Yes you probably do. But every day they don't finish your job when you expected them to be working and don't see why they shouldn't be, is a day when you are inconvenienced and delayed. Let's say you had a carpet fitter booked in and they couldn't start until the painter had finished, but the painter took the view that he needed a few mornings off at short notice to go to some yoga classes. He insists that as it doesn't affect the quality of his painting and decorating it's not for you to demand exactly when he should turn up and he doesn't have to justify his half days to anyone. He's still going to bring your job in before Christmas as promised, so what's the problem?
So you have a choice. You either lose your slot with the carpet fitter, but his next slot is after Christmas and you really wanted that room finished for Christmas plus you've already taken up the old carpet. So it's going to look shit for Christmas. Or you agree to have it fitted before the painting is finished, which means fluff everywhere for a couple of weeks while it settles, and the painter needs to come back to gloss the skirting boards. But he can't get to the bottom of the skirting boards now, so there will always be that slightly annoying gap where he had to put masking tape on your carpet edge. The skirting boards are currently red and your walls are now off white and your new carpet is beige, so it will irritate you forever that you can detect a tiny trace of red along the bit where the carpet meets the skirting board, because the carpet was in situ when the painting was done.
And you wasted a Saturday ripping up the old carpet and taking it to the tip yourself, rather than letting the carpet fitter remove it when he laid the new one SPECIFICALLY SO THIS WOULD NOT HAPPEN. It might seem like a minor detail to your Yoga loving decorator, but to you, who planned things carefully so you could get a perfect job all finished before Christmas, it's a massive fucking annoyance and a waste of your time.
But some of you seem incapable of understanding that you are the annoying decorator in somebody else's scenario, because your right to swan off to yoga or take a long nap in the middle of a working day is more important than inconveniencing the people you work with, or for.
To list a few examples I have personally had of this poor excuse for a service I pay for, let me give special mention to my local city council, some of our suppliers for our business and NatWest personal banking (haha what a joke that particular personal service turned out to be.)
Actually as fate would have it, there is an article in the Times or Telegraph (can't remember which) today from the CEO of either Goldmans or Morgan Stanley (again, can't remember which) complaining about Gen Z's attitude to turning up for work in the office and thinking that hiding behind their computer at home means they can pick and choose their own hours and not be available to answer the phone if they don't want to. He's absolutely sick to the back teeth of it.