Airbnb host, was I wrong?

[newmomaboutthreads]

I had a guest stay at my airbnb. He was a bit difficult but one area of contention. Was I wrong?
He WhatsApp'd messaged me (which I hate as he should be using airbnb platform unless it's an emergency but anyway) to say there are not enough mugs and glasses as there are 6 of them. The apartment does sleep 6, in 3 double beds. I asked him what was there and he replied only 5 wine glasses and 4 mugs. I apologised and said some must have been broken and I will get some to him asap in the morning. (He messaged at midnight)
I went out and bought replacements, rung the door bell a few times, there was no answer, so I used my key to put in the missing mugs and glasses.
I then get phone calls and messages later that night furious that I entered my airbnb apartment when he was not in to replace the missing items.
Things like this have happened in the past and guests have never had an issue.
Was I wrong?

They didn't call at MIDNIGHT!

HTH

What a bitch, typical airbnb host!

Maybe read the OPs posts?

Directly replacing missing items while I am out wouldn't have bothered me in the least but I would have expected those things to be replaced quickly - which is probably why he messaged you directly. Maybe you should have given him a time when you were turning up and I would have expected a message saying that you'd called round and as there was no answer you'd popped the things in the kitchen. Seeing poster's horrified reaction to you entering when they could have been having sex around the house and that it is against the rules, then maybe it would have been wise to have left them just inside the front door - but, like I said, it wouldn't have bothered me. It would have been annoying if he had rung at midnight, but I think a Whatsapp message is OK - he probably thought you's see it first thing and I expect he was irritated that they were having to make do.

Nope 100% wrong!!

But you just carry on making up your own rules and putting them out there!

I suppose the only thing to do different next time is to say "Is it ok if I go into the property to deliver the replacement items there when you're out?"

It wouldn't have bothered me that OP entered when I wasn't there.

I'm also with OP on he should use the AirBnB messaging platform not WhatsApp except in emergency. That's so that AirBnB can see everything pertinent to the service comms in case of dispute. Protects both sides.

If it makes you feel better OP: I never read the reviews or star ratings for AirBnB providers. I just plain forget to. Location, bed count & price matter more.

One item per guest is a bit stingy. I supply at least two sets of everything as they may not want to wash up immediately after eating or drinking.

This

When he WhatsApped you, did you not reply to say you’d sort out replacements in the morning but would need to let yourself in as nowhere to leave them outside? That then means he can say no please wait until he is there and arrange a time. Plenty of opportunity for communication.

You both were in the wrong.

You should have not entered when they weren't home. Him calling at Midnight about glasses was a bit too much.

They can drink wine out of a mug & orange juice out of a wine glass.

Maybe put 6 - Echo friendly disposable cups for hot/cold items on hand in a cabinet in case someone needs more cups?

If you have Supermarket or a Department Store nearby, can you have items delivered when you're not around if needed / or make arrangements with a corner store to deliver things if needed?

Can you put it in your T&C's that under certain circumstances you may be required to enter the accommodation? Of course if anything similar happens again you can learn from this scenario and double check with the guest it is OK to enter the accommodation for a a specific reason. Some people are impossible to please so no need to dwell any longer. They would have probably complained if they won a £1million pound and it was paid in fivers...

This. When replying to say you would bring more glasses and mugs, the timing or mechanism for delivery should have been agreed. All it took was a bit of forethought.

And if on the doorstep with mugs and no one was there, a WhatsApp might have got permission to enter in a couple of minutes.

He's a guest not the owner..

You can leave guests reviews on AirBnB.

@MNersSufferFromContextomy airbnb set the t&cs, so no that's not possible!

You meant no wrong - missing items were the cleaner's fault. He was totally out of order using Whatsapp. AirBnb specifically state to keep communication to their message system. Going inside was a mistake but I'm sure you knocked so if he was in the shower or having sex, he had earplugs in. Hindsight - remind the cleaner and don't go round without warning.

"In a hotel I can out a do not disturb sign up or request no room services at check in."

Exactly, they DON'T just walk in in hotels.

Well he wouldn't have been showering in the kitchen where she was putting the wine glasses. What a total knob end! I would have said to him "you're lucky I replied at all at that time of night...surely you should have noticed before Midnight that there weren't enough wine glasses. Did you want the issue fixed or not"?. Ahh God, I could never work in hospitality. You must need the patience of a saint.

So hypothetically you'd be quite happy for a random man (owner of Airbnb) to enter somewhere you were staying without warning while you were showering?

I really find that hard to believe

If I asked someone to deliver something for me then yeah fine, she's doing them a favour.

@Millie890 doing him a flavour how exactly?

Favour

My error, she said they messaged at midnight