Customers who yell at shop staff because contactless card requires a chip n pin payment

[Gdn1]

Obviously don't read the T'snC's about their card. As the banks randomly decide on when a CnP payment is required. Some banks is totally random and some banks are when you done £x or certain number of transactions, whatever comes first.

It's the bank, NOT the shop/cafe/wherever that decides this. Please don't yell at the staff who are powerless, have no ability to lift the restriction up. Also if customers found they have the cash or pay with another card, the first card will need a chip n pin payment before you can use contactless.

People need to understand that they don't have to keep the random generated PIN that their bank issued to them. People can go to any ATM and change their PIN to something they will remember under PIN services. Some banks refuse customers to change their PINs to 1234, 1111 etc

What are you trying to prove with that screen shot?

That I'm rude? Err no, I clearly say I didn't say anything as I felt sorry for the shop staff? 😂

That you're a stalker as well as rude? ✔️job done.

👌🤣

Some people are arseholes

as evidenced by a poster on this thread 😳

last time i was in UK i was in the bank with my mum and the woman helping us told me that that particular bank (not sure if they're all the same) have an amount up to which you can use your contactless payments (bearing in mind the upper limit for those) and then you have to enter the PIN. The amount is secret (and i suspect it may be set at different amounts for different customers but she didn't say that)

seems good to me, if someone steals your card, they are limited as to how much they can steal from you.

And others have, so what’s the point of your hyperbole comment

That happened to me once, saying transaction declined. I forgot the bit about having to use my pin and thought I had no money in the bank so ran off to check at a cash machine and got the cash out instead.

Glad they tell me to put the pin in now!

Why is it embarrassing?

Its not to me, but I rarely get embarrassed about anything (sorry DC)

RoseAndRose · Today 14:06

People yell about this? Good grief!

I haven't come across that, but I have seen people giving out to shop assistants and can believe it. A couple of my daughter's friend's mothers work in Morrisons, one in the café and she says people can be vile.

One woman asked her if she knew where some product was, she told her and the customer told her to go and get it for her! When she said, "No, I can't leave the café," the woman started ranting and swearing that it was her fucking job. She then complained to the manager!

People are strange I have had the same pin ever since my first bank card but some people are just idiots

😁

A certain poster is getting deleted a lot on other threads.

Plus probably the 13% that think the OP is unreasonable!

Also what moron forgets their pin number? Surely you choose a number that is easy for you to remember?

Just because you've never witnessed it, doesn't mean it's not true.
I worked in a Regent St dept. store for years and can't recall a rude customer.

Spent Christmas one year in H.Samuel and have never received so many gift vouchers, tips and presents, it became embarrassing.

Three weeks though in a Spar shop with video hire nearly broke me and I left pretty sharpish.

When you have a long queue to serve and someone flies in the door, hurling a video over the counter, one minute before it's due back, (without uttering a word) it has to be logged in.
That doesn't go down well with a queue, believe me. When it's their turn to be served you get their wrath full on. Do I want to explain why I left for a moment to deal with a video? No, nor twenty times over.

The Sunday we were invaded by a certain EU nationality who had illegally camped numbering dozens next door on a field, is unforgettable.

Completely organised, men stole the chocolates, women the toiletries, kids the magazines and comics. It was like a swarm. Once we got them out, we rolled down the shutters and surveyed the empty shelves.

Even the staff were rude. When the pay packets got delivered, those working would open those of who weren't, to see how much they had earned!

Yes I believe the Spar types would complain about anything. They even swore if asked to move to the adjacent till!

Ive never heard anyone shouting about having to input their PIN and I go in shops several times a week, I worked in retail for years and also never experienced that

Where is this happening?

PIN 😂not number number

I'd be surprised if PIN choosing is that commonly done, especially not by people who've had thier card for years, I'd be interested actually if there are any stats on that.

So agree! Such a tough job.

my very elderly mum who gets a bit flustered sometimes.

A number that she chose, but when the shop staff are chivvying her and people are sighing at her from the queue she can enter the wrong one.

how about trying a bit of understanding and empathy.

Having worked in shops extensively and been on both sides of this, I think the attitude of shop staff is the key determinant here. If the customer passes comment and you robotically say "it's random" or "it's the bank" in a computer says no voice, people will get pissed off. If you go "ah, typical, isn't it? Sod's law," with a sympathetic smile, you'll defuse it. They know it's random. It's still knocked them for six.

A lot of what I see shop staff being snapped at by customers is because customer service has gotten a lot worse and no one seems to know how to talk to other people to smooth things over or de-escalate things anymore. Manners are worse on both sides. You do occasionally get turds in the shop being nasty for the sake of it but most situations can be salvaged with people skills and effort.

I've never felt the need to be rude at any retail or hospitality staff and I seriously look down on anyone who is.

If people haven't worked out by now that this happens every few weeks and is nothing to do with the cashier, then they are a bit backward.

Shouting at cashiers, in itself, shows that a fairly small amount of brain activity is present.

I have
Lots of times
It's like it's my fault-one bloke accused me of performing witchcraft on it as 'it's always when I'm served by you!'

Never seen him before in my life

I've never seen a customer being rude because the contactless didn't work and they were required to put their PIN in.

I have seen the person serving huffing and puffing because the contactless didn't work and the customer had to put their PIN in, as if the customer was deliberately wasting their time.

"Also if customers found they have the cash or pay with another card, the first card will need a chip n pin payment before you can use contactless."

I have no idea what that bit meant but okay, I will continue never shouting at shop employees.