Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

There is no wonder she is so rude with a mother like you.

And this is the problem with the world! Parents jumping to their kid’s defence when they are the ones in the wrong. It doesn’t matter where you work, if you are in a customer facing role you need good customer service, and talking whilst serving someone is rude. Would I have complained? Probably not because I don’t have the time, but that woman had every right to complain. I understand your daughter might be upset that the manager had a word with her but you need to tell her to listen to them and move on. That’s life.

This. Jesus Christ.

From the choice of language used in the replies I think the poster is the daughter and not her Mum. If it is genuinely her Mum then I can see where the attitude comes from.

It doesn’t matter if you work in McDonald’s or the Savoy, lacking basic manners makes you rude.

I wouldn’t have complained about it but maybe your daughter will learn to be more polite and professional because someone did. I work with teenagers and the vast majority have good, basic manners. I wouldn’t use her age as an excuse.

You need to look at this a different way OP. You and your DD don't think much of this job, entry level at McDonald's, a rubbish job, right? Yet your DD isn't even capable of meeting the (low) standards for that. If she isn't capable of the minimal interpersonal skills needed for McDonalds without complaints and reprimands, unless she ups her skills considerably she's going to struggle greatly to hold down a job. Because all this couldn't be bothered is nonsense really. People with even the most rudimentary social skills acknowledge other human beings they are engaging with as second nature, no effort required. Somehow your DD has failed to acquire something very basic here and you should be supporting her to fill in that gap, better late than never.

Yes that’s right, it’s called McDonalds, not Bearaque, that’s why they make the rules about the level of customer service, and not over involved parents defending their rude children. If you don’t like it, open your own drive through where you can hire your little precious and her friends to talk to each other all day.

I love recruiting from McDonald's because the customer service is usually excellent. I work in a glamorous industry and if I see someone has worked at Maccy ds as a student I snap them up.
Chatting to friends whilst serving me will get a very Paddington hard stare and I'll wait for a thank you.
Those who work in retail and hospitality usually make good colleagues anywhere.

Your daughter is lucky to still have her job, she is paid to serve the food to the customer. That is her job... she is not doing that so is lucky she had a job. Serve means eye contact, smile, check all is okay. Not gossip with friend whilst ignoring the customer.

How rude and how petty to take the hump at being pulled up on the rude behaviour.

The woman was right to complain. I've done it before when there were three chatting away, no eye contact and using disablist language about one of their "friends"

Wow based on your responses can certainly tell where your little “princess” gets her manners from… doesn’t matter if it’s McDonald’s or Harrods you still have to be polite to customers. Just because someone is buying a Big Mac doesn’t make them scum on the earth that you can ignore. Fucking hell.

I'm assuming this is a reverse written by the daughter.

I had the exact same thing happen last week. I thought it was extremely rude!

Whatever job she is in, regardless of if it's "just McDonalds" she should at least give people the courtesy of a hello. I hate going into shops and being completely ignored by the person serving, it's just rude.

Reading your responses it’s easy to see where your daughter gets her rudeness from.

You ask for opinions, you get them then you are totally rude to people when they answer you. No wonder your daughter is like this!!!!

This.

It's a pretty easy job, and your dd couldn't even be bothered to make the effort. Doesn't show your dd in a very good light.

She needs to learn from this and move on.

Your daughter obviously hasn't been taught social norms at home, so she is having to learn at work.

What is the code of conduct for the job? Is it chat with your friends whilst dealing with a customer or is it engage with the customer with a hello, there you are, thank you for your order, have a good day? By the sound of it she needs training in customer service. Perhaps best for her to stick to tasks that don’t involve interacting with customers - packing orders, cleaning up public areas and kitchen areas.

As PP have said this isn't really just about manners at work it's basic manners in life, how does your daughter treat staff when she is a customer? Does she/you not believe anyone in a lower paid (although Maccies pays highly especially for teens who can sometimes earn almost double the hourly rate they'd get elsewhere ) service role is worthy of any acknowledgment, courtesy or minimal respect?

Also re the woman that complained as someone else pointed out you get a thing asking for feedback on your receipt and often it's with a chance to win something so she might have just done that, not parked her car up and gone and spoken to a manager or whatever.
But her part in this is irrelevant.

The rather childish, and rude, responses from the OP make me wonder if it is actually the teen daughter posting and not the mum.

Now if this had happened to me as a teenager in my first job, there is no way I would have run home to mummy with my tale of unfair treatment. In fact, I would be hoping she didn’t hear of it somehow. She would have had stern words with me!

I actually work with a lot of teenagers and early 20 somethings and they are mostly an absolute nightmare. There are a few that are OK, and work hard, but they are the exception, not the rule.

They complain that they get paid minimum wage, but TBH they aren’t doing very much, so they are overpaid. They spend all their time on the phone, skiving off, taking long breaks or off sick. Our company got rid of a lot of managers so we often work unsupervised now, and that has just resulted in them doing no work. One of the teens I work with admitted to reading 10 books at work over the past year. They all go out with each other, and then are in the toilets crying as they have fallen out with someone.

My colleagues and I will sometimes ask them to do something e.g. complete something before we have to take over, and they then complain that they are picked on by us. A few years ago myself and my collegue told the management that 6 of them had set up a common room out the back with a radio and football, and as soon as they left they went out the back. As a result the youngsters complained that we were ageist, and they set up a young persons committee to talk about their issues.

Honestly, our next generation are absolutely useless.

What's the Alexander McQueen bag thing? I don't get the reference

A lot of Health Care Assistants in the National Health Service are on National Minimum Wage, hope you would be ok with them treating you like shit if you’re in hospital because they’re ‘only’ on minimum wage? Hope that helps….