Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

So rude of your daughter and I can't believe you're defending her!

This happened to me a couple of weeks ago with a teen at a new gym I was attending. I'd forgotten my water bottle and went to get a bottle at reception. Teen behind the counter was busily flirting with the PT (literally fluttering her eyelashes at him) and totally ignored me. I said 'excuse me' and she finally looked up and I asked for a bottle of water. She stomped off to the fridge, slammed the bottle on the counter, turned her back on me and started up her convo with the PT.

I was stood there with my card in my hand waiting to pay. I actually thought maybe it was complimentary water having not been before and it was cheap stuff. I then said 'excuse me' again and I asked if I needed to pay. She flicked her hand towards the other end of the counter towards the card machine which had been obscured by a fruit bowl. Then she turned back to her flirting.

Throughout the whole transaction this girl did not say one single word to me and barely looked me in the eye. I know a 60 year old woman is of no interest to a teenage girl but when you're paid the provide customer service the least you can do is actually provide it!

So now you know, OP . . . . .

91% of MN customers would like a smile and a "Have a nice day!" with their Happy Meal 😀

@Bearaque - Firstly, as the role that your DD is doing in McDonalds is a customer facing role, she should always be polite to the customers. After all, without the customers, McDonalds doesn't have a business, so treat each customer as she would want to be treated. A confirmation that the order being handed out through the window is the one that the person in the vehicle actually ordered would be enough interaction, or asking if they want milk/sugar with their coffee, or perhaps ask if they want salt/sauces with their order. Not exactly rocket science but if done politely, can make the difference between a person like this customer complaining or a repeat customer!

Next, you are getting a lot of flack here for the few responses you've received so far. Having read your posts and some (though not all) of the replies, I think they are justified. Your daughter while wearing the McDonalds uniform is a representative of the company and clearly not doing the best job she can. It doesn't matter what she is being paid, she is there to do a job and to do the best one she can. This however appears to have fallen way short of that mark.

It's on camera. Remind your daughter she's on camera so her behaviour can be held against her .

I can see the customer's point of view. She is in a customer facing job.

There is such a thing as work ethic.... you need to teach your daughter that.... although I suspect you're not sure what it is.

The important thing here is how she handles it. Flounce off in a strop and she's shown her cards. Honestly OP you should be encouraging her to learn from it and do what's right.

Whether McDs or not. It's a customer facing role and customer facing roles have a level interaction 'customer is king' and all that. If you or your daughter don't like that I suggest you look for alternative ' non customer' focused roles.... good luck with that

Just out of interest - how would you feel if I as a customer didn't acknowledge your daughter - didn't smile, or didn't say please or thank you "because it's only McDonalds?"

Do you have a poor work ethic OP? Or perhaps issues with those in authority? Why would you think the manager was in the wrong here for doing his/her job 😂. Teenagers make crap servers, t'is fact. But your DD will need to toughen up and buckle down when she moves to a long term job. Customer service is everything in our service based economy.

Who’s flounced off?

I don’t understand your problem. You daughter clearly annoyed the customer and the customer complained. Your daughter was told to behave by her manager. Hopefully she will have learned a lesson and will move on.

Unless you are here to wind people up, you're not doing yourself any favours. You're coming across as rude and combative.

Although with your replies I'm starting to think you made this post up just for kicks.

Your daughter doesn’t understand why this woman complained when it wouldn’t have bothered her if the situation was reversed. Personally I wouldn’t complain if the McDonald’s staff were having a chat and a giggle to themselves when handing me my burger, however it’s much nicer when the staff acknowledge you and this is a good lesson in customer service and also that the world of work is all about being criticised.

I won't out up with that level of rudeness.

'Excuse me, I hope you don't mind my telling you but you need to wipe your nose!' Then you gesticulate to indicate she has a ginormous bogey hanging down from her nose and that kills them dead as they frantically scrabble around to find a mirror or a tissue. Even better if you offer a tissue as they'll press it to their nose every time and look a complete idiot in front of the person they were flirting with.

Another one is to loudly enquire what perfume they are wearing as that sucks them in to feeling flattered and then you deflate them by looking all wistful and saying it reminds you of your grandmother.

Or be direct, 'Excuse me Sugar tits, but can you serve me instead of gushing all over that poor young man!'

@Bearaque Manners reflect back on the kind of person you are. If you only deem 'important people or places/events' worthy of manners, then it shows you don't really understand what manners are. It's a basic part of being part of community/society.

Showing good manners, whether in McDonalds or the Savoy, to your 'average Joe' or the King, costs nothing and makes the world a much nicer place. People respond better to others who show good manners and I should think McDonalds want their customer experience to be just as good as any other restaurant; after all they want them to come back and spend money!

No-one likes to be called out on their shortcomings (and we all make mistakes), but better for DD to admit she fell short this time and try and remember she's there as a representative of the company that employs her. If customer service isn't her thing, then maybe a role that isn't customer facing is more suitable.

There is a film on Netflix called The Founder staring Kevin Costner. It is about McDonald's.
Perhaps watch it with your daughter?
,it will reinforce the principles of the company's service standards.
My husband worked in McDonald's as a student, my son at screwfix. Both earned invaluable experience for their line manager roles now.
When I was in my twenties I was a sales trainer for a big company in London. Whenever I went in store I took a fortune. How? A good morning and how are you today. Not rocket science.

OP what's the Alexander McQueen thing?

All of this

Your “but it’s McDonalds…” attitude is really telling. You don’t seem to understand that she is employed to do an actual job and that’s what they are paying her for. It doesn’t matter if you think McDonalds is shit - her actual job is in McDonalds and not in The Ritz so she needs to do her job to the basic standard that McDonald’s expect and not ignore customers and be rude. This is baby stuff. Nursery kids playing shops understand this. Teenagers, particularly the spoilt ones, can sometimes think that because they aren’t using their wages to pay bills then the job is not a real job, it’s just for fun and is character building. It’s not. From the employer and customer pov, the job needs to be done to the same standard as the employees who are working there because they actually need the money. It’s not a hobby.

Don't worry she will learn from it just remind her to smile and be polite.

If McDonalds is good enough for your daughter to work in, the customers are good enough to expect a professional level of service.

You can't have it both ways... her job is giving her good experience and paying her wages.

You can't decide the customers shouldn't expect mannerly service.

Your DD got a deserved correction at work and YOU'RE starting a thread about it?

Frankly, it doesn't matter if it's McDonalds or the Ritz. A bit of common manners and customer service costs nothing. And it's good skills for her to learn now.

You are giving a terrible message to your child. People eating at McDonalds are not worthy of manners? And presumably people eating at the Ritz are? You should be ashamed of yourself giving that message to a young person starting out in the world of work.

She's young I wouldn't be too harsh on her doesn't mean she's a ignorant teenager due to one mistake or op has failed to install manners in her. I'm sure her dd will learn from this.

What? She opened a bag of compost, ran over it then threw it into the house then lied. That’s not remotely normal behaviour.

What?????? Wrong thread by any chance?

Yes it's important to complain. It's the only way that your rude DD will get honest feedback because she sure as shit won't learn anything useful from her equally rude mother.