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Share your dilemmas and get honest opinions from other Mumsnetters.

Imagine having a 1 star review you left online go viral

136 replies

Treesarenotgreene · 06/05/2024 05:51

Has anyone else seen this ? 🤣 family leave bad review about a waitress because their child was crying so much she suggested they move onto the heated patio, instead they left and then emailed in the review and also left it on google it looks like.

The waitress has had it printed onto a t shirt and it's gone insanely viral.

She said she had an ocular migraine and it wasn't her best day at work, but other customers were looking at her to do something about the crying toddler so she suggested they move outside (in November ) and they left.

I'd be so embarrassed I left such a review and now the entire internet has seen it printed on a shirt.

Here is a Non daily mail link

www.hertfordshiremercury.co.uk/news/uk-world-news/waitress-turns-angry-customers-one-9260836

Imagine having a 1 star review you left online go viral
OP posts:
MILhere · 06/05/2024 14:30

Maverickess · 06/05/2024 14:13

The review is their opinion, it's what reviews are for.
However I do suspect the waitress wouldn't have done what she did if the reviewer hadn't named her - it looks like an attempt to humiliate, and even hospitality staff have a right to privacy. I don't think it should be allowed to publish names in reviews.
What happened wasn't dangerous or illegal, naming the waitress was punishment and she reacted by turning the tables a little.

Some people are too fond of trying to start an online witch hunt over stuff like this. It has real concequences for the people named past leaving somewhere you want to eat and being offended at being asked to consider others using the same space as you.

Not a single soul would be interested in a witch hunt over a google review on some random restaurant. If there is a witch hunt, she created it all by herself.

sophi1995 · 06/05/2024 14:44

Seems very defensive on the waitresses part, I'm mostly indifferent but if I was going to feel embarrassed for anyone then it's the waitress.

TomeTome · 06/05/2024 15:22

WillimNot · 06/05/2024 12:21

It's a heated patio. And a child screaming is going to impact other patrons. Id rather one entitled parent didn't return than lots of others who want a place where the staff deal with stuff like this.

We’re all different. I think it’s an appalling way to test anyone.

Maverickess · 06/05/2024 15:30

MILhere · 06/05/2024 14:30

Not a single soul would be interested in a witch hunt over a google review on some random restaurant. If there is a witch hunt, she created it all by herself.

Well having been on the recieving end I disagree. Why name her at all publicly? The review would have been the same with the words 'the waitress' rather than her name.

I wasn't even there when an incident occurred and I was then (wrongly - similar name but not mine) named in a review that called me a child hater and other derogatory things. There were comments on the review calling me all sorts and then I had people who'd read them commenting to my face negatively.
And yes I said "That wasn't me" to be met with "Of course you'd say that". Felt great that did, had to stop wearing my badge for a while and remove myself from FB for a while as people were tagging me and then I was getting directed insults.

It was nothing other than revenge for a colleague asking someone politely to stop their child running around (similar situation to here) and unfortunately that revenge was targeted at the wrong person and I was the one who had to deal with the concequences. So as I said, I disagree that no one is interested.

So no, I don't think people should be allowed to name staff online, names should be removed by the site if they're put on.

Hobblley · 06/05/2024 15:43

Maverickess · 06/05/2024 15:30

Well having been on the recieving end I disagree. Why name her at all publicly? The review would have been the same with the words 'the waitress' rather than her name.

I wasn't even there when an incident occurred and I was then (wrongly - similar name but not mine) named in a review that called me a child hater and other derogatory things. There were comments on the review calling me all sorts and then I had people who'd read them commenting to my face negatively.
And yes I said "That wasn't me" to be met with "Of course you'd say that". Felt great that did, had to stop wearing my badge for a while and remove myself from FB for a while as people were tagging me and then I was getting directed insults.

It was nothing other than revenge for a colleague asking someone politely to stop their child running around (similar situation to here) and unfortunately that revenge was targeted at the wrong person and I was the one who had to deal with the concequences. So as I said, I disagree that no one is interested.

So no, I don't think people should be allowed to name staff online, names should be removed by the site if they're put on.

I completely agree.

I used to work in retail and refused to wear my name badge, I gave customers a different name if they asked.

Just because you work with the public, your privacy should still be respected.

Toastjusttoast · 06/05/2024 16:25

It seems like a weird way to deal with conflict. If the review was funny it’d make more sense.

Goldbar · 06/05/2024 16:26

I agree that the reviewer was wrong to name the member of staff.

DodoTired · 06/05/2024 16:34

Waitress has nothing to be proud of, but hey, if she thinks she has 🤣🤣🤣

NeverDropYourMooncup · 06/05/2024 16:42

Saschka · 06/05/2024 08:29

I’m with the parents here. I wouldn’t be impressed to be told to sit outside in November either.

I'd have taken my screaming child home personally, not expect to plow through a burger and fries/whatever whilst the poor thing yowled its head off.

Giraffesandbottoms · 06/05/2024 16:49

NeverDropYourMooncup · 06/05/2024 16:42

I'd have taken my screaming child home personally, not expect to plow through a burger and fries/whatever whilst the poor thing yowled its head off.

This

Prawncow · 06/05/2024 16:56

TomeTome · 06/05/2024 15:22

We’re all different. I think it’s an appalling way to test anyone.

Taking a crying toddler outside to calm down, so you’re not disrupting everyone else’s meal, used to be called parenting.

Cupofsquash · 06/05/2024 17:07

Isitovernow123 · 06/05/2024 08:37

I was eating in a restaurant yesterday where a teenage boy was remonstrating with his parents as they had taken his phone off him. 20 min he went on, they just ignored him whilst quietly finishing off their food.

When they were done, they paid the bill and left, with the still angry teenage (phoneless) in tow. They also paid for the tables around them to have a drink prior to leaving.

Would be nice if people picked up their toddlers and walk outside with them so other can get some peace - the constant noise is very grating. I still can’t understand why people think taking young kids to a cafe, without thinking about what they can do there.

I still can’t understand why people think taking young kids to a cafe, without thinking about what they can do there.

Because if you never take them anywhere, they'll never learn how to behave appropriately in various different places. They need to experience things.

Giraffesandbottoms · 06/05/2024 17:16

Cupofsquash · 06/05/2024 17:07

I still can’t understand why people think taking young kids to a cafe, without thinking about what they can do there.

Because if you never take them anywhere, they'll never learn how to behave appropriately in various different places. They need to experience things.

Sure, but you get in and get out, and build it up. You don’t go and aim for a lengthy meal!

abracadabra1980 · 06/05/2024 17:19

Having the t-shirt made is ott attention seeking. So distasteful, regardless of what the waitress did.

SadOrWickedFairy · 06/05/2024 17:27

Cupofsquash · 06/05/2024 17:07

I still can’t understand why people think taking young kids to a cafe, without thinking about what they can do there.

Because if you never take them anywhere, they'll never learn how to behave appropriately in various different places. They need to experience things.

And part of that experience is to teach them to behave, be considerate of others and the consequences of not doing so, sadly far too many parents these days fail to do any of that then are affronted when they and their children are not welcome.

StealthIguana · 06/05/2024 17:27

She's turning an entitled review around and showing them it doesn't bother her, I actually think good for her.
I can't imagine having to deal with the public feeling unwell, and having to say the obvious to a pair of adults (to take their screaming child outside) while the rest of the customers are unhappy/complaining about the noise was probably the straw that broke the camel's back.

Saschka · 06/05/2024 17:28

NeverDropYourMooncup · 06/05/2024 16:42

I'd have taken my screaming child home personally, not expect to plow through a burger and fries/whatever whilst the poor thing yowled its head off.

I am assuming the parents dealt with the hunger/nappy/whatever else was making the baby cry, and it stopped.

Giraffesandbottoms · 06/05/2024 17:32

Saschka · 06/05/2024 17:28

I am assuming the parents dealt with the hunger/nappy/whatever else was making the baby cry, and it stopped.

But sometimes the baby is just bored. You know, because they want to be rolling around on the floor/exploring and not constrained! There is only so long a few toys can hold out

Saschka · 06/05/2024 17:40

Even that isn’t generally non-stop screaming.

Some reports are saying baby, some are saying toddler. A four month old baby is highly unlikely to be screaming for hours for no reason. A two year old could be throwing a tantrum, and I’d take the child outside for a time out in that situation.

Giraffesandbottoms · 06/05/2024 17:51

Saschka · 06/05/2024 17:40

Even that isn’t generally non-stop screaming.

Some reports are saying baby, some are saying toddler. A four month old baby is highly unlikely to be screaming for hours for no reason. A two year old could be throwing a tantrum, and I’d take the child outside for a time out in that situation.

But you wouldn’t take a 4 month old screaming baby outside? If I couldn’t settle baby in a timely fashion I would be settling outside/leave

Saschka · 06/05/2024 17:54

Giraffesandbottoms · 06/05/2024 17:51

But you wouldn’t take a 4 month old screaming baby outside? If I couldn’t settle baby in a timely fashion I would be settling outside/leave

If the four month old baby was screaming non-stop and couldn’t be consoled, I’d go home. I just think that was probably not the situation here.

Americano75 · 06/05/2024 18:23

Nothing about that lassie's instagram says 'child friendly'. 😆

Jc2001 · 06/05/2024 18:48

Cupofsquash · 06/05/2024 17:07

I still can’t understand why people think taking young kids to a cafe, without thinking about what they can do there.

Because if you never take them anywhere, they'll never learn how to behave appropriately in various different places. They need to experience things.

We're talking about babies here not toddlers. What exactly is a baby going to learn by being taken to a restaurant?

MsCheeryble · 06/05/2024 19:02

The waitress may come to regret this when she's job-hunting in future. Employers do tend to check social media and won't be too impressed.

SluggyMuggy · 06/05/2024 19:52

Jc2001 · 06/05/2024 18:48

We're talking about babies here not toddlers. What exactly is a baby going to learn by being taken to a restaurant?

Edited

Exactly. And going to a restaurant is not for the benefit of the baby, it is for the adults.

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