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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have been rude to shop assistant

471 replies

Mumoftwo52 · 28/04/2025 19:10

Family doing some shopping today. Go into an independent toy shop. I’m holding DD1 (18m) so she doesn’t pull everything off shelves, 4yo DD runs ahead and picks up a unicorn Jellycat and cuddles it saying ‘can I get this please mummy?’. Shop assistant shouts across the room ‘can she put that back if you’re not going to buy it as it’s expensive’. Me and DH exchange glances but I tell DD to put it back.

We keep browsing but I say to DH that I don’t really fancy buying anything now, and say quite loudly in front of the second shop assistant (who turns out to be the owner): ‘let’s go and find another toy shop where we’re allowed to touch the toys’. Yes I was being snarky but was annoyed.

She says these toys are expensive, she owns all the stock so if my DD damages it, it costs her money. I say I’d understand that if she had dirty hands, she doesn’t. I wouldn’t let her touch anything if she did. DH says it’s a shame kids aren’t allowed to touch toys in a toy shop, and that she’s lost a potential sale, she says that they've had bad experiences in the past and anyway it was clear we weren’t going to buy anything. I said ‘why do you think that?’ She replied: ‘it just is’. We quickly left.

AIBU for letting my kids touch toys in a toy shop? To be clear, this was a soft toy, not something delicate. My DD was holding it in her arms, nothing more.

OP posts:
MichaelandKirk · 28/04/2025 19:56

You sound very unreasonable and rude.

Mumoftwo52 · 28/04/2025 19:56

Arlanymor · 28/04/2025 19:55

Or maybe control your kids. What a WILD idea!

Tell me you don’t have children without telling me.

OP posts:
Arlanymor · 28/04/2025 19:57

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Mumoftwo52 · 28/04/2025 19:57

Judiezones · 28/04/2025 19:55

If your DH was there, why didn't he supervise your daughter?

He was supervising her. He was under the same impression that you were allowed to pick up a toy in a toy shop.

OP posts:
MadCatandBirdLady · 28/04/2025 19:58

I worked in a shop and I would never buy a soft toy from a shop because they have usually been picked up and cuddled by so many people. I even saw an adult kiss a soft toy as it was so cute! Even her friend was shocked ! I never said anything though .

Huhuhuhu39272 · 28/04/2025 19:58

Allthetimeintheworld25 · 28/04/2025 19:52

Ummm no? It’s not my shop, or my toddler? It is “precious” to assume you know more than the person who owns the actual shop about what should happen in that shop. Said shop is her livelihood. Perhaps consider that? If it’s not too “precious”?

She lost a sale (prob one of many, hence the pissiness) so I wouldn’t be so sure about that.

Truth is, maybe she’s winding down and just hates her customers now because it’s not normal to run a toy shop so rudely.

MN is insane though, how sad to think toy shops should have staff with attitudes like that towards children.

Mumoftwo52 · 28/04/2025 19:58

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

So don’t judge other mums then.

OP posts:
Holeypyjamas · 28/04/2025 19:58

All the perfect parents with their rigid kids that don’t touch things and are always within 2cm of them so they don’t possibly step out of line 🤣

Arlanymor · 28/04/2025 19:58

Mumoftwo52 · 28/04/2025 19:58

So don’t judge other mums then.

Wow you are an epic level of shittiness aren’t you?

Mumoftwo52 · 28/04/2025 19:59

Holeypyjamas · 28/04/2025 19:58

All the perfect parents with their rigid kids that don’t touch things and are always within 2cm of them so they don’t possibly step out of line 🤣

Exactly 🤣

OP posts:
JackieDaytonaLuckyBrews · 28/04/2025 20:00

Mumoftwo52 · 28/04/2025 19:58

So don’t judge other mums then.

Fucking hell OP 😬

Mumoftwo52 · 28/04/2025 20:00

Arlanymor · 28/04/2025 19:58

Wow you are an epic level of shittiness aren’t you?

Please see yourself out of this thread if you’re going to be triggered by talk of children.

OP posts:
Arlanymor · 28/04/2025 20:00

JackieDaytonaLuckyBrews · 28/04/2025 20:00

Fucking hell OP 😬

True colours I guess.

faerietales · 28/04/2025 20:00

Mumoftwo52 · 28/04/2025 19:54

Adults don’t have germs? Adults don’t scratch their bums? Adults always wash their hands after going to the toilet? Adults don’t wear loads of makeup that rubs against t-shirts and dresses they try on? Have dandruff that flakes off onto tops? Adults can be gross too.

Having a shop means accepting things get damaged, and you factor that into your expenses.

Like others have said, if an item is too precious, keep it out of reach of curious hands, or maybe don’t own a toy shop if you don’t want kids in your establishment.

No - you need to control your child and stop them from running off and grabbing stuff in shops. Hold their hand or use a buggy if needed.

FWIW I worked in retail management for years and never had a single item damaged by an adult wiping their hands or make-up all over the stock.

Judiezones · 28/04/2025 20:00

Mumoftwo52 · 28/04/2025 19:57

He was supervising her. He was under the same impression that you were allowed to pick up a toy in a toy shop.

If he allowed her to run ahead into the shop, he wasn't.

faerietales · 28/04/2025 20:01

Holeypyjamas · 28/04/2025 19:58

All the perfect parents with their rigid kids that don’t touch things and are always within 2cm of them so they don’t possibly step out of line 🤣

Or OP could have just apologised instead of being snotty Hmm

B1indEye · 28/04/2025 20:01

Mumoftwo52 · 28/04/2025 19:57

He was supervising her. He was under the same impression that you were allowed to pick up a toy in a toy shop.

Pick up a boxed toy or something plastic but not expensive plush items can are easily ruined by multiple young children picking them up.

The shop owner was possibly ruder than ideal but it all would have been avoided if you'd told your child not to pick up soft toys

Londonrach1 · 28/04/2025 20:02

Yabu.

Arlanymor · 28/04/2025 20:02

Mumoftwo52 · 28/04/2025 20:00

Please see yourself out of this thread if you’re going to be triggered by talk of children.

I’m not triggered by talk of children, you told me I am not allowed an opinion because I don’t have any children. (And can’t). You are showing yourself up as a really nasty piece of work.

Clafoutie · 28/04/2025 20:02

Arlanymor · 28/04/2025 19:21

Quite and the fact that you held your other daughter so that she ‘didn’t pull everything off the shelves’. Do your kids not know how to behave in public?

I think that’s unfair. An 18 month old is a bit different to a 4 year old, and haven’t yet been able to learn behaviour in the same way.

olympicsrock · 28/04/2025 20:02

yes - you don’t pick up and cuddle soft toys before you buy them. 30 seconds is far too long for your daughter to have been holding the toy. YABU . DD should not be touching things in shops

MolluscMonday · 28/04/2025 20:02

You need to teach your kids not to touch things in shops unless you’re buying them. It’s someone’s livelihood.

harriethoyle · 28/04/2025 20:04

Mumoftwo52 · 28/04/2025 19:58

So don’t judge other mums then.

This is the point you lost me @Mumoftwo52 Totally unnecessary.

Balloonhearts · 28/04/2025 20:04

She didn't know we weren't going to buy it.

Which is why we teach them not to touch things without asking. People aren't anti kids. They're anti shit parenting.

Overthebow · 28/04/2025 20:04

Mumoftwo52 · 28/04/2025 19:54

Adults don’t have germs? Adults don’t scratch their bums? Adults always wash their hands after going to the toilet? Adults don’t wear loads of makeup that rubs against t-shirts and dresses they try on? Have dandruff that flakes off onto tops? Adults can be gross too.

Having a shop means accepting things get damaged, and you factor that into your expenses.

Like others have said, if an item is too precious, keep it out of reach of curious hands, or maybe don’t own a toy shop if you don’t want kids in your establishment.

I don’t know who you hang around with but most of the adults I’m friends with don’t go round scratching their bums before touching things in shops, or go round with troweled on make up that comes off on clothes.