HAIRDRESSER HERE!!
I posted on the other hair post too,
I spent all last night reading this thread and am pretty shocked.
I never ever do any of the things mentioned here,
I have had clients with mega thick hair ask me to thin it out, I always explain that you cant thin it out, thinning scissors should never be used on long thick hair, most of my staff don't even know how to use them , i use mine on short hair sometimes,
I always , always listen,
my salon has around 200 5 star reviews on google ,and a lot talk about how happy they were because we listened, gave them what they want and cant wait to come back .
I have had lots of clients who always said they hated coming to the hairdressers and now they love it ,
My clients book 6 months ahead , and im fully booked 38 hours a week without fail , i very rarely get a cancellation because they know they wont get back in ,if my client cancels if they are ill or accident then i will stay behind or come early to do it.
Can i say that i absolutely love virtually all my clients, and will do anything to make them happy
I will remember what drink you like,and have it sent over while you wait , if you like one biscuit or two ,if you like peanuts or kettle crisps with your G and T !
if you are vegan and want oats milk , your kids name, if you don't want the massage chair on, which flavour can of pop you like
Im up North too in Newcastle , and we are not the cheapest, and when ive put prices up every year nobody leaves.
We are not all terrible ! You just need to find the right person
My apprentices get loads of training, we all go on courses,
There are some terrible hairdressers around, but lots of good ones too
Younger stylists often don't like cutting short hair , and like doing long wave styles
I was taught to blow dry well before GHD time , and often don't need to use the straightener's at all
The very odd time a colour is not perfect, we will tell them we are not 100% happy , and ask if we can tweak it to get it perfect , free fringe trims in between
I advise my clients if they move away when looking for a stylist to tell them what they DONT want, as well as what they do want.
Lots of clients dont actually know how to describe what they want, and it takes experience to work it out
Im very sorry you've all had these experiences, it makes me sad,
ps, we are not all imbeciles….