What would you HONESTLY do in this situation?

[Friends1996]

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

You’ll probably find they reply to say they cba just keep it. I had a similar situation with £200 of men’s shirts from M&S and that’s what they did.

I am genuinely saddened by the number of people here who wouldn’t let the retailer know and have come up with so many convoluted justifications for keeping something they haven’t paid for. Not their fault, large company/turnover, too lazy, etc. etc.

In case you haven’t guessed, yes, I would let the company know.

I would keep them.

I agree. And no thought about the person or team who was responsible for the mistake. There's a chance they might be reprimanded

The really awful thing about this thread is not that quite a few people would actually keep the clothes in these circumstances but that some people refuse to believe that anyone wouldn't and also the suggestion that being honest is something to be mocked
Really depressing

Unlike some of the posters on here. (Not you as you said you contacted them).

Agree.

People judge by their own standards so anyone having a go at people because they’d be honest, it tells you all you need to know. If someone wants to mock me for being honest, well fill your boots.

I would contact them. There would be zero temptation to keep something I hadnt paid for.

This did happen once, just one item under £20. They told me to keep it and wrote it off. It was a large organisation.

Yes, that too.

Also the ‘if someone else does it, it’s OK for me to do it too’.

This happened me. I ordered an item, it didn't arrive so I got in touch, then 2 of the same arrived, so I sent one back. Got a refund, so got in touch with them again. The lady I spoke to said that their system wouldn't let me pay for the item without another dispatch. So told me just to keep it.

Another time an order went astray, they sent it again, about 120 quids worth, both arrived so I emailed them to arrange getting one set back to them. I never got a reply. 🤷‍♂️

So my vote would be to contact them, dont offer to cover the cost of return but more than likely they may tell you to keep it.

I’d contact them, but they’d have to pay the return postage as it’s their mistake!

Once in the local co op I found a tenner on the floor. I was pretty broke myself but I still handed it in. Even if it was never claimed I’d rather do that than have maybe an elderly worried about it and I’d stolen it. The way I see it is, if there is a way of righting it then at least try and do it, if not then keep it. If that tenner had been in an empty field I’d have kept it as I couldn’t even attempt to get it to its rightful owner. Using someone else’s error as a freebie without attempting to return it is stealing, whether it’s landed on your doorstep or not.

Don’t independents sell through Amazon though? I haven’t bought from them for a while but I thought it was made up of lots of different companies?

Where on earth did you get the idea from?

a lot of these posts are clearly based on retail experience from 2006. Staff theft, blimey 😂

THEY made a mistake. It’s not up to OP to pretend they didn’t.

They made the mistake whether or not the coat comes back. This is a pointless diversion into fantasy

I did that too! Also at a co-op. What a coincidence

Honestly, I’ve returned products like this and it was a pain to do so because the system didn’t recognise the product etc…
Spend a good half an hour at M&S before trying to sort out that sort of issue. Everyone was fed up. Me. The staff.

Then last time this happened, there was a huge mix up, order had to be corrected etc etc… They sent the cancelled order. I sent it back. They refunded me the cost- for the order that had already been refunded (because of the order modification)🤷‍♀️🤷‍♀️🤷‍♀️
It was such a mess and a mix up that I gave up.

Ive felt though that in the last 6 months~ 1 year, these mistakes are getting more and more common.

Why did you cancel the order if it's stuff you wanted @Friends1996 ?

No I wouldn't keep someone else's delivery.

My co op has a lot of elderly customers so the likelihood of it being an older person with cash seemed very probable. I wouldn’t have enjoyed whatever that free tenner could have bought me if I thought somebody really needed it. They may never have claimed it but my conscience was clear.

Some people don’t seem to have their Jiminy Cricket, I think they must have all landed on my shoulder because I find it almost impossible to not to be honest (my son says I’m terrible at lying, which is a compliment).

Happened to me. I waited for them to contact me. I don’t have time to run around correcting other peoples mistakes.

300-400 hundred a month? Blimey. You're probably their favourite customer anyway. I doubt they will even notice or care? People will only return if they have a sense of moral duty about it. Personally I can't say because I buy my stuff on vinted. I had 2 coats for my kids go missing on there, the seller refunded me (£20) then a neighbour down the street brought the coats over a week later, they were delivered to her by mistake. In that instance I messaged the seller and asked for her PayPal account so I could pay. But that's obviously different to a big company who you already spend hundreds on. Some might say theft is theft but I don't know. I thought all returns went in the bin anyway? My dad was a photographer for next products (it was one of the clients his company used) and he said they throw away van loads of clothes and products on a regular basis. He always brought home freebies. It's shocking really.

1 email is hardly "running around"
But justify it however you want, its theft

I’ve had this sort of thing happen quite a few times over the years. I always contact them and tell them they need to send a courier to pick up between [hours that suit me]. They always end up telling me to keep them.

Oh I would keep the clothes 😂 but return the cash. Just goes to show we are complicated beings who don’t always act consistently!