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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have been rude to shop assistant

471 replies

Mumoftwo52 · 28/04/2025 19:10

Family doing some shopping today. Go into an independent toy shop. I’m holding DD1 (18m) so she doesn’t pull everything off shelves, 4yo DD runs ahead and picks up a unicorn Jellycat and cuddles it saying ‘can I get this please mummy?’. Shop assistant shouts across the room ‘can she put that back if you’re not going to buy it as it’s expensive’. Me and DH exchange glances but I tell DD to put it back.

We keep browsing but I say to DH that I don’t really fancy buying anything now, and say quite loudly in front of the second shop assistant (who turns out to be the owner): ‘let’s go and find another toy shop where we’re allowed to touch the toys’. Yes I was being snarky but was annoyed.

She says these toys are expensive, she owns all the stock so if my DD damages it, it costs her money. I say I’d understand that if she had dirty hands, she doesn’t. I wouldn’t let her touch anything if she did. DH says it’s a shame kids aren’t allowed to touch toys in a toy shop, and that she’s lost a potential sale, she says that they've had bad experiences in the past and anyway it was clear we weren’t going to buy anything. I said ‘why do you think that?’ She replied: ‘it just is’. We quickly left.

AIBU for letting my kids touch toys in a toy shop? To be clear, this was a soft toy, not something delicate. My DD was holding it in her arms, nothing more.

OP posts:
BankHolidayBonanza · 28/04/2025 22:51

JandamiHash · 28/04/2025 22:46

Yes I’m sure OP took a 4yo and a toddler into a shop to tease them and buy nothing 🙄

But so what if she didn’t. Browsing is acceptable and should be expected

sadly, that attitude is the reason why no shop at driving distance from my home has any playhouse on display. They have sheds, garden rooms and so on, but playhouses: none.

because too many parents confuse them with a playground and the shops had had enough.

And people wonder why they're not welcome in some previous friends houses any longer!

Numberfish · 28/04/2025 22:52

Arlanymor · 28/04/2025 19:21

Quite and the fact that you held your other daughter so that she ‘didn’t pull everything off the shelves’. Do your kids not know how to behave in public?

Haha oh dear your poor 18mo children.

Itisjustmyopinion · 28/04/2025 22:52

CucumberBagel · 28/04/2025 22:50

It’s a toy shop!! Bloody nutters on this thread.

Exactly a shop, not a crèche.

whippy1981 · 28/04/2025 22:52

JandamiHash · 28/04/2025 22:50

There is NEVER a need to tell adults off, u less you only being a total cock.

Just to clarify: what do you think happens in a shop? Browsing through telekinesis?

Well if you think the parent was being a total cock those are your words. I would say they were not parenting. Trying to be friends with kids these days doesn't work.

Well the parent needed telling to parent. The child needed telling to have manners. So yes there was a need as both were not behaving properly.

Tricho · 28/04/2025 22:53

My mum would have had the legs from under me if I touched anything in a shop! Toy or otherwise.

As she should.

Arlanymor · 28/04/2025 22:53

Numberfish · 28/04/2025 22:52

Haha oh dear your poor 18mo children.

You're not very nice, are you?

whippy1981 · 28/04/2025 22:55

This reply has been deleted

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And funnily enough all those teachers will take them on trips and guess how many will touch in the gift shop? None despite there being 30 of them together!

Because the teachers will tell them and make sure they do not. It can be done with effort. Something that is lacking in many homes these days. Parenting is a dying art.

Horticula · 28/04/2025 22:56

Mumoftwo52 · 28/04/2025 22:12

Thanks for all the replies.

To address some points:

  • I know it’s hard being an independent shop, that’s why I went into one trying to buy something. I support independent businesses as much as I can.
  • Some kids have sticky hands, sure. Mine didn’t (we’d just come from lunch and she’d washed them) so before shouting to a customer across the room to put an item down, perhaps take a look at said child and assess whether they are actually likely to damage the item.
  • A lot of you seem to be really perfect parents. Constantly saying ‘no’, look don’t touch, keeping kids on a tight leash. Fortunately we don't live in the 1920s anymore and I’m going to let my kids have a bit more freedom and actually let them be kids. That means allowing my 4yo to walk a metre ahead of me in a toy shop rather than by.my.side.at.all.times.
  • Seems to me that there is a very clear solution: toy shops that don’t want their toys touched should have a sign up saying so.
  • To the person that said Jellycats aren’t toys and shouldn’t be treated as such, what are you on about 🤣

I posted an AIBU because I genuinely was interested if this no touching rule was commonplace as my local independent toy shop is certainly not like that and happy for kids to enjoy themselves in store.

N.B: No longer monitoring this thread.

After this outburst it's plain to see your children are going to grow up to be rude, entitled little brats who are not pleasant to be around.
FYI, teaching children to behave properly in public places and letting them be children are not mutually exclusive. Children do not need to be able to roam around everywhere, touching whatever they like, and annoying other people.
It's irrelevant what year it is, it isn't old fashioned to expect high standards of behaviour from children and reinforce it.
Letting your children behave badly won't do them any favours, they'll just turn out to be rude, entitled adults...

KilkennyCats · 28/04/2025 22:57

Arlanymor · 28/04/2025 22:53

You're not very nice, are you?

No.

whippy1981 · 28/04/2025 23:01

Horticula · 28/04/2025 22:56

After this outburst it's plain to see your children are going to grow up to be rude, entitled little brats who are not pleasant to be around.
FYI, teaching children to behave properly in public places and letting them be children are not mutually exclusive. Children do not need to be able to roam around everywhere, touching whatever they like, and annoying other people.
It's irrelevant what year it is, it isn't old fashioned to expect high standards of behaviour from children and reinforce it.
Letting your children behave badly won't do them any favours, they'll just turn out to be rude, entitled adults...

Couldn't have said this better myself. Perfect! I agree with every word. A parent who can't be arsed to parent then uses every excuse under the sun to suggest she doesn't need to. Putting parents down who actually do bother and want their children to grow up into decent, respectful adults is pathetic and deflection because they were called out.

Well done to all the parents on this thread who do a good job teaching manners to their children.

Numberfish · 28/04/2025 23:02

Arlanymor · 28/04/2025 22:53

You're not very nice, are you?

’Not very nice’ for worrying about your 18mo who is already trained not to reach for lovely toys? Yeah, I’m not the red flag.

Ariela · 28/04/2025 23:03

None of mine would EVER be allowed to touch in a toy shop. We went to look, if we had birthday money to spend we considered what was affordable, and if we really wanted it THEN it was lifted from the shelf to go and pay. If there was nothing that was really wanted we simply left the shop. No tantrums no noise.

whippy1981 · 28/04/2025 23:04

JandamiHash · 28/04/2025 22:50

There is NEVER a need to tell adults off, u less you only being a total cock.

Just to clarify: what do you think happens in a shop? Browsing through telekinesis?

People have eyes. In a shop you use those eyeballs to look at the toys. You can see them perfectly. Then you use your mouth to ask if you can have it or not. You are told yes or no. Then you use your legs to walk away.

Eyes, mouth, legs used no touching needed. Got it? It is wonder you have got to this age without knowing how to go into a shop and look!

Shopassistant · 28/04/2025 23:05

Dickish behaviour on both sides.

Something about Jellycat toys specifically though - they’re shoplifter magnets. They’re targeted by shoplifters to the point one major seller very nearly made the decision to stop stocking them completely. I’m not suggesting you or your DC were intending to steal anything: just that I know some places can get very twitchy about them if they’ve had a load stolen 🤷‍♀️

Arlanymor · 28/04/2025 23:06

Numberfish · 28/04/2025 23:02

’Not very nice’ for worrying about your 18mo who is already trained not to reach for lovely toys? Yeah, I’m not the red flag.

Not very nice because you know I can't have children. If you bothered to read the thread. Which surely you did before throwing flagrant comments around? Which makes you, on reflection, pretty despicable actually.

WellINeverrr · 28/04/2025 23:06

Arlanymor · 28/04/2025 19:45

I have actually, to buy presents for my colleague’s kids. Cramped isn’t an excuse for bad behaviour.

But an 18 month old grabbing something isn't "bad behaviour". You're just being horrible to the OP for no reason.

Flopsythebunny · 28/04/2025 23:06

Teach your child to look without touching

Arlanymor · 28/04/2025 23:07

WellINeverrr · 28/04/2025 23:06

But an 18 month old grabbing something isn't "bad behaviour". You're just being horrible to the OP for no reason.

Oh the irony... read the thread.

WellINeverrr · 28/04/2025 23:07

Arlanymor · 28/04/2025 23:07

Oh the irony... read the thread.

No irony here. You're just nasty.

Flytrap01 · 28/04/2025 23:09

Mumoftwo52 · 28/04/2025 22:12

Thanks for all the replies.

To address some points:

  • I know it’s hard being an independent shop, that’s why I went into one trying to buy something. I support independent businesses as much as I can.
  • Some kids have sticky hands, sure. Mine didn’t (we’d just come from lunch and she’d washed them) so before shouting to a customer across the room to put an item down, perhaps take a look at said child and assess whether they are actually likely to damage the item.
  • A lot of you seem to be really perfect parents. Constantly saying ‘no’, look don’t touch, keeping kids on a tight leash. Fortunately we don't live in the 1920s anymore and I’m going to let my kids have a bit more freedom and actually let them be kids. That means allowing my 4yo to walk a metre ahead of me in a toy shop rather than by.my.side.at.all.times.
  • Seems to me that there is a very clear solution: toy shops that don’t want their toys touched should have a sign up saying so.
  • To the person that said Jellycats aren’t toys and shouldn’t be treated as such, what are you on about 🤣

I posted an AIBU because I genuinely was interested if this no touching rule was commonplace as my local independent toy shop is certainly not like that and happy for kids to enjoy themselves in store.

N.B: No longer monitoring this thread.

its a child of course they have potential to wreck the item, and especially the cost of them

Arlanymor · 28/04/2025 23:09

WellINeverrr · 28/04/2025 23:07

No irony here. You're just nasty.

No, I'm not. You don't think the OP has said appalling things to me? My conscience is clear.

TheCurious0range · 28/04/2025 23:09

Arlanymor · 28/04/2025 19:18

I was taught ‘you look with your eyes, not with your hands’ when I was small.

I think you and your DH were snooty and rude.

This is exactly what I say to DS

JandamiHash · 28/04/2025 23:10

ItGhoul · 28/04/2025 22:48

Soft toys are the worst thing to let your child pick up, because four-year-olds are sticky, grubby, snotty and spitty and soft toys can’t be wiped clean.

Yes, I’m sure you think your child is pristine and spotless but trust me, she isn’t. I’m sure you make her wash her hands, but kids touch all sorts of things, pick their noses, put their fingers in their mouths etc all the time and that shop owner will have had to chuck out stock before because kids keeping grabbing them.

Speak for yourself, my 4yo’s weren’t snotty or sticky. Maybe wash your kids?

Numberfish · 28/04/2025 23:13

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Arlanymor · 28/04/2025 23:14

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I thought half term finished last week?