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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be really sick of supermarkets treating paying customers like scum

416 replies

OptimismvsRealism · 25/07/2024 14:34

Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl

Tesco won't take the security tags off your wine until you've not only paid but they've examined your receipt in detail to make sure your wine is paid for - sort of a performance so you remember your place

Waitrose makes a bit song and dance about doing the rescan of self scanning shops (I don't do self scanning because why would I sign up for this extra work?)

Just in Lidl and my wine set off the security alarm even though I've had the tags taken off and the security guard chased me out the door to try to get me to show him inside my bags (er no fuck off pal)

Aldi staff try to look in your shopping bags as you queue

Does anywhere NOT get a kick out of treating their profit drivers like filth any more?

I will probably just have to live off UHPs from the local Greggs at this rate

OP posts:
Comedycook · 25/07/2024 15:04

zzar45 · 25/07/2024 15:02

Not really, a private business is private property and has every right to enforce its own rules and ban would be customers who don’t comply and make a commotion every time they come into store wasting their resources.
If you don’t want to cooperate with their policy then your only right is to choose not to shop there, not to go and do whatever the fuck you like.

Edited

Then on entering the store you should be made aware of this system so you can decide whether you wish to continue or not.

Soontobe60 · 25/07/2024 15:04

Comedycook · 25/07/2024 15:03

Indeed. I certainly think it's a shame so many people are such sheep that they will comply with being detained by a shop until they prove their innocence.

Or maybe most people can grasp that showing a receipt really isnt a big deal, will take seconds and means they wont be detained.

PurpleDiva22 · 25/07/2024 15:05

Comedycook · 25/07/2024 15:03

Indeed. I certainly think it's a shame so many people are such sheep that they will comply with being detained by a shop until they prove their innocence.

Do you do the same at train stations that won't let you out until you've scanned your ticket?

xxSideshowAuntSallyxx · 25/07/2024 15:05

It's a pain in the arse and adds time, and I always set it off with a Brita filter 🤦‍♀️. It also causes a traffic jam when someone can't get their receipt to scan.

TinyGingerCat · 25/07/2024 15:05

Depends where you live I think. Nothing like this round my way (dull as fuck rural middle) but I had to get a security guard to wrestle the gigantic plastic box off a block of cheddar in Birmingham. You chose OP - nightlife, deliveroo, uber, public transport plus extra security in the supermarket, or none of this and a slow quiet slide towards death (I love where I live btw but I am so jealous of people who get take aways delivered).

S0livagant · 25/07/2024 15:05

Putting the barrier in the self service area means you at least have to buy SOMETHING to get out, you can’t simply walk straight on through.

Why should you have to buy something? What if they don't have the thing you were looking for?

Comedycook · 25/07/2024 15:06

Soontobe60 · 25/07/2024 15:04

Or maybe most people can grasp that showing a receipt really isnt a big deal, will take seconds and means they wont be detained.

And this attitude is how we end up in a society with more and more restrictions and surveillance.

Allthegoodnamesarechosen · 25/07/2024 15:07

‘know exactly what you mean. Tesco staff are awful for this. They literally act as though you are on day release and they're your probation officer.’

Do you speak from experience of the probation system, OP?

zzar45 · 25/07/2024 15:07

PurpleDiva22 · 25/07/2024 15:05

Do you do the same at train stations that won't let you out until you've scanned your ticket?

I’m picturing this poster screaming in the ticket hall about all the sheep mindlessly scanning her ticket!! You will not take her, it’s a free country!!

In reality this poster barely leaves their house and lives an incredibly narrow existence day to day, letting out her release by ranting on mumsnet. Awesome.

Needmorelego · 25/07/2024 15:07

@S0livagant you don't attempt to leave the shop via the self service checkouts if you aren't buying anything.
I just leave by the same way I entered if I'm not buying anything.

S1lverCandle · 25/07/2024 15:08

Comedycook · 25/07/2024 15:06

And this attitude is how we end up in a society with more and more restrictions and surveillance.

How is it restricting to have to prove you've paid for something before leaving the shop? Hasn't this always been the case?

S0livagant · 25/07/2024 15:09

Needmorelego · 25/07/2024 15:07

@S0livagant you don't attempt to leave the shop via the self service checkouts if you aren't buying anything.
I just leave by the same way I entered if I'm not buying anything.

You can't in our Tesco. They have one way gates with a display blocking the single 'out' gate. You can slip out past someone coming in or else need to leave via the self service.

politicalintrigue · 25/07/2024 15:09

treating you “like scum”
”like dirt”

You sound like an extra off Eastenders OP

sweeneytoddsrazor · 25/07/2024 15:10

Plenty of women walk out with trolleys stacked with goods without paying. It most definitely isn't just young men. And the vast majority isn't people desperate to feed the family. It is mainly organised gangs. Most days we have attempted trolley pushes of in excess of £600

politicalintrigue · 25/07/2024 15:10

i bet the OP is “known” at these shops and watches like a hawk!

Comedycook · 25/07/2024 15:10

S1lverCandle · 25/07/2024 15:08

How is it restricting to have to prove you've paid for something before leaving the shop? Hasn't this always been the case?

No that hasn't always been the case. It goes against the code of our society. Innocent until proven guilty. If they think someone has committed a crime then deal with that....this system turns that on its head. You are being told you must prove you haven't committed a crime before you are allowed to leave.

SunQueen24 · 25/07/2024 15:11

S1lverCandle · 25/07/2024 15:03

I suspect your attitude and general demeanour must be influencing how people treat you.
Most people don't attract this sort of attention at all.

I’m just disappointed at having never been strip searched…!

politicalintrigue · 25/07/2024 15:12

Your other thread goes hand in hand rather well with this thread OP 😆

www.mumsnet.com/talk/am_i_being_unreasonable/5114580-do-you-ever-worry-youre-too-annoying-for-anyone-to-tolerate-and-everyone-will-eventually-abandon-you

parkrun500club · 25/07/2024 15:12

I haven't used Sainsburys since they started trapping people in the store. Well, I did once, to buy one item and I managed to tailgate another couple so didn't need to scan my receipt. I disagree with it on principle.

They won't employ the staff - well, they can't have it both ways, Either trust your customers or don't.

I won't go to Aldi since I found out they search your bags, either.

Yes shopifting is a problem but the "pens" never stopped a shoplifter, they just cause problems for honest customers. Funnily enough, there was a lot less shoplifting when there were more staff.

Easy solution, really.

BuzzKiller · 25/07/2024 15:13

@TinyGingerCat not necessarily true in terms of locations. I happen to live in a very affluent rural location and we do have some of the named security measures (such as the receipt scanning pen in Sainsbury’s)
I think obviously they are more prevalent in urban areas that perhaps have a higher crime rate, but they seem to be being rolled out nationally.

parkrun500club · 25/07/2024 15:14

sweeneytoddsrazor · 25/07/2024 15:10

Plenty of women walk out with trolleys stacked with goods without paying. It most definitely isn't just young men. And the vast majority isn't people desperate to feed the family. It is mainly organised gangs. Most days we have attempted trolley pushes of in excess of £600

So how do the pens help? A gang will just smash and grab.

The only thing that helps is locking the doors when you see them come in.

Which also inconveniences honest shoppers who want to pay for their stuff and go. I'd be really annoyed if I eg missed a train or late for work because I was trapped in a shop.

politicalintrigue · 25/07/2024 15:14

Bloody. Hell. OP

you are pissed off with SO much in life according to your other recent threads 😦

Needmorelego · 25/07/2024 15:15

@S0livagant if the gates at the entrance are one way and I want to leave that way I generally just politely ask the security guard that's there to let me out.
They always oblige happily.

politicalintrigue · 25/07/2024 15:15

sweeneytoddsrazor · 25/07/2024 15:10

Plenty of women walk out with trolleys stacked with goods without paying. It most definitely isn't just young men. And the vast majority isn't people desperate to feed the family. It is mainly organised gangs. Most days we have attempted trolley pushes of in excess of £600

not very “organised” if they’re getting caught

Comedycook · 25/07/2024 15:15

parkrun500club · 25/07/2024 15:12

I haven't used Sainsburys since they started trapping people in the store. Well, I did once, to buy one item and I managed to tailgate another couple so didn't need to scan my receipt. I disagree with it on principle.

They won't employ the staff - well, they can't have it both ways, Either trust your customers or don't.

I won't go to Aldi since I found out they search your bags, either.

Yes shopifting is a problem but the "pens" never stopped a shoplifter, they just cause problems for honest customers. Funnily enough, there was a lot less shoplifting when there were more staff.

Easy solution, really.

. Exactly. I have zero sympathy for shops. They choose to have self service checkouts to increase their profits. They are denying employment to the communities they operate in. Then they moan that people are stealing and decide to tackle this by treating everyone as a criminal unless they can prove otherwise