Airbnb host, was I wrong?

[newmomaboutthreads]

I had a guest stay at my airbnb. He was a bit difficult but one area of contention. Was I wrong?
He WhatsApp'd messaged me (which I hate as he should be using airbnb platform unless it's an emergency but anyway) to say there are not enough mugs and glasses as there are 6 of them. The apartment does sleep 6, in 3 double beds. I asked him what was there and he replied only 5 wine glasses and 4 mugs. I apologised and said some must have been broken and I will get some to him asap in the morning. (He messaged at midnight)
I went out and bought replacements, rung the door bell a few times, there was no answer, so I used my key to put in the missing mugs and glasses.
I then get phone calls and messages later that night furious that I entered my airbnb apartment when he was not in to replace the missing items.
Things like this have happened in the past and guests have never had an issue.
Was I wrong?

No you were not don't rent to him again. What a jerk wants something gets it then complains.however you need to check inventory before guest arrive

I have used Airbnb many times and I think you were fine just letting yourself in to replace the items.
To be contacting you at midnight make the impression that there was some urgency in the need for them so the fact you replaced them as soon as possible..?? Is this not what would happen if you were staying in say a hotel and items needed replaced? Also people getting their knickers in a twist about being 1 wine glass and 2 mugs short...not world ending. Its Airbnb for flip sake not a 5* hotel

Hi .I have been reading a message with you about the Airbnb site. I once did Airbnb a few years ago and I had nothing but trouble with the guests who were staying in my apartment. I would never ever do that again. As the guests were very ungrateful and they left bed bugs in my bed. I had to pay for a new one.

No you definitely weren't wrong. It's not the same thing at all as a long term let. Personally, I'd have been grateful.

I would have been really angry tbh. It’s absolute bare minimum to expect privacy when you are paying for a room/property for the night. They could have literally been have s*x in the kitchen for all you know and you would have walked in on them! Lol. I would have messaged/called them and arranged a time that works for them to bring the things around for future ref. But this really shouldn’t have happened in the first place; whoever cleaned the property should have notified you of this as soon as they became aware as mugs/glasses are bog standard.

I don't think you had any choice but to let yourself in. But I think you always needs loads of crockery and not just 6 of everything.

You only went in because he requested items. This has happened several times when I’ve been away.
I don’t think you’ve done anything wrong.

Yes, but you couldn’t drink a cup of tea from a wine glass. Imagine having a long journey, getting to your Air BnB and gasping for a tea or coffee and there not being enough mugs for you all to have a hot drink. What d’you do? Wait for 2 people to finish and use their mugs? That’s a bit shit, they’re not camping or staying somewhere for free, they’ve paid for this. Or imagining hiring the house for someone’s 50th and bringing a good bottle of champagne and drinking from a mug! No thanks.

The responses here made me laugh. Do you people even travel?

I had plenty of occasions when I needed something extra, and they just came into the room/house/flat whenever. Why would it be a violation if you need something and they need to replace it?
Once the owner of the Airbnb travelled an hour to bring the cot bed that I requested before and they forgot to put it there. We weren't in, so they just went into the house and left it. So what? Expect them not to come in and travel back when is more convenient for me?
When you are in a hotel, you don't allow room cleaning when you aren't in the room?
Some comments are just ridiculous.

if they drunk wine out of a mug #(ugh) then they would be 2 mugs short!

TBH I can see this from both sides - I think the lesson from this is that a) you need to make sure you have 6 of everything for a 6 person residence (most places I have do that - people cannot bitch that they need to rinse a mug, but if you can be bothered to provide extra, I would do that); and b) if you need to visit/drop items during a booking you arrange when/how that will be done according to the individual guests’ preference.

IME if a host has had to drop additional items (wine glasses etc), they’ve usually offered an apology gift, like wine/local biscuits etc in acknowledgement of not meeting expectations initially, too.

It isnt a hotel though! staying in a hotel is like a guest sleeping in one of your bedrooms, an air B&b let is like renting your house
You need to supply your cleaner with a stock of spares

No you were not wrong. It would have been a good idea to check the number of glasses etc but it was a small oversight which you attempted to rectify as soon as possible. He had a massive over reaction and in my opinion he was very rude,
I wouldn’t have him stay again. Life is too short to have to put up with temper tantrums from adult men.

Hotels have safes and do not disturb sign.

As a host of a holiday let I use a key safe. The code is changed after every guest leaves and this is what I get cleaners/tradesmen's etc to use to access the property.

I am available by contact number for anything the guests need. I understand midnight is late for a message but it's something I have to accept as a host.

Yes, sorry but you were wrong to let yourself in when he could have been on the loo or anything!! You should also make sure you have enough cups for goodness sake if you're running an Airbnb..

You do not enter unless there's an emergency or you've OKd it. And you should make sure there are adequate supplies.

Staying somewhere to find the bare minimum of crockery, glasses etc is annoying. Find fewer than one per guest is unacceptable. It’s not as if a few mugs and glasses are expensive.

Like other posters, I fail to see why you couldn’t WhatsApp to ask if okay to put the items in the flat.

You should check the equipment after each stay.
You should only enter while guests are out- much like in a hotel.
Yes he messaged at midnight but probably meant for you to read in the morning and leave outside in time for breakfast.

If the glasses/mugs were the only issue, I would have just drank wine out of the mug or whatever. To send a WhatsApp over this at midnight is unhinged IMO. And then to whinge when the items are dropped off into the property is even worse. Although there should have been sufficient crockery, it was a very minor issue and he has whinged like a useless baby over it.

Well you dropping things off wouldn't have bothered me but self-catering place should always have spares.

Nothing says cheap quite like having the least amount of crockery etc you need to eat a one course meal so that would have pissed me right off.

"Cleaners and staff go into occupied rooms all the time, for all sorts of reasons"

No, they don't if you put 'do not disturb'.

I think you were in the wrong on both counts

Fully agreed - I'd be furious if an airbnb host did that. Bad enough it wasn't properly equipped in the first place, but entering the rented airbnb is not okay.

Wouldn’t have bothered me if you’d popped in to drop off the cups etc.

He sounds an unreasonable bully op. Hope you leave him a bad review.

I don’t think you did anything wrong. Yes, regular inventory needs to be taken between guests but you made a genuine mistake - we all do sometimes! If I had been your guest I would have been grateful that you planned to correct the issue asap. Then if you hadn’t rung the bell before I left to go out the next morning I would have assumed you’d leave the items in the flat while I was out. I think it’s very disappointing they should have made such a fuss about you doing what you said you would do ie bring round the missing items. They just sound like quite rude, intolerant guests.