Abusive cleaner took pics of my home

[ChicExpert]

My lovely self employed cleaner went back to her own country. New cleaner started this week. House is tidy but dirty floor and surfaces, needs a good vacuum/mop/wiping up. We hire 4 hours a week for a deep clean of the downstairs(kitchen dining living room)/hallway and stairs. Standard 3 bed house in London with kitchen extension, takes me 2 hours to do but pay for 4 so the job gets done properly.

New cleaner came and in 4 hours couldn't clean what we asked which is just vacuum/mop and wipe down all surfaces. Had to ask her to clean individual window seals as she didn't and when she left I noticed the living room window seal wasnt cleaned. She broke my glass chopping board and didn't say anything and left chemicals in the oven which I told her not to clean. Last cleaner was able to wipe the skirting boards and didn't leave a spec of dirt in corners, this cleaner left many areas dirty.

I said nothing and thought I won't hire again. The company messaged me why I don't want to hire again and I said I wasn't happy with the clean nothing else.

I then get very abusive messages and pictures of my floor being dirty saying my house is disgusting. Didn't get to respond before I was blocked by the company.

AIBU? I feel completely violated and want to complain some how. She took photos of my home without permission.

Don't even know what to do now and feel uncomfortable using another cleaner. Husband says I'm over reacting :( am I?

FYI I've added a photo of my home before the cleaner came. Floors are clearly dirty but the kitchen is tidy/needs wipe down.

FFS!

We are allowed to disagree on what a kitchen floor should look like.
I've never lived in a house where the kitchen floor looked like that, so there's that 😒.

@thanksanyway

You missed this post in your creepy AS session.

As I said, I do occasionally get hung up over pet hair and pawprints and start driving my self to madness with the sweeping and mopping but I usually come to my senses after a few days.

OPs house isn't the norm. Her kitchen is much larger and nicer than mine for example (with beautiful fresh flowers and lots of light). Which is probably also motivating the excessive displays of horror.

I dont see what the big deal is with the floor. I cleaned through uni and I preferred properly dirty houses rather than those were you felt you couldn’t really tell the difference!

In reply to a couple of pps, I think we can all agree that cleaners should never be expected to clean up anything that has come out of a person or anything that has come out of an animal. It goes without saying. But OP hasn't left anything like that for her cleaner.

I've done cleaning. Did you really say it was no bedrooms or bathroom and she couldn't manage a clean in 4 hours? Thats a bit crap even considering the first time you do someones home it's obviously slower but I wouldn't be bothered by the floor at all. That's why you have a cleaner. I do mucky toilets as well, never considered not.

Some of you lot sure are some judgemental bitches. Find someone self-employed on Next Door or Facebook.

If there was lumps of cat shit and it was caked in mud I'd see what people meant but it was one packet and a few crumbs?

So cat’s faeces is your stake in the ground @Frequency

Got it!

You really think teens care about that kind of thing?

Oh come on

If i walked in to a kitchen as a teenager and a mum was pottering around preparing dinner, just casually stepping over all that mess, and then it was still there then next morning after i’d slept over…. Yep, i’d have been relieved to have returned to my lovely clean home.

@Fastback people are getting triggered possibly, I am somewhat if I'm honest - because we are the empathetic ones. People like us somehow hope that people really aren't as grotesque as kicking someone vulnerable when they're down and then we come on MN and we get reminded time and time again that society is potentially awash with arseholes.

What we will do is get defensive on behalf of the OP who doesn't deserve it. The reason being, some people are so vulnerable they will actually believe and take to heart what cruel people or loonies or projectors etc say to them online.

It's about people being decent. The absolute dearth of that on here drives people to get over excited and passionate in their defense.

I agree! Much more satisfying 😊

Well, personally as teen I had far more interesting things to think about than judging my friends' mums' standards of housework. But hey, you do you.

It depends on your household as well
There's just me, and a cat

I could say I haven't cleaned my fridge for a year and I haven't swept the kitchen floor for 2 weeks. Which I haven't
But if I spill something I clean it up straight away so there isn't any mess. I Hoover once a week
Same with the bathroom sink, I wipe any toothpaste as it's there so I don't clean it specifically weekly

There's people who do a big clean and nothing in between or people who do little and often

Imagine being so narrow-minded as to judge a stranger who is pregnant and doing her best with no help being offered by others who live in the house too.

I think you might need to get out of your presumably perfect house more. I've spotted your username elsewhere around MN and you do seem rather, shall we say, preoccupied with cleaning.

Separate thread about the shit men in her life

But this thread was about a cleaner and and filthy floor (and presumably given multiple photos were taken… other rooms too)

And? 🤷🏻‍♀️

now’t 🤭

I think you need to start making your family members clean up after themselves. Crumbs etc .. are normal but tissue packets should go straight into the bin. I work full time, have two kids, husband working from home, kids in and out all the time and my floor never looks that bad.

The Op explains it away as “culture”

These men have really done a number on the women existing in this “culture”

No, this thread is about a cleaner abusing OP's trust by taking photo's of the inside of her house without her consent, and the cleaning agency she works for reacting appallingly and unprofessionally by sending OP those photo's and telling her her house is disgusting after OP told them she didn't want to rebook the cleaner (if her house is so disgusting, why was the agency asking for a rebooking?). This is nothing more than spite by the cleaning agency - and that spite is replicated by a vicious minority on here who can't seem to grasp that a heavily pregnant OP can no longer clean the floors herself.
And to write "some posters seem to think that having a weekly cleaner and you don’t clean a bloomin thing in between their visits" is an absolute stretch - which posters? I haven't read any comments saying that. And nor has OP, as she has commented in one of her posts all the stuff she does do, and it's clear from the photo that she keeps the kitchen clean apart from the floor.

no name calling @AngelicKaty or CAPS or multiple !!!!

You’ve calmed down 🍾

It's relevant (about the men in OP's life, I mean). You yourself have rightly expressed criticism of said men for not helping. But you seem to want to tie yourself in knots to insult OP's home and defend the cleaner's outrage at being expected to, um, y'know, clean. That puzzles me.

As a cleaner myself and have been for 10 years I would not be horrified by this. I usually spend 2 hours on a 3 bedroom hours weekly, with 4 hours, I can do a lot! Plenty of time for deep cleaning. This floor has to hoovered and mopped regardless and may just take a bit longer than the average floor....no biggie really! Like you said the cleaner had sweeped everything to one part of the floor before taking the picture so yes it would look worse in the picture if this is the case.

So funny the people saying clean yourself...why do they think you want a cleaner? Just jealous because they can't afford one! Ignore them all, she should have cleaned to a better standard, 4 hours is LOADS to get your space looking immaculate, my cleaner does 3 floors in 4 hours.