their annual accounts to end of March 2023 show FTE employees of 35 up from 28 the year before - including the CEO and others in 'senior management' that is a small organisation and very normal where services are being offered for the CEO to have some time allocated to doing that to keep in touch and relevant.
Your assertion:
front line service provision is never the role of a CEO in any charity or business ever
is clearly incorrect - even Richard Branson - CEO of a much bigger organisation is often on the frontline - as are most modern CEOs...
but it is great to know that you have it all tidily packaged up and have decided the best way for the millions of small businesses and charities to operate - I wonder whether you should be out telling them though as most of them don't seem to have heard your message that front line service provision is never the role of a CEO in any charity or business ever
I might even have to remember that in my own business where I am not the sole person, but I am CEO and I am still very involved with my clients - no way otherwise of keeping in touch...