Airbnb host, was I wrong?

[newmomaboutthreads]

I had a guest stay at my airbnb. He was a bit difficult but one area of contention. Was I wrong?
He WhatsApp'd messaged me (which I hate as he should be using airbnb platform unless it's an emergency but anyway) to say there are not enough mugs and glasses as there are 6 of them. The apartment does sleep 6, in 3 double beds. I asked him what was there and he replied only 5 wine glasses and 4 mugs. I apologised and said some must have been broken and I will get some to him asap in the morning. (He messaged at midnight)
I went out and bought replacements, rung the door bell a few times, there was no answer, so I used my key to put in the missing mugs and glasses.
I then get phone calls and messages later that night furious that I entered my airbnb apartment when he was not in to replace the missing items.
Things like this have happened in the past and guests have never had an issue.
Was I wrong?

How does hot coffee in a wine glass work?

Yes, you were wrong on two counts:

Not enough mugs and glasses.

Letting yourself into his holiday accommodation without telling him. This is violating: it's his space while he's renting it from you.

You should have at least phoned him to ask permission.

As he wasn't there, you should have said you tried to deliver the replacements but he wasn't in, and to please contact you to arrange a time for you to come.

What a refreshing AIBU
Op - AIBU?
Vast majority of posters - yes
Op - ok points taken onboard and will change how I do things

Yes it is her property, no she's not entitled to let herself in. Airbnb rules are very clear that she's not allowed to just let herself in.

Maybe you should read up on the rules of AirBnB before you tell OP she was right

I think lesson learnt, visit the property and check things like staples, mugs, glasses etc after every visit.

Also agree with the guests that's it's ok to drop them in if they aren't in the property or you'll leave them in a safe place

You were wrong. For a start, as the property owner you should absolutely be on top of the inventory and over-provide to allow for breakages, and check and replace items at the end of every stay! If there are 6 guests and only 4 mugs, I’d be very peeved at the lack of care and inconvenience. And I wouldn’t want even the owner accessing the property if I wasn’t there. It’s an invasion of privacy at the very least. Please get your act together.

I’m an Airbnb host and I would never enter a property during the rental period without the guest’s permission on writing via the app. It’s just not worth it! Major hassle if they complain and Airbnb love refunding guests for the slightest thing! I would have left the items in the doorstep or messaged the guest to ask to enter before going in.

I wouldn't be bothered about something so minimal.

I booked an Airbnb and double checked beforehand that the hot tub was definitely available as it was one of the main reasons for booking. I even got instructions how to heat it. I messaged again to ask if it would heated when we got there, to told it wasn't available. It didn't say on the listing it wasn't available.

You clearly went out of your way to sort the problem. Ignore the keyboard warriors. If this is the only problem you've encountered, then you're doing a good job.

🙂

What does the AirBnB contract say about access by the host? I imagine you should stick by that.

Yes you were.

You should have two of everything for a six-sleeper. Your guest was probably quite p’d off at having to message at midnight.

You absolutely should not have gone in when they didn’t answer the door. Not acceptable. You don’t know why they didn’t answer. Totally invasive.

I’d be leaving you a terrible review.

Yes you’re wrong - you should make sure there is sufficient stock for what’s advertised and even only have six mugs for an accommodation that sleeps six is a bit tight. You shouldn’t have gone in just because there was no answer doesn’t mean they weren’t home - actually quite scary to have someone just walk into a house you are staying in

I would have just made do with the lack of utensils probably but I don’t like to complain. I’ve drink wine out of candle holders before so I’m easy to please

I am an airbnb host and originally I read this and thought oh no you shouldn’t have gone in. However, after telling my husband he made the very valid point…. If it was a hotel they would have gone in. If you request something when staying in a hotel they put it in your room for you.
l don’t think YABU for going in.

You are exactly the type of host who should not be allowed to run short term accommodation. I run several and I wouldn’t dream of doing this. I would imagine if you can’t even ensure your guests have sufficient supplies for maximum number guests then you probably aren’t complying with all the new FRA rules either. Hopefully new legislation will ensure unprofessional hosts are weeded out so guests in the short term staycation sector can enjoy safe and private high quality accommodation by those of us that take this small section of the hospitality industry very seriously.

So you think its okay for hosts to break the T&Cs they agreed to when signing up?

I think you did your best, and I really Cannot believe some of the comments on here, but then I would not have stomped about being a wine glass down in the first place.

You were wrong 100%. It is crystal clear in Airbnb’s terms.

What we do allow. Host re-entry: Hosts may re-enter their property, or enter a guest's dedicated room in a shared stay, during a reservation only when there is an objective emergency, or after a guest has given explicit permission and the guest has a clear understanding of what the interactions will be and when.

And are you skimping on supplies and saying 6 can sleep? Anyone would be appalled. If you slept in a hotel and registered 4 guests and there were only water, glasses, towels etc for 2…?

Would you also not care that only four people in a party of six could have a hot drink? People are paying to stay there, so all guests should have easy access to cups, plates, bowls etc, rather than taking turns to use them.

Hmmm no, i suppose I don’t. I don’t know all the rules off the top of my head. I was merely saying they’ve requested something, OP has tried to be accommodating and correcting their mistake. Against T&Cs or not a lot of guests would think it was decent service.

I think OP is being really unfairly attacked here after literally saying… thanks for all the replies I can where I’ve gone wrong here and will change in future.

I would be pleased if I’d requested an item, gone out and found it ready for me on my return. so I don’t think you did anything wrong there.

Bit rubbish not to have more than enough crockery/glasses per guest, let alone one of each.

When you told him you’d bring some by in the morning, you should’ve clarified then whether he wanted to agree a time to receive them or he was happy for you to enter if they were out. I don’t think it’s the end of the world though, just explain you were trying to resolve your error asap but went about it the wrong way and apologise for both. It isn’t that big a deal.

AirBnB experiences vary wildly. I've stayed at high-end AirBnBs which come all sorts of rules, regulations and penalties for breaking even the slightest ones. In those rentals, I would expect a seamless experience and the most basic, the correct number of places settings from the onset. I would also expect my privacy. If however it's a laid back rental without lots of rules and priced accordingly, I will and have in the past made do and go out and buy a few paper cups. It all depends on how the rental was pitched. It works both ways.

Golly some of these comments are completely anal and extreme from t’s & c’s one wine glass short to other air bnb owners, frankly I would revert to booking.com as this is extreme weirdness. ( my other half is an international lawyer, we travel 6 months of the year and would never dream about making a song and dance about a wine glass ). Get a Life.