to think McDonald's have lost the main idea of "fast food"

[urwildquoter24]

It's not even fast anymore. It takes at least 15 minutes on a good day to get food, and on a bad day even longer. The drive-thru is even worse, I was in there last weekend and there were three cars in front of me and took half an hour to get my food and go.

I haven't even seen McDonald's do anything particularly creative recently. They're just bringing back old things and the food really doesn't look anything like in there adverts (which we established years ago)

And don't start about the new Happy Meal toys!!!

McDonald's is basically where fast food started, and now I think it's lost it a bit.

I think a lot of that is to do with cultural expectations. Japan has certain expectations as customers and therefore so do the service providers as they know that they will lose custom if they dont meet those expectations.

Whereas other places they know that people have come to accept "that'll do". The UK has been trained to accept "that'll do" and when you combine that with the cultural training of "Well I dont want to make a fuss......" thats how they get away with this shit.

I dont think its the staff, its the franchisees. Stick a few of them from around here in America or Japan or South Korea for a few months and they would soon learn what the rest of the world expects!

I always complain. I am not in the slightest bit bothered about making a fuss. If I order and pay for hot fresh food that has taken 20 minutes to arrive (which incidentally is considered standard waiting for a cooked to order meal in a pub, any longer and its ok to ask where your food is) then I expect hot fresh food, especially since their prices shot up. And I will always demand a freshly cooked replacement if I dont get it. Personally I can take or leave McD's but DD likes it so we go about once a month.

I don’t ever go anymore because the prices are insane. If you’re getting shit quality fast food it should at least be cheap

I do eat there not through choice as my friends are generally fussy eaters.

If my friends had my tastes in food - we would be eating at Asian cuisine restaurants.

Most McDs food I find is mediocre but their Sausage McMuffins are my favourite. Tried the various sausage patties that some supermarkets sell but they are not as good as McDs

The McDs near me is a no go area during the school holidays and evenings as teens hang in there all day and security turf them out. Most don’t eat anything there.

Think some places they are only drive thru after 6pm due to the chav teens

Thing is that in supermarkets and petrol stations and convenience stores all over the country, they have "hot" food cabinets where the customers can help themselves to breakfast buns, burgers, sausage rolls, pasties, etc., than are still hot when bought, but which could have been there quite a while.

We don't see huge numbers of injuries from customers picking their own out of these kinds of hot cabinets, do we?

Is it Amsterdam where they actually have vending machines for the likes of chips, burgers and hot dogs? They manage to keep those hot whilst they're in the machine pending being bought, and, like shops etc., they won't have the same throughput of products as your typical McDonalds.

I just don't see any excuse for McDonalds food to be luke warm or even cold when it's handed over at the counter or drive through window. It must have be sat around for a long time for that to happen, i.e. burger patties batched cooked and left in trays until needed, or poor stock rotation, i.e. using newer chips before older ones, etc.

Funny that I've never had "cold" food served from a Burger King or KFC. Plenty of times, I've been stood at a Burger King counter and noticed the tray of chips fried earlier, and hoped they'd be served to someone else and I'd get fresh, but then pleasantly surprised when I do get the fries I'd watched sat there for a while whilst the burgers were being cooked, to find they're still hot and fresh. BK and KFC must be doing something different to McDonalds, as very rarely can you say that McDonalds burgers and fries are actually fresh and hot! (Certainly in the ones we frequent anyway!).

The just eats/deliveroo orders have massively increased wait times.

My son's friend was due to arrive at our house and he called to McDonalds on his way. He got there at 3.00pm, ordered his food around 3.15pm and the food finally arrived at 3.40pm!

Well, what can I say?!, I have done food for my family and professionally and I come from a country that has their gastronomy recognised by UNESCO as an intangible cultural heritage, so I think I have a chance of hitting that sweet spot 😂

I cook loads of different cuisines from scratch, used to be a chef, get excited by fresh food. I am fit and healthy

I still LOVE a maccy ds! They just hit the spot sometimes, they are guaranteed tastiness. Love the breakfast too and the coffee.
The popularity doesn't lie.
And yes adults over 20 eat them, have you seen the customer demographic? All ages and walks of life.
Some proper miseries on this thread

My Ds works at 'Maccies' during his uni holidays having worked there since Sixth Form, therefore is a seasoned pro
Staff turnover is high and it's often young and inexperienced staff. The brand is making more food to order so that can hold up things. Although if there is a slight wait for food I don't think it's acceptable to call the manager a fat c... which is what happened the other day!

Last time I ordered breakfast in one, it took 7 mins. I think your mileage may vary

We ordered 3 meals, not a drive through, no kidding it took 40 mins, I asked several times where meal is and was just told it was coming, eventually asked for manager who was the rudest person ever and said well we did order a lot and she is short staffed, amazed that firstly they thought 3 meals was a lot and then amazed at her attitude, they def have lost their way

McDonalds aren't in the business of fast food, they are in the real-estate business and earn most of their money from land ownership/renting to franchises.

Which probably explains why they're not really bothered about being creative when it comes to their menu.

I don't use mcdonalds now because of this.
There's two near me and last time I ate inside at the one, it took 20mins for our food to come out.
The drive throughs (at both) take 20mins to get through and then they often ask you to park up and wait for food.
Don't order delivery anymore either, because it always arrives cold.
They also often forget items when using the drive through or delivery service.
It's just not worth it anymore and it's become quite pricey for what it is.

McDonald’s has been mentioned as the original fast food restaurant. Nope. It’s these guys:
https://en.m.wikipedia.org/wiki/White_Castle_(restaurant)

We had Big Mac meals delivered once without the chips! 🍟 Totally insane - even the happy meal nuggets didn’t have any chips. They’ve also missed out our McFlurry’s before. Always something missing on Uber eats.

Cold, slow food. I've stopped going now. Dreadful and overpriced. My kids are too old for the happy meals now anyway. There are better alternatives. We found a lovely cafe that does a great breakfast and costs the same as a mcdonalds breakfast for all of us. Mcdonalds is no longer convenient.

Short answer GO SOMEWHERE ELSE IF UOUR NOT HAPPY WITH THEOR SERVICE FFS moaning on here isn’t going to get your Big Mac cooked any faster far too many fucking melts in the country with nothing better to worry about!!

My local one has started building burgers to order, they use to have a few ready to go but that’s seems to have stopped.

Learn to plan and shop and cook.

I cannot believe I am listening to someone complaining about fast food not being fast enough .... and too dumb to take responsibility for providing their own meals.

It's not even a rant about "Friday nights" ... It's a rant about anytime expecting MacDonalds to provide their basic meals within a few minutes.

Food sucks. No healthy options. Toys suck. Long waits. Boring, prison like restaurant design. Also not cheap. The only reason I go to a mcdonalds is for a mcflurry at the drive through. They're not what they used to be at all.

Rothwell on the A14, is our regular part 1 of 3 stops, and I have no complaints despite it bring incredibly busy with a teeny car park.

If u r reading this Ronnie McD, compliments to the manager there.

I wonder if you live in the same town as me. A town near Brighton as this queue often blocks the roundabout. Cause’s chaos!

I want to know who the fuck gets McDonald's delivered? The world has gone mad. Unless you live a few mins from the restaurant (in which case why not just go there FFS) then it must be horrible by the time it's delivered. Fucking weird.

I agree with PPs who have said it's the Just Eat/Uber Eats that is making the restaurants slower. My local is dreadful and all the delivery drivers park like total cunts too, causing traffic jams and parking on pavements blocking them.

I'm all for convenience in modern life, but having shitty quality "fast" food like McDonald's delivered really is the thin end of the wedge.

Although that said I love a McSpicy (and the McSpicy x Frank's RedHot was my most favouritest McDonald's burger ever).

Depends where you live I guess. No complaints here, it's always fast and they even apologise if it takes a bit longer than usual.

I want to know who the fuck gets McDonald's delivered? The world has gone mad. Unless you live a few mins from the restaurant (in which case why not just go there FFS) then it must be horrible by the time it's delivered. Fucking weird.

I agree with that. The world has indeed gone mad! I always eat there as even by the time I take it home myself (a short journey) it's on the cold side.