Abusive cleaner took pics of my home

[ChicExpert]

My lovely self employed cleaner went back to her own country. New cleaner started this week. House is tidy but dirty floor and surfaces, needs a good vacuum/mop/wiping up. We hire 4 hours a week for a deep clean of the downstairs(kitchen dining living room)/hallway and stairs. Standard 3 bed house in London with kitchen extension, takes me 2 hours to do but pay for 4 so the job gets done properly.

New cleaner came and in 4 hours couldn't clean what we asked which is just vacuum/mop and wipe down all surfaces. Had to ask her to clean individual window seals as she didn't and when she left I noticed the living room window seal wasnt cleaned. She broke my glass chopping board and didn't say anything and left chemicals in the oven which I told her not to clean. Last cleaner was able to wipe the skirting boards and didn't leave a spec of dirt in corners, this cleaner left many areas dirty.

I said nothing and thought I won't hire again. The company messaged me why I don't want to hire again and I said I wasn't happy with the clean nothing else.

I then get very abusive messages and pictures of my floor being dirty saying my house is disgusting. Didn't get to respond before I was blocked by the company.

AIBU? I feel completely violated and want to complain some how. She took photos of my home without permission.

Don't even know what to do now and feel uncomfortable using another cleaner. Husband says I'm over reacting :( am I?

FYI I've added a photo of my home before the cleaner came. Floors are clearly dirty but the kitchen is tidy/needs wipe down.

Stop having a go at the OP. The clue is in the noun- cleaner. She pays someone to clean. And as someone who has cleaned in the past I say what Op has done is fair. Cleaners in London are generally better paid than nurses, there is a reason for that. They are there to clean and if you are making your money in a service economy it’s because you are doing the work the employer doesn’t want to do. So get over it, do your job and take your pay

So this gross bit of the floor is against the island and so not in your before shot Op?

How are there 6 people, a dog, 3 cats and you've got a baby on the way going to cope in a 3 bed house. This doesn't make sense 🤔

Cleaners in London are generally better paid than nurses, there is a reason for that.

what’s the reason? despite higher cost of living in london

the men have the women in these “cultures” believe that this is “culture”

and not just a shit show that involved women picking up after them

"Everyone" isn't making out it's "disgusting" - the cretinous minority are. Unfortunately, the minority are so vile and judgemental that they stand out. The majority of posters have taken the time to read ALL of OP's posts and are very supportive her.

@AngelicKaty
You have spent an inordinate amount of time calling people names. Thick, stupid, idiot...

Quite an angry troubled person you appear to be.

Do you hurl juvenile names at people irl? I doubt it. Keyboard coward springs to mind.

Just go eat some porridge and calm yourself.

You hit the nail on the head with your last sentence. Not all cleaners are the same. Hence me calling her first a miracle worker. Her floor is disgusting in that picture, that it a fact, and if it sets the tone for the rest of the house (OP says it doesn’t) then maybe more than four hours is needed, as I previously stated. 🙄

To be honest I don’t think that’s bad - that takes a sweep up or vacuum then clean the floor, which is why you have a cleaner - if you cleaned everything before they came you wouldn’t need a clearer!

I know someone who owns a cleaning firm and an employee (family member) took a photo of a dirty house and was instantly dismissed. But I understand in this day and age everyone needs evidence so maybe she takes photos before and after. To show what she’s done.

Your kitchen looks lovely but the way.
Find a new cleaner it’s their loss not yours.

Completely missing the point. Nobody's saying it's OK for living in, but it's OK for cleaning - by the cleaner OP paid.
I am certain that the people whose house is never like that are the people who don't have a cleaner. They are cleaning their own house all the time.
If you're paying someone to do a job, of course you'll leave them do it! I note that several cleaners have said it wasn't unusual.

You sound creepy. This thread is not about me or whether my house is messy or clean. No need to advance search me, you strange individual.

you said you couldn’t understand how people “had the time” to sweep floors

i just pointed out that perhaps if you hadn’t posted 35 long posts on mumsnet just yesterday… you might have carved out a bit of time to sweeps your floor 😆

Exactly this!
There's only me, husband and a dog in our household, but I'm vacuuming the downstairs of our house about three times a day (and cleaning the kitchen floor every night) because we have a "woody" garden and all sorts of garden crap seems to make it through the back door (and DH's idea of cleaning the work surfaces is to sweep the crumbs onto the floor!🙄). However, I do this because I HAVE THE TIME (retired) and a much smaller household to deal with than OP. If I didn't keep this up our kitchen floor would be awful in no more than three days, tops.

Now you’re scaring me. Someone needs to get off the internet and it’s not me.
I have no intention of justifying myself to an anonymous account but please stop stalking posters on here, it’s out of order - unless you suspect someone is making stuff up, like posters who claim to be skint yet last week posted about their 200k salary.

The only people I've called thick, stupid and idiotic are the ones who seem incapable of using the "OP Posts: See all" functionality on MN so write erroneous, irrelevant comments about things that were answered by OP ages ago. There's been another slew of them overnight, so yes, I'm frustrated by their worthless posts because they add nothing to the thread. Don't be one of them

You said you could not understand how people had to time to sweep their floor

i suggested a solution to you - maybe limit your time on mumsnet given you seem to ha spent most of yesterday on it

but that seems to have gone down like a lead balloon with you 😆

i don’t suspect you’re making anything up @Nell1974

You can’t understand how people find the time to sweep their floor
I suggested that if you hadn’t spent most of yesterday on mumsnet - you would know

Not accusing you of making anything up!

@ChicExpert @Feckingwrecled I’ve got the Eufy robovac G20 hybrid robot vacuum cleaner with mop, dynamic navigation, 2500pa strong suction.

samsung jet bot here

phenomenal creature

Robots - So I have the Eufy S1 Pro now as I had the X10 and was so impressed I upgraded. My black floor was an absolute nightmare.. now the robot does a daily vacuum and a MOP twice a week. I always have a setting for the main food prep area that I can run if there’s mess on the floor ext.. it empty’s it’s self .. honestly it’s amazing

Thank you! You're the first person who's made a Eufy recommendation to answer OP's question! 😀

my previous one was eufy 30c max, much cheaper and very decent option

I don't think you were a very good cleaner, must have been terrible at it!

or just her other clients did basic cleaning in between visits