Secretly Recorded by GP

[UPSETPATIENT]

I am seeking advice on a matter. I found out my accident that my GP recorded a telephone appointment without permission. I have complained to the practice and ICB, however they have not done anything. Does anybody have any advice or suggestions

Yes they are! Face to face appointments are recorded in writing! Over the phone, it's easier to record, then the GP doesn't miss anything by taking notes while talking. Makes perfect sense!

Good idea, this is a great use of their time and the GPs time looking into a non issue. This thread encapsulates a lot that is wrong with our interaction with health, education etc. People getting offended about sweet f.a.

I can totally understand why you’d be annoyed at being recorded without your permission/awareness.

How did you find out? I wonder if the doctor has a cognitive need to record . I have dyslexia so forget things and have recorded things in the past- but with permission of course.

I would ask for a Subject Access Request of all recordings held on you. I would then go to the ombudsman . Also, change GPs.

I don’t know why so many people are defending this as it doesn’t matter if it’s the NHS. You can’t consent to something unless you know it’s going on.

Why did you listen to the recording that you knew would be upsetting?

In which case then you can pick them upon this.

My GP has never provided any medical evidence. I have always done a SAR and they provide a summary. My GP doesn't provide medical records.

Is this a serious question?

You may feel it acceptable to be recorded without your consent. That doesn't mean others have to feel the same way.

I do think you are being a bit unreasonable, I don't know what you think the GP would be doing with it other than maybe to consult with a colleague or to maybe remind themselves while typing notes etc.

@Erinsborough for exactly the same reason that some HCP look at other patients notes. And some of them aren’t exactly nice.
Thats why there are such strict rules around recording information for a patient, who can access etc…
If you can’t think of any reason why someone would do that, I think you’re been very naive to say the least.

GP rarely provide any medical evidence.
Starting with the fact they rarely know how the illness you have actually impacts your life…. So they can’t answer any of the PIP questions.

The response are so interesting. So essentially, from what I can gather from the response GP record telephone to protect themselves from complaints. However, no has really explained why face to face appointment don't need be recorded or why this is practice is not widely practice in the NHS. Perhaps GP attract more complaint than other parts of the NHS or possibly they are more paranoid.

This is true. My GP has never provided me any medical evidence. My other specialist have been very supportive and understanding.

1. Call your surgery and listen to the recorded message that kicks in. It will probably tell you 'all calls are recorded '
2. Why are they recorded? Mainly so that there is absolute proof of what was said by whom. So that, in a month or a years time, when you raise a complaint saying ' I was never told I should take statins - where's my lawyer?' when you're laid up in hospital, your surgery can prove that you were but chose not to!! Or, of course, to prove YOU were right!

Absolutely @Rainingalldayonmyhead I think a lot of the issue is how navel gazing people are these days with an added dose of 'main character syndrome' so many threads on here or social media, convinced everyone and their dog is obsessed or super interested in them and their lives.

Are you 100% sure it doesn't say on the beginning of the call "all calls are recorded for quality and training purposes". If it really doesn't then that's bad - contact PALS or the Complaints Commission. I suspect it does though. In which case, it wasn't "secretly recorded" and when you heard that message and then continued with the call, you gave them permission to record the call, so it was recorded WITH your permission and there's nothing to complain about.

If you refuse permission for your mental health team to share information with your GP it is highly likely that the GP will decline to issue relevant prescriptions - on the very reasonable grounds that the GP is legally responsible for the drugs they prescribe, so must know that they are clinically indicated and appropriate for the individual. Trying to disconnect your hospital team & GP will make your care more challenging.

Didn’t know until today you can feedback via healthwatch.
(healthwatch.co.uk)

Attended a women’s health festive (a third of the expo in the likes of Birmingham but still incredibly useful far from a day wasted) but there was a healthwatch stand for our county and each county has their own equivalent.

Mental Health information is highly sensitive. They are not obliged to share all information with either patient or GP. I have been always asked if I consent for information to be shared with GP.

I have said multiple time. It doesn't say at the begging of the call or their website.

Your post is contradictory. If the recording is deleted after the GP has made notes, then it’s not available for subsequent use in litigation/defence. And again, if it’s deleted, then how can it be used for training, or for investigating a complaint made at a later date? So is it deleted or not?

Did I say deleted immediately? No. Did I say it would be used for training? No?

“Nether regions”??
So you had a call w your GP that involved something to do with your vagina or sexual health. You know, the stuff you go to the docs about. No one will be interested in your “lady garden” but your (overworked busy stressed) GP may have the recording to make their notes/have their secretary - if they have one - do it (just like docs dictafone notes) to keep an accurate record and do their job.
What made you request a SAR in the first place?

Then why the SAR in the first place?

Did you read the several times the OP said the GP called her, not the other way round?