Secretly Recorded by GP

[UPSETPATIENT]

I am seeking advice on a matter. I found out my accident that my GP recorded a telephone appointment without permission. I have complained to the practice and ICB, however they have not done anything. Does anybody have any advice or suggestions

Just to add as it may not be helpful to others, you don't necessarily need to ask for a subject access request to ask to see relevant information.

You can also ask as "business as usual" it's a less formal process, but often quicker if what you need is a copy of a letter or report. If it's a reasonable request, it should be accommodated. (I am of course aware that not all surgeries do actually work like this).

If someone needs full access to all medical records, letters, meeting notes, consultation recordings, results and referrals then an SAR would be appropriate. The process can take 28 days once an individual's identity has been verified (and sometimes longer) and so if a lot of information is already available to the patient via the NHS app, it can lengthen the process.

Sorry - I meant may be helpful to others of course. I can't edit on the app.

You're going to freak out then when I tell you GPs are using AI to listen to consultations and type them up for them in the appropriate format.
Its better... it gets everything from the consultation that you may have forgotten- its much more detailed for other clinicians to follow on from and therefore better/safer for patients.
Its not stored anywhere after its dumped into your records.

The best form of medical evidence for PIP or any other benefit is in the form of a letter or report from GP, psychiatrist, consultant or other healthcare professional. However, most GP will not provide that or provide the relevant information so the next best thing is to do a SAR. They do expect to see everything.

It’s possible that your surgery records all calls and maybe even appointments in order for your notes to be accurately updated by an AI program. Many surgeries are moving over to this model to save time, improve note accuracy and ensure that the GP is giving you their full attention during the consultation. You would have to have agreed to this at some point but may not have realised.

@LadyRoughDiamond How do we agree to allowing things to be written by an AI programme? I’m curious if I missed something or if I gave tacit approval somehow.

That reminds me of a time I went into repeat medicine request on patient access and wrote a separate request for something I don't usually have.

That medicine appeared the next day in ads on my Facebook page, grocer order page and elsewhere.

The doctor may say that you are being recorded by an AI programme, the receptionist may say something when you book, or it may be a generic part of the patient t&cs. The recording isn’t stored anywhere, just directly transcribed.
In an age when surgeries can’t afford enough doctors, this is a way of seeing more patients and cutting back on admin staff costs.

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Oh the irony, calls are monitored to actually record your ailments and to use as evidence should you decide to sue!!

When your phone our Gp it does say in a pre recorded message that phonecalls maybe recorded.