Airbnb host, was I wrong?

[newmomaboutthreads]

I had a guest stay at my airbnb. He was a bit difficult but one area of contention. Was I wrong?
He WhatsApp'd messaged me (which I hate as he should be using airbnb platform unless it's an emergency but anyway) to say there are not enough mugs and glasses as there are 6 of them. The apartment does sleep 6, in 3 double beds. I asked him what was there and he replied only 5 wine glasses and 4 mugs. I apologised and said some must have been broken and I will get some to him asap in the morning. (He messaged at midnight)
I went out and bought replacements, rung the door bell a few times, there was no answer, so I used my key to put in the missing mugs and glasses.
I then get phone calls and messages later that night furious that I entered my airbnb apartment when he was not in to replace the missing items.
Things like this have happened in the past and guests have never had an issue.
Was I wrong?

I stayed in an airbnb once that slept 7 (although there were only five of us). There were about 100 glasses, for every kind of drink you could imagine.
And four small mugs.
We went out and bought another four mugs of the dullest cheapest sort we could, and left them there. We didn't want the next guests to suffer the way we had 😅

You shouldn’t have entered without him being there and getting his permission . I had a landlady who kept entering the property without my permission and moving things around in my room . So I know how infuriating it is.

Yes I realise that was off the point but it seems a lot of hoo-ha on both sides. He's a brat messaging at midnight, you should probably have messaged back in the morning saying 'when can I drop the mugs round for you?'.

I disagree, simply for the reason the air b n b was clearly significantly under supplied. As such, it was either always kept on meagre supplies, or the op hasn’t checked for a very long time and an awful lot has been broken, from her posts it is clearly the former.

people need glasses for juice, for wine, for soft drinks, for spirits and mixers, for water. They want more than one mug, not to have to wash and reuse.

Christ if she’s tight she can go to a charity shop , buy some cheap stuff from b&m or Amazon. But running an air b n b, charging people, and not providing the basics is not ok.

That's a totally invalid point as it's not an hotel and it's specifically against Airbnb rules to go into the property

Don't listen to your husband, you were right in the first place

I'd have been really annoyed to be on holiday and have the owner barge in with a key. Its supposed to be private. I rented an air bnb once and woke up to the owner in the garden and that really bothered me!!

It's not like a rented flat. It's like a hotel. You can let yourself in to replace cups he's requested o think.

Really? Even if you were on the toilet/in the shower/having sex?

This is getting silly now, are you not seeing the links and screenshots from Airbnb saying it's not allowed or are you seeing them but think you know better?

Actually now I reread it, maybe you don't know what Airbnb is

This

YABU on both counts

We ran an AirB&B for a while. We always made sure there was enough crockery etc for guests. We’d never go into the house if noone was there.

Well. its part if doing business. I've done Airbnb and you get some good guests and some nightmares.
But , there should be enough crockery , cheap from supermarket.
And I wouldn't enter without permission. Really should have agreed a time and if no answer I would have left them by the door inside, definitely not in the kitchen. Someone may have been inappropriately dressed etc .
So as guests go I would say the blame is on you. in any case you should always be polite in your interactions .

I think it should depend on what your contract with him says. If you and he had not signed a contract saying you must not enter when he is not there, then you were wrong, and perhaps a note through the door telling him where to collect the items would be best.

Is the situation similar to a hotel? Staff are allowed to go into hotel rooms to clean etc., so if it is the same thing, then there should be no problem.

Well there’s a lot of pedantic people on here! If it was a hotel room or an actual B&B you would expect the host or housekeeping to enter your room or apartment to clean and make the bed etc… you may have been sort of mugs but that’s an easy mistake and you made every effort to rectify that. They then made no attempt to assist you in that they just went out. How were they expecting you to deliver replacement mugs or cups?

Personally, i'd say only a twat would be texting you to complain about being short of mugs at midnight.

I'm fussy, but I think this is just one of those things in life that aren't worth fussing over? Certainly not one worth bothering someone else about at midnight anyway.

I really do hope that the ridiculous comments don't make you feel disheartened. It's an oversight regarding cups or glasses. I've stayed at good hotels and had to remind the reception staff (but in no way being rude) that they'd still not brought enough towels to the room for each of us. I don't know why people feel the need to try and make a situation worse than it is by their comments. We live in a sh!t time at the moment and people need to be more supportive of each other.

Did you check his reviews before accepting his Booking . I expect he’s just a total twat . Don’t give it another thought but reply to his review as politely and professionally as yiu can muster xxx

Things happen, he could of messaged at anytime and I'm sure you'd of sorted it straight away. He messaged at midnight and you rectified it as soon as possible.

If you advised you'd go and get some and bring them round he should of said he wouldn't be in and let you know if it was going to be thay much of an issue. I don't think there's any harm in just putting them inside and leaving. No different to room service.

You did your best. Maybe just take note some people may not like it and just ask if you need to go round are they OK with you entering if they aren't there and also for inventory to be checked in between visits just incase. Some people just like to be annoying for the sake of it.

Don't let it get to you :)

Yes. I am so thorough before booking anything. I even took screenshots of the description whem I complained because I knew I wasn't in the wrong. Funnily enough, after I complained the description suddenly changed.

I think she’s got the point now, always do inventory and don’t go in without permission blah blah blah. Jesus mumsnet can verge on cyber bullying.

As an Airbnb host (not London), we have many more basic but functional cups, mugs, glasses etc than necessary- things get broken, taken (not so far in our place), but maybe always a good idea to have too much there?
I would never let myself in without consent- that’s a real no no, unless I was worried about anything….

What a bastard. Typical man.

Yes but not so great drinking tea out of a wine glass.

I honestly wouldn’t care less if I was keeping the property tidy etc I’d have no issue with this myself.

I think respondents here are being a bit harsh.

While I would have been put out a bit if there were not enough items, but to call at MIDNIGHT!!!

As a guest, I would have used the AirBNB contact point to notify missing items, and would have been delighted at your prompt response. A few cups short is not a threat to life.