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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be cross with school bus leaving

227 replies

Pineapplepink · 05/03/2025 13:16

DD12 attends a private school that has a bus service. Due to various reasons, I asked school if she can get the bus for the rest of this week. All confirmed and ok. DD went to the meeting place, bus arrived and said there’s no space for her, then drove off. Amazingly a child who always gets the bus got off with DD and took her to their house and asked the mum to give them both a lift. I am so cross that school haven’t contacted me and I would be none the wiser had this other parent not let me know. Have left a message with school but I’m so cross and wonder if I’m unreasonable to be so cross. I’ve got a very stressful week so unsure if I’m over reacting and anyway not sure what they can do to rectify it now.

OP posts:
waitingquietly · 05/03/2025 15:05

something similar happened to a friends child with a public bus - your daughter needs a phone ( sod school policy if she is travelling independently ) and a door key

Topseyt123 · 05/03/2025 15:06

I'm afraid after that debacle I would be insisting that she would carry a phone for emergencies and would be telling the school that it was caused their failure to communicate properly with the bus company. She was left in a very vulnerable position there.

tipsandtoes · 05/03/2025 15:07

@Soontobe60

Oh I see. It’s all about how long shes stood at the bus stop then
You seem to have forgotten what it's like to be 12

At that age things that adults arranged going wrong can really throw them. They are still learning to navigate life outside the home and on their own.
They can get really anxious when things go wrong and all it takes is a kindly person to offer them a ride....
in a vulnerable state even a smart kid can make dangerous choices. Shit I remember making some dubious choices in my very late teens and I was a very sensible young person

Soontobe60 · 05/03/2025 15:11

sunstreaming · 05/03/2025 14:18

It's so annoying that people don't read the original post. The girl couldn't have gone into the school office because she hadn't been able to get on the bus to GO TO school. Se couldn't phone her Mum because the school has a NO PHONES policy. I've come across this sort of inattention in real life, where the person to whom you're making a complaint doesn't listen and proceeds to give you a solution which is unsuitable.

It’s so annoying that people don’t read the original post. The girl could have gone to the school office because her FRIEND got off the bus with her, THEY WALKED BACK TO THE FRIENDS HOUSE and the FRIENDS MUM drove them to school. The same MUM then phoned the OP and told her what had happened.
OK?

TattyPhoenix · 05/03/2025 15:13

Bloody lovely of the other girl! Don't mean to derail but it's so heartening to hear of kindnesses like this

Soontobe60 · 05/03/2025 15:13

tipsandtoes · 05/03/2025 15:03

You seem to have completely misread the OP

Why?

Needspaceforlego · 05/03/2025 15:15

Op how did she lock the house without a key?

Are you saying she left the house empty and went to the bus stop?

Was there someone else at home who could have helped her out?

While I don't think the driver was right to drive off, I'm not sure what else I'd expect him to do. He will have assumed the last child would go home and seek help. Not that she's at the bus stop no phone and no key to get back in - please tell me you aren't just leaving a house locked with a Yale latch - something else that's gone the way of horse n cart

TickingAlongNicely · 05/03/2025 15:22

I'm not sure how much a phone could be except from alerting a parent to a problem... many parents are miles away at work, with or without a car, when a school bus problem would arise.

I think the girl who got off was very sensible if she knew her parent was definitely at home.

However the most sensible thing would be the bus system having a policy for what to donif an unexpected child is there.

Boohoo76 · 05/03/2025 15:24

rwalker · 05/03/2025 14:39

Don’t understand why she didn’t go back to school she’s 12

then they could of sorted it out

I don’t understand why you can’t read the thread properly. She was on her way TO school not FROM school.

trivialMorning · 05/03/2025 15:27

You seem to have forgotten what it's like to be 12
At that age things that adults arranged going wrong can really throw them.

yes - sadly it's why you often need back up like home keys and mobiles and sometimes cash and to talk though alternative plans.

In 90s before mobiles were common we were rural and relient on buses which didn't always turn up and school even when it was evening run was comepletly disinterested and often wouldn't let us call home from reception. We had to carry change and know routes to other bus routes/stops and pay phones.

It sounds like OP usually drives her DD - so doesn't usually have to consider others letting her down.

She right to complain - to school and bus comapny - and hopefully they can also imporve communciation and procedures. I'd also areguse stringly with school a switch off mobile is needed as safey device as they have managed to demonstrate.

Ddakji · 05/03/2025 15:28

tipsandtoes · 05/03/2025 15:07

@Soontobe60

Oh I see. It’s all about how long shes stood at the bus stop then
You seem to have forgotten what it's like to be 12

At that age things that adults arranged going wrong can really throw them. They are still learning to navigate life outside the home and on their own.
They can get really anxious when things go wrong and all it takes is a kindly person to offer them a ride....
in a vulnerable state even a smart kid can make dangerous choices. Shit I remember making some dubious choices in my very late teens and I was a very sensible young person

Which is why she needs her phone. I really doubt the school’s no phones policy means kids travelling independently to school can’t have their phone with them on the bus, but the OP needs to check that out. If the school runs buses it suggests that plenty of kids are not within walking distance to the school.

Completelyjo · 05/03/2025 15:30

Boohoo76 · 05/03/2025 15:24

I don’t understand why you can’t read the thread properly. She was on her way TO school not FROM school.

Relax. It doesn’t say anything in the OP about what time it was. Even with the friends mum it just says she gave them a lift, not “to school”.

StScholastica · 05/03/2025 15:33

Needspaceforlego · 05/03/2025 15:15

Op how did she lock the house without a key?

Are you saying she left the house empty and went to the bus stop?

Was there someone else at home who could have helped her out?

While I don't think the driver was right to drive off, I'm not sure what else I'd expect him to do. He will have assumed the last child would go home and seek help. Not that she's at the bus stop no phone and no key to get back in - please tell me you aren't just leaving a house locked with a Yale latch - something else that's gone the way of horse n cart

Loads of front doors lock if you just close them behind you. Some UPVC or composite ones just need the handle lifting to lock them.

Anyway OP , I hope you bought the young friend and her mum some chocolates for their kindness.

Boohoo76 · 05/03/2025 15:34

Completelyjo · 05/03/2025 15:30

Relax. It doesn’t say anything in the OP about what time it was. Even with the friends mum it just says she gave them a lift, not “to school”.

Oh come on, the OP said “Amazingly a child who always gets the bus got off with DD and took her to their house and asked the mum to give them both a lift”.

Why would the child be on the bus home from school if it was within walking distance of their house and why would the same child ask their mum to give them both a lift?!

Pretty bloody obvious!

cardibach · 05/03/2025 15:40

Spirallingdownwards · 05/03/2025 13:35

She says later that she wouldn't have been able to get home except if she walked home.

Home from the bus stop if her friend hadn’t helped her out.

Caterina99 · 05/03/2025 15:40

Yes OP I’d be annoyed too. Was the bus actually full? Or the driver just wouldn’t let her on because she wasn’t on the list? Either way something’s gone wrong, and what will you do the rest of the week now?

So glad your DD has a lovely kind friend (and mum!) who was able to help her out

Agree that it’s probably time for a key and a phone and a wee talk on what to do when things don’t go to plan.

I was always able to walk to school so I never had these issues, but my kids will be navigating buses for secondary soon enough. And the distances are far since we live rurally. Thankfully we have family and friends nearby so I’m hoping that we have plenty of help on hand if things go wrong!

cardibach · 05/03/2025 15:43

Soontobe60 · 05/03/2025 13:48

Oh I see. It’s all about how long shes stood at the bus stop then.

No. If her friend hadn’t got off she’d have been stranded. She couldn’t get into her house (no key - I think she should probably have one, but she doesn’t). It’s too far to walk to school. She had no phone to call a parent or anyone else.

Motorroller · 05/03/2025 15:46

Ddakji · 05/03/2025 13:40

Clearly this is an error on the school’s part and you’re right to be annoyed that they promised something they didn’t deliver . But if there wasn’t a space then there wasn’t a space. I’m not sure what the driver was meant to do? And I don’t understand why your DD wouldn’t have contacted you straight away?

Contact the school who should then contact the mother?

Motorroller · 05/03/2025 15:46

cardibach · 05/03/2025 15:40

Home from the bus stop if her friend hadn’t helped her out.

No, it’s kind of obvious. She’s talking about this morning in the first instance, and then she saying that they would presumably have the same problem in the afternoon. Given the school hadn’t contacted her.

cardibach · 05/03/2025 15:47

Completelyjo · 05/03/2025 14:31

Surely she would have been locked out for even longer if she got the bus home?

No.
The bus she couldn’t get was TO school, not FROM.
The walking home described here is from the school bus stop back to home when she wasn’t allowed on the bus.

cardibach · 05/03/2025 15:48

Needspaceforlego · 05/03/2025 14:37

Op ok the school have screwed up over booking the bus.

But what was Plan B?
You're leaving her pretty vulnerable no phone, and no key?
The days of phone boxes are over long gone.

I have no doubt you'll be one of the parents who think phones are the devil's work and who have argued that they aren't necessary.
It's 2025 kids need to be able to get intouch if their is an issue.
Phone boxes have gone the way of horse n carts, something old folk look at and say remember them!

The school has a no phones policy. It’s in the OP.

cardibach · 05/03/2025 15:49

rwalker · 05/03/2025 14:39

Don’t understand why she didn’t go back to school she’s 12

then they could of sorted it out

She wasn’t at school. The bus that didn’t pick her up was the one GOING to school.

tipsandtoes · 05/03/2025 15:51

@Soontobe60

It’s so annoying that people don’t read the original post. The girl could have gone to the school office because her FRIEND got off the bus with her, THEY WALKED BACK TO THE FRIENDS HOUSE and the FRIENDS MUM drove them to school. The same MUM then phoned the OP and told her what had happened.

What's annoying is your complete lack of understanding of how young people vs adults think and work.

No 12 year old would go to the school office to make an official complaint. Even if they told the office it's far less likely they'll do much. This is why PARENTS have to PARENT and do the adulting.

Of course the OP should contact the school. That's how things work.

cardibach · 05/03/2025 15:53

Soontobe60 · 05/03/2025 15:11

It’s so annoying that people don’t read the original post. The girl could have gone to the school office because her FRIEND got off the bus with her, THEY WALKED BACK TO THE FRIENDS HOUSE and the FRIENDS MUM drove them to school. The same MUM then phoned the OP and told her what had happened.
OK?

No, she couldn’t have gone BACK to the school office with or without the friend. The bus to take her to school didn’t arrive. A friend got off and the friend’s mum took them to school. It’s very, very clear in the OP. She didn’t go to the office once she was at school I imagine because the debacle had made them a bit late and they ran to class.

cardibach · 05/03/2025 15:56

Completelyjo · 05/03/2025 15:30

Relax. It doesn’t say anything in the OP about what time it was. Even with the friends mum it just says she gave them a lift, not “to school”.

It’s pretty clear though. If they were on the way home and instead walked to a friend’s house (why would she be on a bus if a walk home would be that easy?) then the friend wouldn’t need a lift anywhere, would she. She’d be at home.

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