Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

OP you sound as rude as your horribly entitled daughter. People deserve good service whether they’re going to McDonalds or an a la carte restaurant.

Your daughter deserved her telling off, my 2 year old has more manners than that.

It is a lesson best learnt at this age, however, I can’t for the life of me think why someone at the drive thru, would bother to park their car, go into the restaurant and complain about it!

Yikes 😵

This is pretty funny. Op, there’s a useful life lesson here for your dd, but sounds like you’re working hard to make sure she doesn’t learn it. Have you even said to her well honey if you give good customer service things like that won’t happen, so there’s an easy way to make sure it doesn’t happen again, and a good learning for you? Or not?

She works in the customer service industry and has just learnt that she needs to provide customer service. No harm done.

She's done you and your daughter a favour in the long run. Learn from it.

I can’t believe you let your daughter work at McDonald’s, what on earth will her future prospects think when they learn she deemed to take a job so far beneath her?? How could you allow her to do such filthy work??? /s

Well said.

So what is your Am I Being Unreasonable? Where do you fit in?

What are you asking exactly?

Or is this a story that doesn't concern you and you've written so you can slag off MacDonalds expecting basic standards from their staff? Because you clearly side with your DD. So, what's your involvement intending to be, other than trying to wind people up with a story you already have an opinion on?

I worked in a corporate environment where customer service was paramount and being treated badly by others makes me seethe, whether it's MacDonalds or a fine dining restaurant so I probably would have complained. I'm thinking though for most people to complain in that situation, it's highly likely that the OP's daughter hasn't told the full story of why the customer complained.

By the way OP, if I was interviewing graduates, asking about past customer service experience and a candidate said 'only at McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!' they would have been straight out of the door.

Actually they pay above minimum wage. My son spent a few years working there ages 16-19 and he was being paid £11.50 an hour when he left. Minimum wage for 18 year old was about £8

Your daughter was being rude. I'm glad the customer told her boss. She needed telling off. I've worked in a shop and all conversations with colleagues stop, as soon as a customer approaches the counter! Ignoring the customer is very rude and makes them feel horrible.

Much like the behaviour of children can reflect the upbringing & values instilled by their parent.

Quite.

"I never said it was ok, my point was it’s McDonald’s. Is it really that deep to complain so long as the food is ok?"

"It’s called McDonald’s.Go treat yourself to an Alexander MacQueen bag."

"BTW I don’t know WTF you are trying to say HTH."

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!
Yes it matters because she is getting paid to do a job that is serving the public and that also means being pleasant towards them .
She is not there to entertain herself.

Ah. She got it from her mamma.

Your daughter wasn’t doing her job properly. Whether it’s McDonalds or a three Michelin star restaurant, making eye contact, smiling and being polite to a customer is basic manners. Not stopping your conversation or looking at them is very poor.

Your job as a mum is to let her know the customer was right to report her and explain why.

Nah. I think OP IS the daughter who joined MN late on a Friday night specifically to make this post.

Her prose style is very Kevin the Teenager.

McDonald's or no, customer service is customer service. DD has now learnt that work is for working, and there's a time and place to mess about with mates.

I worked nights at Sainsbury's when I was 16, we used to have a laugh but as soon as customers came to the till it was time to be serious. It's preparation for reality and also teaches you how to communicate with a range of people and manage yourself. This is something that a lot of young people find challenging (15 years exp in education, youth offending, social work, cyp mental health). Your DD is lucky to get the opportunity to learn this skill , it'll be great for her going forwards. Live and learn

I do expect worse service from a fast food joint than a fancy restaurant. It’s called fast food for a reason, however chatting to your friend while serving someone is a massive no no even in fast food or primark for example. She’s not even doing the minimum needed, eye contact, basic hello, here’s your order, bye.

Im unsure what you wanted from this thread OP?

I'm surprised your dd was so upset about being told off. It was fair surely, she must know that? Or isn't she used to being told when she does something wrong?

I think the customer did the right thing. Yes, this is fast food and you don't necessarily expect top quality service, so imagine how badly your dd must have behaved for the customer to ask for the manager. Of course she was right to tell them about it. How else will the manager know that there is a rude employee offending customers?

I hope you told her she was out of order and needs to behave respectfully.

I'd have complained about her as well. She sounds very bad mannered and rude. My children both worked while still at school and I'd have been really angry with them if they'd done this. I expect at least a basic level service at McDonald's and that includes good manners.

I wonder this too . . . .

Did the OP seriously think that she would get support for her view that her DD had been maliciously reported and had ended up being reprimanded? I'm always astonished by these threads where PP reports a scenario, the majority of OP's respond with a different view and helpful advice and the PP still maintains their original stance

By the way, has anyone noticed OP's username and felt that, in their responses, they are bear baiting? 🤔

It’s a good lesson for your daughter.

We can all see where your daughter gets her rudeness from. You’re being the prime example of what rude is with all of your replies…

Our McDonald’s isn’t full of teenagers. The staff are all ages.
If she was rude I would complain. I work in customer service and receive feedback all the time.

OP, did you not tell your DD that she was in the wrong and should have been more polite?

I don’t see how there could be anything unreasonable in what the manager said.

Hopefully DD has learned a life lesson from this and will know what it means to be professional in the workplace.