To be taken aback by this request in Asda

[Anon133]

Hi everyone.

I’ve just come back from doing the weekly food shop at Asda and have been a bit taken aback by an incident.

Whilst scanning my packet of cereal bars with the Scan and Go handsets, a colleague doing some online told me that she needed them for her online order and I would have to give them back to her. I admit to being a bit taken aback by this request and told her ‘no,’ and speaking to the colleague in a short tone.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

YABU - I should’ve given them over.
YANBU - I was first to them and therefore should’ve kept them in my shop.

On a side note, does anyone else get fed up with the amount of online shoppers at busy times in the supermarket? There was at least 15 trolleys going round today whilst it was busy with regular customers, and not the first time.

My exact thoughts

YANBU!
Online shoppers are paying for the convenience of pickers getting their shopping. If an item is popular or limited that day - it's too bad!!
It's the luck of the draw - the same thing would have happened anyway even the online shopper had gone into the store themselves that day!!

Why would an online picker give a shit if a customer got their actual item or a substitute

YABU to worry about it. YWNBU not to give them to her. Supermarket orders that rely on shelf stock are ridiculous and anyone who orders one is taking pot luck. And you had it first, not your problem if it's gone out of stock as you have the last one. I'd complain as she had no right to say that to you whatsoever ("have to..." I don't think so!) and someone meeker could've handed something over they really needed or just not enjoyed the confrontation, no matter how polite, from the assistant.

Do you have your order delivered in the morning by any chance ? Do you shop at a big store that they use for online shopping ? Not all stores are used for online orders.

Orders are filled in order of delivery time because they don’t all fit in the van and there’s an obvious limit to the hours that drivers do.

I have done my supermarket shopping pretty much exclusively online for about 15 years now. If other people want to spend the little free time they have schlepping around a supermarket when they could be doing something else that’s up to them. But don’t think yourself somehow morally superior because of it.

Same in Asda. 220 items per hour or you get in trouble. Unfortunately they often don't have time to be polite and wait for customers who are shopping in store.
When do people expect pickers to work? I used to do a 5am to 11am shift and got moaned at. Pickers doing afternoon shift also got moaned at.
You can always order your shopping on line too if having to deal with pickers is such a problem.
Re the cereal I wouldn't say CF but really weird and you were right to say no.
So glad I don't do that job anymore.

Took me ages to understand this thread due to the use of “colleague.”

Anyway, I get it now. Carry on everyone.

Thanks.
This bothered me too.

The staff member is not OP's colleague unless they work together (or I suppose potentially OP works in a different supermarket and considers all supermarket workers her colleagues).

Because obviously it keeps them in a job if customers keep buying from that shop. Loads of substitutions and shoppera go elsewhere

See… it is still legitimate to complain about this. It’s a really bad customer experience and a bad employee experience. There’s limited space and unreasonable work rate targets set. The supermarket gets turned into both a retail space and a warehouse for deliveries - with issues for staff and customers.

It is OK to complain about the crap business model and how that manifests on the shop floor.

Moral superiority is reserved for online shoppers 😂

You don't think actual teenagers register on mumsnet and make up threads about shopping so you?

I'd be very seriously concerned about anyone who do that, have you come across teens in the 2020s?

Tiktik, nope, Snapchat, nope, video games, nope, YouTube, nope, oh I know what we can do ........, seriously?

Some do yes and they make social content about the replies. I remember when my nephew and dd were young enough to be the target audience for YouTubers like Memeulous and WillNe, after they did the Mumsnet videos about four years ago there were kids in their schools who copied to try and get social media content too. Trolling adults online to make content out of the replies is a thing. I don't know if that's what the OP has done but it happens.

I shop at a very large store that fulfills the orders, lots of delivery vans leaving and parked there and I also occasionally do click and collect in the car park. You get the click and collect out the back of a delivery van too.

I get the receipt around 7am regardless of the delivery/collection time. I've had evening deliveries and I still get the receipt first thing in the morning.

I sometimes do orders for my student son who lives in a different city and I still get the receipt first thing and his deliveries are almost always evening. I don't know if his come direct from the store or not but I suspect so as its the only sainsburys in the area by many miles.

I suspect that they just pay staff night shift rates to do it and Tesco don't.

I mostly shop myself as to be honest I don't find it takes much longer than ordering on line. I get to pick what I want and make my own substitutions. I don't really buy the same stuff every week so having the previous order to start with helps a bit but not completely.

Each to their own though and there were plenty of ditherers and numpties shopping in the store today to make up for the lack of staff making up orders 😂

I had the same thing one Christmas. They failed to deliver at all. Admittedly, we'd had snow, but they didn't even bother to tell me the order wasn't coming until I phoned them. Switched to Sainsbury, and have had very few problems.

Not on this thread. There seems to be some puritan ideal that people shopping online are lazy.

YANBU about the bars but YABU are online shoppers. I am still a regular shopper but choose to do it online. If everyone who shopped online was in the store you'd still complain. People saying they online trollies are bigger, those in store could bring countless family members getting in the way and also less parking spaces for everyone.

@SheFliesLikeABirdInTheSky

nothing faux about it. Dont behave like a twat. I've been here since practically MN started. I don't remember when @gamerchick joined (could have been before or after me, but it's been quite some time we've both been here. The past few days her posts have been 'not like her' & I hope everything is ok in her life.

So, jog on.

Supermarket orders that rely on shelf stock are ridiculous and anyone who orders one is taking pot luck.

Except Waitrose, which (in our big store, anyway), does rely on shelf stock, but due to doing the pick at night, it’s often the ‘in person’ customers who lose out to the online customers, who have newly stocked shelves (also largely done overnight) from which the pickers can fulfil their orders!

@InAFightWithGod

I think you jumped the shark with apparently feeling bad that an online shopper now won’t get their item.

I don't think you know what "jumped the shark"means. It means the point at which a creative work - usually a television series but has been applied to other things like politics - begins to decline after it has peaked.

It comes from Happy Days when Fonzie jumps over a shark - downhill thereafter.

As it should be. When I worked in Waterstones years ago, I served customers in the queue first. Those phoning in had to wait until the queue had gone.

@Bookworm1111

I am sick to the back teeth of being hustled out of the way by bloody pickers and their massive four-tier trollies. I know it's not their fault though – I asked one in my local Sainsbury's just before Christmas if they were on some kind of clock, because they just kept pushing in front of customers, and he said they have to pick 200 items an hour or they get reprimanded! Thankless job.

Yeah this. ^ As a pp said, these supermarkets need to decide whether they are a store for shopping, or whether they are a fucking warehouse. They can't be both, and I am Royally fucked off with being shoved and pushed by the dot com people! As you say though, what a shit job really. And yeah I accept they don't mean to do it and are under stress. I can still be annoyed by being shoved about though!

You need to come to the Sainsbury's superstore local to me – at certain times it feels like there are more pickers than shoppers! Not rare at all.

It doesn't mean that exactly. 'Jump the shark' refers to Fonzie in Happy Days jumping over a shark yeah, but it doesn't mean a TV show has peaked. It means it's presented a stupid and unbelievable event in it, that has ruined the show, and it never recovered after that.

Saying someone jumped the shark with things like what the OP is talking about, is saying the person has over-egged the situation and exaggerated things. It is basically calling them a liar..

Haven't read the full thread, may have been mentioned, but have gone into Asda just before, and twice after Christmas, and the shelves are empty, in particular the dairy (looked in vain for yogurt) and the bread aisles. Is this partially due to online orders?