Abusive cleaner took pics of my home

[ChicExpert]

My lovely self employed cleaner went back to her own country. New cleaner started this week. House is tidy but dirty floor and surfaces, needs a good vacuum/mop/wiping up. We hire 4 hours a week for a deep clean of the downstairs(kitchen dining living room)/hallway and stairs. Standard 3 bed house in London with kitchen extension, takes me 2 hours to do but pay for 4 so the job gets done properly.

New cleaner came and in 4 hours couldn't clean what we asked which is just vacuum/mop and wipe down all surfaces. Had to ask her to clean individual window seals as she didn't and when she left I noticed the living room window seal wasnt cleaned. She broke my glass chopping board and didn't say anything and left chemicals in the oven which I told her not to clean. Last cleaner was able to wipe the skirting boards and didn't leave a spec of dirt in corners, this cleaner left many areas dirty.

I said nothing and thought I won't hire again. The company messaged me why I don't want to hire again and I said I wasn't happy with the clean nothing else.

I then get very abusive messages and pictures of my floor being dirty saying my house is disgusting. Didn't get to respond before I was blocked by the company.

AIBU? I feel completely violated and want to complain some how. She took photos of my home without permission.

Don't even know what to do now and feel uncomfortable using another cleaner. Husband says I'm over reacting :( am I?

FYI I've added a photo of my home before the cleaner came. Floors are clearly dirty but the kitchen is tidy/needs wipe down.

nope not interested in defending the cleaning company.

The men are shit
They convince the women that it’s “cultural”

But ultimately… nothing was stopping the OP, knowing the lumps of uselessness she lives with, just picking up a broom at some point since the last cleaner left, and sweeping this crap away.

i have a cleaner once a week

do you really believe that that is it? the cleaning of a house begins and ends once a week with the cleaner?

OP, I think you're expecting miracles, paying for 4 hours cleaning for a large, very occupied house like yours.
I bet the cleaner ran for the hills after seeing what was expected of her. As others have said, it wouldn't harm for you to pick up a broom. To expect a spotless home, with only 4 hours per week spent cleaning it is unrealistic, especially for a house like yours with lots of people and animals living there.

This is an invasion of your privacy and abuse of power by the company. She has taken photos of your home (what else did she take photos of?) so needs reporting to both the ICO and police. Not to scare you, but if she’s taken photos of windows/locks/had a spare key, she’d be offered money for info/copies of keys. I’d get in touch with your previous cleaner and ask her to recommend someone.

So you've acknowledged the men are being useless but it's still OP you're choosing to judge.

I imagine what was 'stopping' her, given that she's been left to do it all, was balancing everything else she's trying to fit in with ensuring she keeps healthy herself while pregnant.

Also (and I've never been pregnant so open to correction on this), but surely sweeping is one thing, and getting stuff into a dustpan while pregnant is quite another?

oh come on

I’ve been pregnant

The OP knows she lives with shit men and has done all her life. Ok so knowing that… you either accept this is the “culture” you exist in, in which case… is sweeping in between cleaner visits to prevent this kind of trash accumulating in your kitchen no less really so onerous?

Or

You leave this “culture”

get off your high horse. If you rate being clean higher than being kind to others then I’d say you are the problem.

Also (and I've never been pregnant so open to correction on this), but surely sweeping is one thing, and getting stuff into a dustpan while pregnant is quite another?

pregnancy dependent

Me? no problem but others would definitely struggle if had difficult pregnancies . So you buy a vacuum stick or you ask one of your female comrades stuck in the same “culture”

For anyone that is being judgemental I have four children, 2 cats and a hubby and I work full time. More than full time really as I’m a teacher so constantly working. This is totally normal and I don’t have a cleaner. I just do my best and anyone who has the audacity to make judgements on someone else’s life need to have a hard look at themselves. I am constantly washing, loading and unloading the dishwasher and hoovering but it is never ever immaculate. Like ever. But I have four happy children. You may come over and judge me but you won’t be anyone I want to be friends with.

This thread is enlightening! I didn't realise you were supposed to clean before a cleaner. So it's a good job I can't afford one!

'Come on' nothing. If you've been pregnant, don't try to tell me it doesn't make housework harder, because despite never having been pregnant even I can see it does.

[redacted second paragraph as I see you made a vague stab at answering the question]

@ChicExpert I have no opinion on your kitchen, but is that a Philips pasta maker on your counter? And if so, is it any good?

harder? hell yes

impossible to sweep a floor? impossible to buy a vacuum stick? Nah

What a stunning, modern kitchen. Beautiful home OP.

Such a joy to walk in to clean that than an older, cramped kitchen.

I used to clean my rental property. Everything from the surfaces was swept on the floor. The floor was the very last thing I did. Guests were told to leave everything. It would have to be done anyway.

If I hear another "deep clean" often with an 😊emoj any more on MN by posters that think it makes them superior I will scream.

Some posters I have gone right off. I mean right off. Vile bullying.

The floor was not disgusting.
The OP should not "move out" 😂

I can’t believe you care enough to go look at how long someone spends on mumsnet 🤣🤣🤣

just read your pre edit

Just maybe read posts and pause before your knee jerks?

Not the point of the thread, but surely it's window SILLS not window SEALS 🤔

tell me you’re joking?

Not at all, but I'm definitely not running 'round cleaning on the morning the cleaner's coming...do you ASSUME she left it like that for a week or it was like that just the day the cleaner was coming? I have a ROBOT and the floor can be this dirty after one meal.

Judgy, judgy, judgy.

Funny how the cleaner did not have to do bedrooms or any bathrooms, yet, you are quite obsessed with bathrooms and "other rooms".

How very...strange. But then, I have read all the OP's posts, so I know what is what. 🙄🙄

So the Op cherry picked the worst of the photos the cleaner took? unlikely

and i’m guessing a downstairs bathroom given decent sized kitchen 🤷 who knows though and you’re right, the downstairs could not include a toilet

“Cultural”

so you think this all accumulated on the… morning of the clean? ok

totally agree!!!