I have an invisible disability (neurological) and I was made to feel really small and stupid during our shop visit today. I have only recently began joining my husband and children on the weekly shop again run to rebuild my confidence after an operation.
The cashier was scanning very quickly and the shopping was piling up before my husband was able to get to it. I was keeping an eye on our son (who has special needs and is prone to running off)
She remarked to me, in a way I can only describe as sarcastically, that I should help him.
Following this, because we were paying for the shopping in two parts (because I was using a healthy start card for my fruit and vegetables) she then commented to me again that I should have just used that card in the first part of the shop. That part of the shopping totalled £68, it wouldn't have worked because there was only £17 on the healthy start card IE enough for the fruit and veg only.
I felt put on the spot and under pressure as I stood there trying to work out if I had made a mistake. Other people in the queue were looking at me and I was embarrassed.
My processing isn't very quick and I can only do things the way that I know them. It took my husband explaining to me after we left the shop that she was wrong and the way I did it was fine as it would have been declined if I had done as she said I should
I'm generally a very laid back person and this is the first time I've ever felt the need to make a complaint like this but I left the shop feeling humiliated, judged and very small.