?

Well1mBack · 03/05/2025 08:48

This happened to a Dr my MIL used to work with at a GP clinic. Sometimes unfortunately due to constant, daily racism against them, some people can become really sensitive to innocent remarks. I feel like that with sexism, I feel ground down a lot over the years but a flippant remark from a man doesn't necessarily mean he's being sexist. Sometimes it does, but when it's constant drip drip drip I get why things like this are sensitive for people impacted. I just wish racism, sexism etc just didn't exist but unfortunately it does.

Anyway, with the Dr, he was treating the mother's child at the clinic. My MIL was the nurse at the time. Being Scottish and living in Scotland, toddlers here get called cheeky monkeys constantly, regardless of skin colour. The mother and her son had recently arrived from a different country and when the toddler son started acting up (not in a bad way though according to my MIL, just typical silly toddler nonsense) the Dr laughed and said oh who's a cheeky wee monkey eh?!

The mother freaked out and stormed out the surgery. About a week later she came back in to say sorry as she'd spoken to acquaintances who were Scottish and all reassured her it's just what everyone says to wee kids up here. She'd also overheard others saying it to their kids at a soft play and realised it wasn't meant the way she'd assumed. I can understand her sensitivity though, and both MIL and Dr reassured her it was nothing when she came back in. It's sad that actual racist dickheads have meant people are on edge in day to day situations. The elderly white Dr had had a stressful week before she came back in to sort it out as he'd been worrying he'd caused something bad and really upset her. My MIL said he was always the nicest Dr in the practice and loved kids so it had been sad to see him so upset.

InWalksBarberalla · 03/05/2025 08:49

EdithBond · 03/05/2025 07:41

The important thing about being anti-racist is to be resilient and open when challenged. And to discuss things. Because we all have different triggers and tolerance levels. So I absolutely would discuss with them. However, I’d speak with your manager first, to make sure it’s OK to talk about the complaint. The client may not have wanted you told about it. You don’t want to make it worse by breaching confidentiality.

Watermelon is a racist trope associated with people of African descent being dirty, lazy and childish. So, if you mentioned this in a way that could have been taken that way, it may have been perceived as veiled racism, e.g. “You’ve done well eating your watermelon today, haven’t you” (e.g. speaking to someone like a child and implying they may be lazy with their eating). This may be helpful: https://www.theatlantic.com/national/archive/2014/12/how-watermelons-became-a-racist-trope/383529/.

The important thing is to create a safe space, where they feel they can talk to you easily and openly. And that you’ll hear them, and take them seriously. I’d say something like: ‘I hope you don’t mind me mentioning this. My manager told me you’d complained about me. I’m sorry I offended you. I’m keen not to do it again. I know references to watermelon can be racist. But I didn’t mean it in that way. Could you explain to me whether it was because I mentioned it at all or if it was the way I said it? I’m really keen to make sure I don’t offend you or anyone else. I’d really appreciate it if you could let me know if I say or do anything else that offends you, as it’s important I know’.

Ignoring the complaint would be the worst thing. Imagine complaining to an all-male company about something someone said which you took as sexist, and then nothing being said? So, if your manager suggests this, I’d challenge them on that and say you feel it’s better to take the complaint seriously, apologise for offence and talk about it.

Also, having mixed ethnicity kids doesn’t mean a person automatically isn’t racist. Black people can say and do racist things, because we live in a racist society. Racism can be indirect as well as direct, e.g. treating a person differently because of racist assumptions (even if well meaning) or organising things that make it difficult for people of colour to participate, e.g. a job interview at Eid.

And people of colour can be racist about other ethnicities, e.g. people of Caribbean-African descent making racist assumptions about, or being directly racist to, people of African descent. Or people of Indian heritage making remarks about people of Pakistani heritage.

Also, if you’re White, while having Mixed kids will have given you insights into what it’s like to be a person of colour and the direct and indirect racism they can experience, it doesn’t mean you know what it’s like. You may have already read it, but I recommend Akala’s book: ‘Natives: Race and Class in the Ruins of Empire’. He talks about this in it as his mum is White.

Edited

This is complete and utter bollocks. No way should the OP go make a grovelling apology. Watermelon is a food and she was clearly referring to it in that matter. The complaining client was trying to cause trouble, and clearly some people are so frightened of being seen as racist they'll go along with it. The OPs manager should have told the client to pull their head in.

bluesinthenight · 03/05/2025 08:52

If they have escalated this then I would guess that there is more to it than just the watermelon remark. And possibly more than you are aware of. I am black and what I have learned is that this racist system affects us all in various ways and in ways that we sometimes just don't realise because it is so implicit in our societal and workplace structures. It is actually quite hard to break out of it (and very painful).

You may be correct in your estimation that they are being oversensitive (institutionalised racism will do that to you) or there may be something for you to look at. Or both.

I agree with others about not telling them about your black associates or family because this is a defensive argument that people often use when they are being racist.

Lovelysausagedogscrumpy · 03/05/2025 08:53

brexel · 03/05/2025 08:41

Explain how it's ableist?

I can't play the piano, so I don't perform in a concert

Happy to explain.

Not being able to play the piano means that you’ve never been inclined to learn how to play the piano - it’s a choice, not a disability.

Having an ND condition which causes difficulty in your everyday life is a disability, not a choice.

The word disabled does not mean completely unable, as you clearly seem to think. HTH.

SquashedMallow · 03/05/2025 08:54

EdithBond · 03/05/2025 07:41

The important thing about being anti-racist is to be resilient and open when challenged. And to discuss things. Because we all have different triggers and tolerance levels. So I absolutely would discuss with them. However, I’d speak with your manager first, to make sure it’s OK to talk about the complaint. The client may not have wanted you told about it. You don’t want to make it worse by breaching confidentiality.

Watermelon is a racist trope associated with people of African descent being dirty, lazy and childish. So, if you mentioned this in a way that could have been taken that way, it may have been perceived as veiled racism, e.g. “You’ve done well eating your watermelon today, haven’t you” (e.g. speaking to someone like a child and implying they may be lazy with their eating). This may be helpful: https://www.theatlantic.com/national/archive/2014/12/how-watermelons-became-a-racist-trope/383529/.

The important thing is to create a safe space, where they feel they can talk to you easily and openly. And that you’ll hear them, and take them seriously. I’d say something like: ‘I hope you don’t mind me mentioning this. My manager told me you’d complained about me. I’m sorry I offended you. I’m keen not to do it again. I know references to watermelon can be racist. But I didn’t mean it in that way. Could you explain to me whether it was because I mentioned it at all or if it was the way I said it? I’m really keen to make sure I don’t offend you or anyone else. I’d really appreciate it if you could let me know if I say or do anything else that offends you, as it’s important I know’.

Ignoring the complaint would be the worst thing. Imagine complaining to an all-male company about something someone said which you took as sexist, and then nothing being said? So, if your manager suggests this, I’d challenge them on that and say you feel it’s better to take the complaint seriously, apologise for offence and talk about it.

Also, having mixed ethnicity kids doesn’t mean a person automatically isn’t racist. Black people can say and do racist things, because we live in a racist society. Racism can be indirect as well as direct, e.g. treating a person differently because of racist assumptions (even if well meaning) or organising things that make it difficult for people of colour to participate, e.g. a job interview at Eid.

And people of colour can be racist about other ethnicities, e.g. people of Caribbean-African descent making racist assumptions about, or being directly racist to, people of African descent. Or people of Indian heritage making remarks about people of Pakistani heritage.

Also, if you’re White, while having Mixed kids will have given you insights into what it’s like to be a person of colour and the direct and indirect racism they can experience, it doesn’t mean you know what it’s like. You may have already read it, but I recommend Akala’s book: ‘Natives: Race and Class in the Ruins of Empire’. He talks about this in it as his mum is White.

Edited

It sounds as though you've bought into submission. Looking for a pat on the back and a "well done" from the group you're trying to appease. Heads up: you'll be waiting a long time.

The OP should absolutely not apologise. Did she have malicious intent ? No. Did she use a widely accepted racist slur ? No. Did her commenting a child eating watermelon have anything to do with the colour of the child's skin ? Course it fucking didn't.

She's the victim here and needs to stand up for herself, rather than being stamped upon by someone with an agenda. It's wrong. And you're wokery will be the cause of your own demise

Lovelysausagedogscrumpy · 03/05/2025 08:58

Ilovelurchers · 03/05/2025 08:44

Yes it is. And an absolutely horrible thing to say.

Is it genuinely your opinion that forums involving written communication should be out of bounds for anybody who struggles with any aspect of comprehension (disability/lack of prior education/mental health impact ability to focus/English not their first language....)? What an extraordinarily elitist concept!

And how would you judge the level of comprehension needed to be aloud to participate in th debate? Potential Mumsnet members need to take a test before they are allowed to register?

I am dyslexic. The form of dyslexia I have impacts certain aspects of my comprehension - my processing speed for example is very very slow (think bottom 5% of the population). On the other hand I am blessed with compensatory strengths, such as extremely good verbal reasoning. My strengths helped me to be academically successful after a shaky start (kept back a year in primary school etc) and I eventually read English at Oxford. Would I meet your criteria for participation in this forum? Or should I, too, fuck off and do something apparently more suited to my capabilities, in your eyes?

Agree. I’ve been on several MN threads where a poster has revealed a condition causing reading comprehension issues it’s been heartening to see the support they’ve received in the spirit of inclusivity. I find it difficult to believe on a thread discussing prejudice and discrimination, that someone could post in such an unthinking and discriminatory way.

ArtTheClown · 03/05/2025 09:09

@SquashedMallow excellent post.

I've stopped playing those games now. I'm not performing self-hatred for anyone, it's nonsense.