To want my money back in my acct asap

[MeatPotatos]

Ordered a coat from a known French store (£295)

Been receiving update emails and it was due to be delivered today

Made sure to stay home and at 2 received a notification saying it has been delivered
It has not

I was home waiting. The doorbell is working. I did not have headphones on nor went shower just in case.

Sent the store an email demanding my money back. I don’t want to be re-sent the same item and I don’t want store credit either.
I know it is not their fault but it us not mine either. I kept my end of the bargain which was to pay and stay home to open the door.

Now will have to go out and see if I find a coat somewhere as I plan to wear it tomorrow.

Where do I stand? Anyone been through similar?

Maybe there were embarassed but then became concerned when heard the word investigation

But I’m glad they returned

Thankfully you now have the coat in your possession OP, but my understanding (from a distant Martin Lewis show memory) is that if you've paid for it on your credit card, then you can dispute the charge as the item has failed to arrived with you.

Your 'contract' is with the store for them to delivery it safely to your correct address - the means that they use is up to them, and becomes their problem if that means fails to deliver item to the correct place. They then have to take up that dispute with the delivery service that they've engaged to reimburse the costs of the misdelivered or lost item, as that's between them, that their 'contract'.

That's why I always purchased things online with a credit card as opposed to other means.

Always pay on credit card OP, especially for big purchases. If they had refused or your evidence hadn’t been as good, if you’ve paid on credit card the credit card company reverse the charge and then the company you purchased from has to prove that they delivered it. I’m glad you got it in the end. Very cheeky of the person who received it

If you want it why would t you be happy with a replacement? You could end with 2 if lucky. X

.

We had similar with our daughter’s Shein parcel, got a text notification saying its been delivered, no where to be found
but it was showing on the royal mail info as being delivered the next day-turned up the next day, all very strange
give it some time

You sound rather dramatic

^ very much this.
Bit of a storm over nothing.

Most deliveries take a photo of a parcel delivered. Tell your bank they will do a cash back (whatever it's called).

Edited as seen OP update

Pop a picture of the ‘proof of delivery’ on your local Facebook group & ask whose front door your parcel had been delivered to

@T1Dmama read the updates

I haven’t read all posts, sorry, but under distance selling regs you can return within 14 days for whatever reason by cancelling your order.

You don’t argue with royal mail

ite up to the company sezane or whatever they’re called. That’s who the onus is on to prove it’s been delivered correctly.

Yes. I posted this advice way uothread

with a credit card it’s not your money. Hence why you get much more protections

For the third time. It’s not called that noe

noe it’s called consumer contracts.

Semantics. You can still cancel the contract within 14 days of receiving the goods if bought online

What was the bit the company did right. How can she send back a coat she never received?

What parcel - no parcel ever arrived.

OP posted on 17/11/2024 at 14:30 that she had the parcel.