I don’t know whether this is a good idea or not, but @Novotelchok describes the functions of NHSE very well. I’m a long time out of the NHS now, but the average person has absolutely no idea of the scale of the effort that is required behind the scenes to make sure that frontline services are delivered, or the almost unimaginable amounts of money that flow through the system to make this happen. Free at the point of use does not mean free.
We all want services that are…
Localised but not a postcode lottery
Overseen but not by people in ivory towers
Accountable but without too much paperwork
Joined up, but without too many people communicating by email or having meetings with each other
Developmental but without compromising service delivery today
Value for money, but without spending to much, or skimping on things
To have just the right amount of capacity for every clinical need, in the right place, at the right time
To deal kindly and professionally with many people who don’t care for themselves for whatever reason
To help people live longer, healthier lives, but also to deal cheerfully with the consequences of that which results in the need for more, and more complex health services over time
To manage people’s performance, but never to dismiss anyone for underperformance, because it’s the NHS FGS! We should sympathise with our staff and find a space for them all somewhere, god forbid a Board should stand by its decision to dismiss someone who was useless or toxic… it’s a myth that the NHS can’t dismiss for underperformance, and it’s often Board members, not HR teams that don’t have the stomach for it
That lots of decision-making should be clinically informed; however we don’t want to take clinicians from the frontline
All of the above is the art and science of management in the NHS, and someone has to do it, wherever they are employed.